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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,100 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,100 reviews

July 21, 2023

Dealer is very professional and do exactly what they say they will do. Excellent and professional. More

by lynetteanderson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Jul 25, 2023 -

Hendrick Lexus Charlotte responded

Hi Lynetteanderson, we are very happy to have provided you with such a positive experience!

July 20, 2023

Mike Underwood and Aaron have been such a pleasure to work with! Thank you for everything! More

by Saeed M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron , Mike Underwood
Report | Print
Jul 25, 2023 -

Hendrick Lexus Charlotte responded

Saeed M, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We'll pass along these generous comment to Aaron and Mike. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 20, 2023

BJ Muckelvene was awesome as a salesperson and I will refer all my friends and family to him. More

by Phyllis B
Recommend Dealer
Yes
Employees Worked With
BJ Muckelvene
Report | Print
Jul 25, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did and for the future referrals! We hope you have a great day!

July 20, 2023

We had a great experience. Very friendly, professional, and easy to work with. 10/10 Would recommend. More

by Kfco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaysen Coffil , Mike Underwood
Report | Print
Jul 25, 2023 -

Hendrick Lexus Charlotte responded

Kfco, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

July 20, 2023

Mike Underwood is always professional, friendly, supportive and ensures he goes the extra mile when needed. More

by rbfalciani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Jul 25, 2023 -

Hendrick Lexus Charlotte responded

Hello Rbfalciani, thank you; we appreciate your feedback! Great job Mike!

July 19, 2023

Hendrick Lexus dealership is a top notch organization. . Brian Dowless was my service representative. He was genuinely friendly and very professional. He took the time to explain everything and made sure I More

by Rojan1977
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Jul 23, 2023 -

Hendrick Lexus Charlotte responded

Rojan1977, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

July 19, 2023

Mike Underwood at Hendrick Lexus service is amazing. He's professional, courteous, and goes above and beyond his duty. More

by jenniewinston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Jul 23, 2023 -

Hendrick Lexus Charlotte responded

Jenniewinston, we're so glad that we were able to go above and beyond your expectations!

July 19, 2023

Hendrick Lexus Charlotte is the best when it comes to customer service hands down!!!! It’s because of the outstanding customer service I first received from Mike Underwood in 2017 that I not only continu More

by Kburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan, Tim Yeremin, Mike Underwood
Report | Print
Jul 23, 2023 -

Hendrick Lexus Charlotte responded

Kburns, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Thank you for always choosing Hendrick Lexus Charlotte over the years!

July 19, 2023

There seems to be a wait for a service consultant to become available upon arrival but once that happens it is efficient and fantastic service. Mike Underwood does a great job! More

by Lwendl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Jul 23, 2023 -

Hendrick Lexus Charlotte responded

Lwendl, we really appreciate your feedback! We appologize for the wait, but as you know we handle every customer with patience and care to ensure that we deliver the best possible service. Thank you again for the feedback and we look forward to your next visit!

July 18, 2023

Very pleased with my recent service at Hendrick Lexus in Charlotte. The representative,Michael Mirek,, was very professional; definitely an asset to this dealership! I appreciate his help and respect him f More

by judy q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Jul 20, 2023 -

Hendrick Lexus Charlotte responded

Judy Q, we're so glad that we were able to go above and beyond your expectations! We appreciate the generous comments about Mike and will pass them along! Thank you for trusting Mike and the team here at Hendrick Lexus. We look forward to your next visit!

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