Hendrick Lexus Charlotte

They have literally the worst follow up and sales process I have ever seen in "luxury" dealership. They are also way overpriced compared to the regional market. There sales managers and staff could use some I have ever seen in "luxury" dealership. They are also way overpriced compared to the regional market. There sales managers and staff could use some sales 101 training. Thankfully I kept shopping and purchased a new SUV elsewhere. More

Five stars from me solely because of the great service person Michael Mirek. I have no other experience with Hendrick as a Lexus dealer. I have experience with their service department and I can report person Michael Mirek. I have no other experience with Hendrick as a Lexus dealer. I have experience with their service department and I can report with confidence that their service department and Michael Mirek are competent, thorough, and honest. When your Lexus needs service I recommend that you request that Mr. Mirek act as your service representative. You will see what I mean. More

Will Adams, concierge specialist, was especially helpful when explaining the radio, navigation and other infotainment features of of my RX. I am not a "techie" myself but Will helped me get comfortable wit when explaining the radio, navigation and other infotainment features of of my RX. I am not a "techie" myself but Will helped me get comfortable with all of the features. More

Can't say the new purchase of our new RX was a 5-star experience from start to finish. It was hard to say if i would recommend them if it wasn't for the service dept which has always been a five-star exp experience from start to finish. It was hard to say if i would recommend them if it wasn't for the service dept which has always been a five-star experience More

Michael Mirek served as my service advisor who well attended to my needs and questions. attended to my needs and questions. More

Mike Mirek does a great job in the service dept to a point my wife only likes dealing with him only point my wife only likes dealing with him only More

Amanda Rivera did a terrific jog explaining the features of the Lexus 300h. She is the best! of the Lexus 300h. She is the best! More

Great dealership - we were treated with respect and professionalism. Would recommend to everyone that we know! professionalism. Would recommend to everyone that we know! More

Bruce Fedrette and Ralph Yerkes did a phenomenal job with guiding us through the leasing process and the new technology for our new Lexus. guiding us through the leasing process and the new technology for our new Lexus. More

Lexus on Independence is always a pleasure to work with. I never have to ask for a particular Advisor because all of them have been exceptional over the years. I worked with a newer Advisor named Marisa Kov I never have to ask for a particular Advisor because all of them have been exceptional over the years. I worked with a newer Advisor named Marisa Kovaly this last time and she was just as professional and accommodating as all the others. Great work ethic, Lexus! Keep it up! More