Hendrick Lexus Charlotte

Nick was quite patient. Ashley Casseday is very knowledgeable with the technology, which is new to me as I am old school. She took her time with me and allowed me to ask questions. I know I will ha knowledgeable with the technology, which is new to me as I am old school. She took her time with me and allowed me to ask questions. I know I will have more questions and Ashley was kind enough to give me her card to reach out when I am ready. This service is very much appreciated. A Jones. More

I gave 5 stars because that was the maximum! Went in for a recall repair and a couple of other small issues on 2-5-21. Our service consultant was Clayton King. I give him 5 stars as well. He is one of the n a recall repair and a couple of other small issues on 2-5-21. Our service consultant was Clayton King. I give him 5 stars as well. He is one of the nicest and people friendly people my wife and I have met. Mr. King took great care to ensure that all of our service issues were addressed in a timely and efficient manner. My wife and I are completely satisfied with Mr. King and the Hendrick Service Dept. Thank you, Mr. King for a great experience!! Brian Blue was the Service Tech who completed the work on our RX 350. We did not meet him, but we are satisfied that the issues were fixed. Thank you, Brian Blue! More

All of the Hendrick people I dealt with were outstanding. Especially Kathy Tomasello and Alex Clifton. I was given a fair value for my trade-in, a fair price for the car I purchased, and good financing for t Especially Kathy Tomasello and Alex Clifton. I was given a fair value for my trade-in, a fair price for the car I purchased, and good financing for the balance due. More

When our GS 300 finally wore out we bought a used RX 350 from Hendrick that now has over 100,000 miles on it. Josh Mohr has become our favorite our special requested and now ONLY service advisor. He is f from Hendrick that now has over 100,000 miles on it. Josh Mohr has become our favorite our special requested and now ONLY service advisor. He is friendly, knowledgeable efficient in his work and we know we can count on a positive experience with an honest evaluation each visit. We came to know the best Master Mechanic in Chris Schneider thorough Josh and they have promised to help keep our trusted RX running well until it reaches a ripe old age. Thank you Josh and Chris. Jenny Bolen More

As always no complaints! Always treated great! Ricky was super to work with and the communications was spot on. Everything was explained and is great to know you have a loaner car when your stuck! Keep up t super to work with and the communications was spot on. Everything was explained and is great to know you have a loaner car when your stuck! Keep up the great work! Joe More

Had great service from Brian Dowless. He addressed my concern promptly and ensured my vehicle was returned in great condition. Provided a loaner to allow me to take care of some business as it was going concern promptly and ensured my vehicle was returned in great condition. Provided a loaner to allow me to take care of some business as it was going to take some time for my vehicle to be analyzed. More

i didnt purchase my RX at this dealer, but when getting it serviced you feel like family. Very knowledgeable service advisor, Brian Dowless, answered all my questions. its good to have a former mechanic it serviced you feel like family. Very knowledgeable service advisor, Brian Dowless, answered all my questions. its good to have a former mechanic working in the service adv role that really knows the details of the services offered. More

I love the all around service department from the valet service to actual service and returning on my car. Love Hendrick Lexus on independence in Charlotte. service to actual service and returning on my car. Love Hendrick Lexus on independence in Charlotte. More

I recently had a great experience with Hendrick Lexus-Charlotte. I was visiting from out of town when my check engine light came on. Went to Hendrick Lexus without an appointment, and they took Lexus-Charlotte. I was visiting from out of town when my check engine light came on. Went to Hendrick Lexus without an appointment, and they took care of me quickly and efficiently. Service Consultant Michael Mirek was excellent! Great dealership and excellent Service Consultant. More

Josh Mohr has taken care of our family for many years. He has come to become someone I trust implicitly and if I am honest, he is one of the main reasons I keep buying new Lexus cars. I know that he wil He has come to become someone I trust implicitly and if I am honest, he is one of the main reasons I keep buying new Lexus cars. I know that he will take care of our issue and make sure all is well. Today, he brought in Steve Auch to listen to what had happened to my car. Steve was incredible - asking questions, listening, and then ultimately explaining exactly what had happened to my car. Truly great service! More