Hendrick Lexus Charlotte

Had my car in for service this past week, and as usual, Jeffery Granzen, the service rep was prompt and helpful. I am always impressed with the professional customer service as well as this car which is th Jeffery Granzen, the service rep was prompt and helpful. I am always impressed with the professional customer service as well as this car which is the best one I have ever owned. Bought the car used from Hendrick and have been very pleased with their customer service. More

Brain Dowless provided excellent customer service. He kept me informed, gave me back my vehicle in a timely manner and answered all of my questions. I highly recommend him and appreciated his professiona kept me informed, gave me back my vehicle in a timely manner and answered all of my questions. I highly recommend him and appreciated his professionalism. More

I appreciate this dealership and all the hard work they do to ensure my Lexus Rx350 is in top shape. They explain everything and are so efficient and kind. do to ensure my Lexus Rx350 is in top shape. They explain everything and are so efficient and kind. More

On 4/29 I took my Lexus in for a mileage - based service appt with Erin Gast. She was very professional and courteous. Took time the time to answer my questions and explain what work was done (love the vide appt with Erin Gast. She was very professional and courteous. Took time the time to answer my questions and explain what work was done (love the video she sent me). I had a very good experience mainly because of Erin. - Girl power!!!!! More

Ashley Casseday was a delight to work with, a real breath of fresh air. Her tech knowledge is extensive, her manner is pleasant and courteous, and she was so generous with her help. She was the highlight o of fresh air. Her tech knowledge is extensive, her manner is pleasant and courteous, and she was so generous with her help. She was the highlight of our "purchasing day." Five stars!!! More

My service person was Jeff G. He listened to what I needed addressed on the car and he was very thorough and attentive. I waited for the car to be serviced and found the dealership to be very clean and needed addressed on the car and he was very thorough and attentive. I waited for the car to be serviced and found the dealership to be very clean and organized. My car was serviced quickly and everything was taken care of that I needed. Very happy with my experience at Hendrick Lexus Charlotte. More

Jeff Granzen continues to impress with his knowledge and ability to address all the service requirements of my vehicle. I walk out of Hendrick Lexus happy and very satisfied with the service team and Jeff ability to address all the service requirements of my vehicle. I walk out of Hendrick Lexus happy and very satisfied with the service team and Jeff Granzen - in particular!!! More

Clayton King, my adviser, handled everything as promised and kept me apprised of the status of my repair. This was my first visit to the service department and I will certainly request Clayton for all futu and kept me apprised of the status of my repair. This was my first visit to the service department and I will certainly request Clayton for all future visits. My car was returned well cleaned inside and out. Just another reason to drive a Lexus. More

Great service! Thank you, Jaylen Rudisell for lexus driving technology transferring, David Reedman thanks for great experience! The process was smooth with Hendrick Lexus Charlotte! driving technology transferring, David Reedman thanks for great experience! The process was smooth with Hendrick Lexus Charlotte! More

I have bought 2 new cars from Hendrick Lexus and the customer service is always outstanding thanks to Josh Mohr! Recently had an issue with the dashboard in the older car; which needed to be replaced. customer service is always outstanding thanks to Josh Mohr! Recently had an issue with the dashboard in the older car; which needed to be replaced. Brian Harrington, Customer Service Manager went above and beyond to help me when Lexus Corporate would not! Very impressed and will continue to buy my new cars from this dealership as they go above and beyond for their customers! Thanks again Brian and Josh! More