Hendrick Lexus Charlotte

Service department is clean and well orgonized. People are friendly and polite. Erin was responsive and knowledgeable with the technology of my car. I would recommend the dealership to anyone. are friendly and polite. Erin was responsive and knowledgeable with the technology of my car. I would recommend the dealership to anyone. More

Ashley C was so helpful, polite and efficient. She confirmed that I knew and understood how to use all of the features on my new car. I would definitely visit her again. confirmed that I knew and understood how to use all of the features on my new car. I would definitely visit her again. More

This is a first class dealership with high standards. I am always pleased with my experience there. Rather a scheduled visit or a nail in my tire it’s always handled courteously and professionally. am always pleased with my experience there. Rather a scheduled visit or a nail in my tire it’s always handled courteously and professionally. More

Excellent experience with Erin! She was friendly, timely and thorough. Went in for an oil change and they helped me fix another small issue at no charge. and thorough. Went in for an oil change and they helped me fix another small issue at no charge. More

I called at 7:30 in the morning with a bad battery on my 2012 CT 200H. Requires a special 12 volt battery that local auto parts could sell but not install. Erin Gast got me in at 8:30, and I was home with a 2012 CT 200H. Requires a special 12 volt battery that local auto parts could sell but not install. Erin Gast got me in at 8:30, and I was home with a new battery and a clean car. They did an inspection as part of their service of which most things I knew but did not try and oversell. Great experience with Erin and I found her to be very professional and trustworthy. More

Brian Dowless was extremely pleasant to work with. Customer service was excellent! He was very knowledgeable and explained in detail the things needed for my car. Customer service was excellent! He was very knowledgeable and explained in detail the things needed for my car. More

Brian Dowless was awesome. He gave Above and beyond Brian Dowless was awesome. He gave Above and beyond customer service and satisfaction. I am also thankful for JJ never hesitate to answer any questio Brian Dowless was awesome. He gave Above and beyond customer service and satisfaction. I am also thankful for JJ never hesitate to answer any question I have. More

Josh has been an exceptional person to work with when bringing my Lexus for service. He is responsive, clear, & top notch! He’s the best! bringing my Lexus for service. He is responsive, clear, & top notch! He’s the best! More

Just had my two Lexus vehicles serviced. Had a very good experience with professionalism and thoroughness. All issues were handled and I’m very satisfied with results! experience with professionalism and thoroughness. All issues were handled and I’m very satisfied with results! More

The support I received was thorough and timely and my issue was handled quickly with just a single interaction. Michael and the service team are Awesome! issue was handled quickly with just a single interaction. Michael and the service team are Awesome! More