Hendrick Lexus Charlotte

Jeffrey Granzen is the best! We have been taking our cars to him for the past 5 years. We look to him for answers for all our car questions. He is a fountain of information! to him for the past 5 years. We look to him for answers for all our car questions. He is a fountain of information! More

Jeff Granzen was Awesome ,Wonderful, Helpful , Kind , Friendly , great customer service , he gave me information on some tires and the price was right. Well done. Thank you Friendly , great customer service , he gave me information on some tires and the price was right. Well done. Thank you More

Our sales person, Kathy Thomasello, was superb from beginning to end. She found the vehicle we were looking for, and saw that we were in and out of the dealership in record time and with record effici beginning to end. She found the vehicle we were looking for, and saw that we were in and out of the dealership in record time and with record efficiency. Ashley Casseday served as our "Dealer Specialist" and did a GREAT job, too. This is our third or fourth purchase from Hendrick Lexus and we couldn't be more pleased. They're truly the best! More

Ashley Casseday, delivery specialist, of Hendrick Lexus is the best tech person I've ever worked with. She's patient and explains everything in language I can understand. She came to my home to help me w is the best tech person I've ever worked with. She's patient and explains everything in language I can understand. She came to my home to help me with all the tech in my new Lexus and when she left, I felt satisfied that I knew enough to use the technology with confidence. I highly recommend Ashley to anyone who needs help with their cars technology. She also knows much about the other features in the car and helped me with those too. Thanks, Ashley. More

Ashley and Kelvin were wonderful to work with. Both answered all questions both patiently and respectfully. Ashley came to my home and helped me with technology and other things I asked. Kelvin has cal answered all questions both patiently and respectfully. Ashley came to my home and helped me with technology and other things I asked. Kelvin has called several times to see how things were going. All in all no problems. Happy I bought from Hendrix More

We are a family of Lexus cars and all of them are We are a family of Lexus cars and all of them are serviced regularly by Lexus. Jeff Granzen is truly Number One in Customer Service and Follow-Up. We are a family of Lexus cars and all of them are serviced regularly by Lexus. Jeff Granzen is truly Number One in Customer Service and Follow-Up. Over the past 2 weeks, we have brought 6 cars in for service as Phil Jamison takes care of the service for the 4 cars owned by our daughters as well. Jeff treats us each time as though we are the only customers you have. We know with confidence each time that we are loved and cared for by Lexus. We say often in our family if we owned a Company, we would try to bring Jeff Granzen to work with us as he delivers service as we daily try to do – he is amazing and without doubt is the best we have ever seen. We are sure you know this but Jeff is an incredible asset for Hendrick Lexus and we are customers for life due to this level of service. Thank you to everyone. More

Customer service by Clayton King was outstanding. Technician, Terry was great too. He spent time explaining an issue I was having with my car in an easy to understand manner. Many thanks to Clayton a Technician, Terry was great too. He spent time explaining an issue I was having with my car in an easy to understand manner. Many thanks to Clayton and Terry! More

Clayton King as Service Advisor had his detail team work magic on the exterior finish of my GX460. It had hard water spots and some form of chemical or tree sap. After detail and polish, it now looks like s magic on the exterior finish of my GX460. It had hard water spots and some form of chemical or tree sap. After detail and polish, it now looks like showroom new. Outstanding service. More

Clayton King goes above and beyond with his professionalism, knowledge and kindness. Clayton has always been open and honest whenever I’ve had my car serviced. professionalism, knowledge and kindness. Clayton has always been open and honest whenever I’ve had my car serviced. More

Our experience with Tyler and the whole team was smooth , seamless and matched the quality of the automobile we bought. We will continue to test the alternatives but seem to always come back to Hendrick Lexu seamless and matched the quality of the automobile we bought. We will continue to test the alternatives but seem to always come back to Hendrick Lexus for many reasons. Please dont stop making customer service important , it seems everyone else has. Much appreciated and thank you for you attention to people and their needs. More