Hendrick Lexus Charlotte

Jeff created a personal and easy experience in assisting me throughout the process of my ES350! He knew the assignment and delivered well! Thank you! - Sonny me throughout the process of my ES350! He knew the assignment and delivered well! Thank you! - Sonny More

Ashley was amazing, very pleasant and upbeat attitude! She explained in detail that was very helpful! A true asset to your company! Thank you so much She explained in detail that was very helpful! A true asset to your company! Thank you so much More

I was treated royally by everyone who helped me. Bob Allen, Josh Plummer , Jessica Holland and Paul Tsiorski finance guy. I really like the way they treat people and a fair deal Allen, Josh Plummer , Jessica Holland and Paul Tsiorski finance guy. I really like the way they treat people and a fair deal More

I took my Lexus 350 in for a 15K checkup. Jeff Grantzen as always was very efficient in getting me in and out with a loaner car. In a short period of time I received a text that the car was ready and an em as always was very efficient in getting me in and out with a loaner car. In a short period of time I received a text that the car was ready and an email video from Master Technician Melvin discussing the car and pointing out how good of condition the tires, breaks and other areas were in. This is a cool part of their service and very satisfying for me as a customer. Thanks Jeff and Melvin. Wayne H. More

I have always received great service from this Hendrick Lexus location. About 2 years ago, I purchased my 2nd Lexus SUV from this dealership. Today, I received excellent service from Jeff who really went t Lexus location. About 2 years ago, I purchased my 2nd Lexus SUV from this dealership. Today, I received excellent service from Jeff who really went the extra mile for me in reviewing my service records and making sure everything was done. He explained everything that was done and also advised me that in about a year, I may need to get new tires. I appreciate getting this kind of heads up so that I know what to expect in the future. One of the main reasons I purchased my 2nd Lexus here is their phenomenal service. More

Had a great experience with Brian Dowless! He gave me lots of good information 😊 I bought my Lexus at this dealership and I will continue to use their service department. lots of good information 😊 I bought my Lexus at this dealership and I will continue to use their service department. More

We have Been coming here for years. We Always received great service, people are friendly, waiting areas are comfortable, and work is done in timely manner. great service, people are friendly, waiting areas are comfortable, and work is done in timely manner. More

I really enjoy the service I receive from the sales team (Robin Hill). And the courtesy & service from Brian Dowless. Each time my needs are met. (Robin Hill). And the courtesy & service from Brian Dowless. Each time my needs are met. More

I had a great experience at Hendrick lexus of Charlotte! My sales person Terrance went above and beyond to make my experience wonderful. Also big thank you to Jaylen & Jordan of the technology team for sett My sales person Terrance went above and beyond to make my experience wonderful. Also big thank you to Jaylen & Jordan of the technology team for setting up my lexus app and explaining all the feature of my 2021 NX! If you want a great car buying experience Hendrick Lexus is the place to go!! More

Purchased my 5th Lexus from Hendrick Lexus Independence two weeks ago. It was an outstanding experience. It started with a conversation with my service advisor, Rickey, who updated me on the used and new two weeks ago. It was an outstanding experience. It started with a conversation with my service advisor, Rickey, who updated me on the used and new markets for my current ES300h and a possible new one. Rickey then passed my name on to the Lexus new car team. Thomas Bridges followed up with me and within a couple of days we had the basics of a trade and purchase. Thomas didn’t have the car I wanted in their current inventory, so he worked with his manager to find the car in Georgia and have it delivered to the Charlotte store. On the day of delivery Thomas did a great job with the handoffs to service program (Tyler, the business manager), technology (Jaylen) and customer service (Ricky). I was in and out within two hours on the day of delivery. The car is a big improvement over my 2014 ES300h. After the sale Thomas has followed up to check on my satisfaction. Thomas and the full team exceeded my expectations and I remain a very satisfied customer of Hendrick Lexus. More