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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

September 26, 2024

I’ve been coming here for years and my experience recently with Marija Snow was top tier. She was informative, knowledgeable and kind…the consummate professional! When I hit 100k miles it was a costl More

by Wes Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Wes Collins, reviews like this give us motivation and help us ensure we provide high-quality care.

September 26, 2024

Very efficient and professional in the purchase of our car. Gave us a great price with no pressure or haggling. Michele was great facilitating all the paperwork, Ralph did a wonderful job explaining all t More

by Barbarajanemillers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph in technology and Donte warrantees. , Michele Hanrahan
Sep 29, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. Congratulations on your new vehicle. Please don't hesitate to reach out if you need anything at all. We hope you have a great day!

September 25, 2024

Adrian Cruz-Cordero was thoughtful and easy to work with. Couldn’t ask to be treated better. They took great care of my vehicle. Definitely recommend. More

by Mark S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Mark S, we are so happy to read such a great review about Hendrick Lexus Charlotte!

September 25, 2024

I've never had a bad or unpleasant experience with Lexus service. I usually do not ask for any one in particular, because they are all so good. On my most recent service, David Machold was my service consul More

by nino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Nino, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2024

The service experience was great. The sales experience was the worst I have had in my 65 years of buying cars More

by Treb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Dowless
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Here at Hendrick Lexus Charlotte, we strive for excellence, and are disappointed to hear that you received anything less. One of our managers will reach out shortly regarding your experience.

September 24, 2024

Micheal Mirek was very easy to work with! He made the process seamless! Thank you so much! More

by Ruth Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Ruth Russell, we are glad we could help! Have a great weekend!

September 24, 2024

I drive 3+ hours so that Marisa Kovaly takes care of my service needs. She was my Service Experience when I bought my first Lexus in Wilkes-Barre, PA. When I moved to Myrtle Beach and found out she had tr More

by jande70667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Jande70667, we're so glad that we were able to go above and beyond your expectations! We agree, Marisa is amazing! Thank you, and have a fantastic day!

September 24, 2024

As always, great and dependable service. My advisor, Adrian Cruz-Cordero was pleasant, well-informed and efficient. Easy in and out. Thanks Hendrick! More

by hildebrand.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Hildebrand.scott, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte!

September 24, 2024

My experience was very good at this dealership Dave M. kept me informed about every service that my car had to get. He made sure to get in touch with me when car was ready. He is a good service man and d More

by Angellong871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

We are so happy to read such a great review about Hendrick Lexus Charlotte!

September 24, 2024

I really enjoy getting my car serviced at Hendrick Lexus, and Dave Machold has always been a wonderful service advisor for me. Definitely recommend coming here! More

by maisymeakin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Sep 28, 2024 -

Hendrick Lexus Charlotte responded

Thank you for the kind words Ms. Meakin. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

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