Hendrick Lexus Charlotte

Jeffrey continues to deliver a level of service that will keep me a Lexus customer for life. His attention to detail and anticipation of my needs reflections a commitment to "know your customer". One word keep me a Lexus customer for life. His attention to detail and anticipation of my needs reflections a commitment to "know your customer". One word - IMPRESSIVE!!! More

Thank you Ashley Casseday for your excellent customer service! Ashley helped communicate across teams to resolve my questions and concerns. Thanks again for all your help Ashley Casseday! service! Ashley helped communicate across teams to resolve my questions and concerns. Thanks again for all your help Ashley Casseday! More

Great customer service. I always deal with Vanessa Hardley in service and she is wonderful. She explains services in great detail and with a smile Hardley in service and she is wonderful. She explains services in great detail and with a smile More

We recently purchased a 2021 Lexus 300 NX, after happily driving a 2007 Lexus 350 RX for 15 years. We walked into Hendrick Lexus without an appointment on what was one of their busiest sale days of the yea driving a 2007 Lexus 350 RX for 15 years. We walked into Hendrick Lexus without an appointment on what was one of their busiest sale days of the year. Bruce Fredette greeted us and quickly understood what we were looking for. He spent time thoroughly discussing all our purchase and finance options. With Bruce's help, we felt confident that we had made the right decision in our car purchase. I would recommend Bruce highly to anyone who is looking to purchase a new vehicle. Jaysen Coffil, Retail Business Manager, assisted us with financing our purchase. He explained all the financing and package extras' details clearly and efficiently. We appreciated the time Jaysen took to answer our questions; he ensured that we were well-informed before we left the dealership. More

I have been a loyal Lexus owner beginning when they were first introduced. After 4 Lexus vehicles purchased in four different states, I can honestly say this was the best dealership experience. Kathy Toma first introduced. After 4 Lexus vehicles purchased in four different states, I can honestly say this was the best dealership experience. Kathy Tomasello was exceptional from start to finish. Kathy and I discussed the details of the car I was looking for and she was on a mission to find the perfect car. It took several weeks to locate my vehicle but it was everything I had asked for, including mileage, options, color and price. During this time, Kathy kept me updated on her search and said don't worry we will find your car. I took delivery of my 2017 CPO ES 350 last week and I love it. Thanks Kathy for your professional and personal service. High praise as well for Ashley who covered the new technology aspects and Donte for for making the paperwork so easy and complete. I will recommend Hendrick Lexus of Charlotte for the exceptional professional service . More

Had to start off the year right at Hendrick Lexus! Like usual I had to go see Donte, robin & Jaylen for the best car buying experience! I appreciate these guys always helping me out! usual I had to go see Donte, robin & Jaylen for the best car buying experience! I appreciate these guys always helping me out! More

Ashley was very informative and offered professional assistance in a friendly manner. She reviewed all aspects of the technology areas as well as other items necessary. assistance in a friendly manner. She reviewed all aspects of the technology areas as well as other items necessary. More

My visit was for my 10,000 mile check up. I waited for my vehicle in the longe. The longe was clean and other customers socially distanced. There was plenty of space to do so. I received a video of the in vehicle in the longe. The longe was clean and other customers socially distanced. There was plenty of space to do so. I received a video of the inspection of my car and they also took care of a recall item. My experience was great. More

I upgraded my vehicle to the 2021 RX and Jaylen was such a help to show me new features. He was helpful and patient in teaching me and setting up my vehicle. Thanks Jaylen! a help to show me new features. He was helpful and patient in teaching me and setting up my vehicle. Thanks Jaylen! More

Very professional and friendly staff. Our experience in purchasing a vehicle was a happy one that we will cherish and a December to Remember!! Thank You! purchasing a vehicle was a happy one that we will cherish and a December to Remember!! Thank You! More