Back

Hendrick Lexus Charlotte

Charlotte, NC

5.0
1,756 Reviews

6025 East Independence

Charlotte, NC

28212

Directions

By Type

Showing 1,756 reviews

June 26, 2021

Jeff G in service always exceeds expectations. All associates strive to make the visit go well. I typically get a loaner car , but waited during my last service. the facility is clean and well maintai More

by ogabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2021

Clayton King was excellent service consultant. So far he has been the best to me. He is kind , polite and patient. He was excellent and I will request him for all of my future services. More

by Monica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton King
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hi Monica, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2021

Fantastic!!!! I have been a client for 18 years. They excellent in every way. It is a pleasant experience each yimr More

by wfr19412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jun 25, 2021 -

wfr19412 responded

Excellent

June 24, 2021

Jeffrey Granzen is always professional, courteous and knowledgeable. He is definitely 5 stars in my book. More

by Nmalcolm00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Nmalcolm00, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 23, 2021

Excellent experience as always. Work done perfectly and on time. Our Service Advisor, Jeffrey Granzen, is easily the best in business. Our 2006 LS came back looking as nice as the day we picked it up. In More

by Das70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Hello Das70, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 22, 2021

I recommend the Hendrick Lexus Charlotte on Independence Blvd service department! Brian Dowless was very helpful and went beyond expectations. He was very respectful and kept me informed as to what was goi More

by Satisfaction
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jun 24, 2021 -

Hendrick Lexus Charlotte responded

Hello Satisfaction, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!

June 22, 2021

Jordan gave me a tech refresh today and it was great he taught me so many things I hadn't even realized. Thanks, Jordan! More

by Rachel
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
June 16, 2021

I highly recommend the service department! Service writer Brian Dowless went far and beyond to make us satisfied. He told us exactly what we needed for the auto and completed it in very quick time! Totally s More

by dennisstarnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Jul 06, 2021 -

Hendrick Lexus Charlotte responded

Dennisstarnes, your satisfaction is our top priority. If you're ever in need of more help, please let us know!

June 12, 2021

I own 2 Lexus SUVs . GX 460 and RX 350. The dealership is excellent and we have been using the same service advisor for years . Jeff Granzen has always been very professional and honent with us. More

by jtward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
Jun 14, 2021 -

Hendrick Lexus Charlotte responded

Hello Jtward, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 12, 2021

Ashley was a wonderful trainer today. I’ve learned so much and she was early and very pleasant. She’s an asset to your company. Also when I test drive and leased the car Nick was the best sales person More

by Glusker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Casseday
Jun 14, 2021 -

Hendrick Lexus Charlotte responded

Hello Glusker, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

...
113
...