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Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 1,756 reviews

June 10, 2021

Great service by Jeff Granzen and the entire Lexus staff. Always accommodating and respectful of my time. Thorough job with my car and helping me to save money. More

by Phil Scanga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Phil Scanga, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 09, 2021

I've owned a Lexus since the second year they were on the market, and have relied on Hendrix Lexus for all my service and trade-in/new purchases. This dealership has always been courteous and helpful. I ha More

by joyceregan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Joyceregan, we are so happy to read such a great review about Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 09, 2021

I've been coming to this dealership for years and absolutely love the experience. I can't brag enough on my associate Clayton King, who never fails to provide professional, courteous service and tru More

by T.Tucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton King
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi T.tucker, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

June 08, 2021

I've been dealing with Hendrick Lexus for the past 17 years and couldn't ask for a better customer service experience. They are the best and Josh Mohr is wonderful to work with. More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Mohr
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Patti, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!

June 06, 2021

I am the owner of two Lexus autos; an RX350 and a ES300h. These two vehicles are my 3rd and 4th Lexus. Hendrick Lexus Sales and Service groups are extraordinary in the auto dealership world. Michael Mirek al More

by Happy Lexus Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Happy Lexus Owner, thank you so much for your positive comments about Hendrick Lexus Charlotte! Thank you so much again for your feedback! We hope you have a great day!

June 05, 2021

Brian Dowless is a very excellent and professional service consultant you will ever met at this location. This is my second time dealing with him and he been nothing but extremely helpful, professiona More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Charlie, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 03, 2021

Excellent service delivered by Jeff and Spencer. We get all our service performed at this dealer and will continue to do so, The Lexus Service Schedule does not mention an Inverter but this was brought to More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Winburn, Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Joe, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 30, 2021

Brian my service coordinator was excellent . He listened, had good prompt communication. I love the video with the technician, Jess, explanation and pictures educational informative More

by Allenecooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 01, 2021 -

Hendrick Lexus Charlotte responded

Hi Allenecooley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! Please don't hesitate to reach out to us if there's anything more we can do!

Jun 01, 2021 -

Allenecooley responded

In addition to Brian my service coordinator and Jess the very able fixer of all things in my car, I want to give a shout out to whoever was washing and vacuuming cars that day. I mean it was clean! Vacuuming really made the difference. Thank you!

May 30, 2021

After a longer than normal wait for my service experience to begin, despite an appointment, once Brian met with me beginning my experience to the delivery of my NX300, the service was flawless. Was impressed More

by Satisfied Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 01, 2021 -

Hendrick Lexus Charlotte responded

Hello Satisfied Customer, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 30, 2021

Brian Dowless always takes great care of our Lexus when servicing. We appreciate the fantastic service. His brother Anthony is an excellent technician as well! More

by Ashoaf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 01, 2021 -

Hendrick Lexus Charlotte responded

Hello Ashoaf, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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