Hendrick Lexus Charlotte

Met our needs quickly Provided a loaner and called to inform us our car was ready to be picked up. Would work with Michael again and inform us our car was ready to be picked up. Would work with Michael again and More

Vanessa was informative, professional and friendly. She provided an explanation as to why services are priced the way they are and the value of the service and how that relates to the services I needed for provided an explanation as to why services are priced the way they are and the value of the service and how that relates to the services I needed for my vehicle. I appreciated the information and the next time, I'm in town I will come to Hendrick for service. More

Always meet or exceed expectations. My service specialist, Jeffrey Granzen is great. I was able to schedule my appointment at the last minute which was very helpful. specialist, Jeffrey Granzen is great. I was able to schedule my appointment at the last minute which was very helpful. More

Excellent service as always ! Jeffrey Granzen is great. I have been a Lexus owner since 2008 and can always depend on excellent service ! I am never disappointed ! have been a Lexus owner since 2008 and can always depend on excellent service ! I am never disappointed ! More

Jeffrey Granzen has been my service consultant ever since I bought my car. He has a special attachment and takes very personal care of my car. He has very high knowledge of my car and always gives the best I bought my car. He has a special attachment and takes very personal care of my car. He has very high knowledge of my car and always gives the best advice and recommendations. He should be commended for always doing excellent work and customer service. I rate him very highly. Francis Sido More

Mike Underwood and his entire team were fabulous. Timely, polite and thorough! Waiting room is excellent as always and the car was cleaned up nicely. Best regards, Tansukh Ganatra. Timely, polite and thorough! Waiting room is excellent as always and the car was cleaned up nicely. Best regards, Tansukh Ganatra. More

Good job to Jaylen & Kathy for this overall great Lexus buying experience. We really appreciate the time everyone took to get us this new car buying experience. We really appreciate the time everyone took to get us this new car More

Excellent service! I had a great experience working with Jeff in service. I brought my vehicle in for routine maintenance and he actually located that I needed a new battery! Jeff in service. I brought my vehicle in for routine maintenance and he actually located that I needed a new battery! More

I was hesitant to bring my car in for service for normally I avoid dealerships. After my mechanic went out of business I decided to give Hendrick Lexus a try. I received A-1 service from Erin who ex normally I avoid dealerships. After my mechanic went out of business I decided to give Hendrick Lexus a try. I received A-1 service from Erin who explained the entire process. Plus, she and the technician noticed my warranty was about to expire and completed the extra work to avoid a second trip to the dealership which would have caused me to come out of pocket. My service will be done by Erin and Hendrick Lexus of Charlotte from now on. More

Always an excellent job when I take my Lexus in for service. Jeffrey Granzen is awesome! He is always very professional and takes the time to let you know exactly what needs to be done and also goes ov service. Jeffrey Granzen is awesome! He is always very professional and takes the time to let you know exactly what needs to be done and also goes over the price thoroughly. Best service advisor there is in my opinion!!! More