Hendrick Lexus Charlotte

Michael is totally professional and looks after the customer. He balances the long and short term maintenance needs to the car exceptionally well. The dealership is top notch. customer. He balances the long and short term maintenance needs to the car exceptionally well. The dealership is top notch. More

They were extremely courteous and friendly as well as very knowledgeable about my car and it’s needs. Explained every detail in a way that I could understand. Excellent service, excellent people. very knowledgeable about my car and it’s needs. Explained every detail in a way that I could understand. Excellent service, excellent people. More

Service was good. Service advisor very nice and polite. But I am not happy because the camera in my car can’t be repaired. The don’t understand why you can’t replace it. But I am not happy because the camera in my car can’t be repaired. The don’t understand why you can’t replace it. More

I will not recommend this dealership to anyone. Poor consideration for future services. No Discount for saving of any kind. I’m disappointed ☹️ and that there was no considerations or compensation for i consideration for future services. No Discount for saving of any kind. I’m disappointed ☹️ and that there was no considerations or compensation for in accurate pricing for our Lexus Services that were need. The Rep quoted one price on the phone and charged another when the work was completed. I was told by the manager, that this will be use as a Future Training Tool for Customer Service Representatives. I then get into my car to find Grease on the seatbelt, inside door trim and beneath the console. I didn’t feel as if they valued me as a customer. Michelle Beaufort More

Salesman was wonderful but the managers negotiation should have been hours less. No one has time for that. It was a long day and I drove from 2 hours away. should have been hours less. No one has time for that. It was a long day and I drove from 2 hours away. More

Pedro and Jaylen did a wonderful job with my purchase. They are very professional and gave me exactly what I asked for! Guest services staff and finance manager Britton are very friendly! They are very professional and gave me exactly what I asked for! Guest services staff and finance manager Britton are very friendly! More

Ashely Casseday helped us navigate our way around the inside of our new Lexus NX300H. She was extremely helpful, patient and thorough explaining the features in our new car. if you have a question about inside of our new Lexus NX300H. She was extremely helpful, patient and thorough explaining the features in our new car. if you have a question about your Lexus call Ashley! More

Jaylen Rudisell was great on helping me over the phone with my mothers ES. He taught me how to do apple CarPlay which was a new feature to me. Thanks Jaylen you rock! with my mothers ES. He taught me how to do apple CarPlay which was a new feature to me. Thanks Jaylen you rock! More