Hendrick Lexus Charlotte

We had to get hew tires and our service person Jeff Granzin did an amazing job. He went far beyond our expectations to make sure we were happy with our purchase. Granzin did an amazing job. He went far beyond our expectations to make sure we were happy with our purchase. More

This last alignment service was suggested when I was I to have all 4 tires replaced. I appreciated the reminder, as I never replace tires without an alignment. The alignment is now perfect! have all 4 tires replaced. I appreciated the reminder, as I never replace tires without an alignment. The alignment is now perfect! More

Worked with Alex, actually ended up buying 2 cars today! I only deal with HL and their service, and his, is exceptional!! Great work ethic! I only deal with HL and their service, and his, is exceptional!! Great work ethic! More

Came in 7/29 to have my 2019 ES 350 checked. That was taken care of in less than 2 hours by Service Department. After that I had few questions regarding the technology of my car. I met Jessica Holland w taken care of in less than 2 hours by Service Department. After that I had few questions regarding the technology of my car. I met Jessica Holland when I was shopping for my car little over two weeks ago. Thursday she took the time to come outside to my car with me and assisted with some additional questions about my Sirius and Lexus Enform. Not only did she help me Thursday she was readily available to help me again today by phone. I am thoroughly impressed with Jessica and Jordan in Technology. I love meeting and greeting everyone. I feel like I have a family at Hendrick Lexus !!! Rose F, SC More

Came in for a standard 35,000 mile service. I didn't get what I came in for...I got more. Jeffrey Granzen made me aware of a special sales on tires that was perfect timing for me. Jeffrey always ensures t what I came in for...I got more. Jeffrey Granzen made me aware of a special sales on tires that was perfect timing for me. Jeffrey always ensures that I am more than a satisfied customer! More

We had a great experience at Hendrick Lexus Charlotte! You cannot beat the customer service they provide. Both Josh and Paul went above and beyond, and we were excited to leave with our new Lexus IS 350. You cannot beat the customer service they provide. Both Josh and Paul went above and beyond, and we were excited to leave with our new Lexus IS 350. Thank you for taking the time to answer all our questions and take good care of us! Very pleased with everything! More

Ashley was amazing! She was helpful kind and very informative. Thank you for all your help we appreciate it. Definitely would use her in the future again informative. Thank you for all your help we appreciate it. Definitely would use her in the future again More

Worked with Hendrick Lexus on a swapping out a leased 2018 GS350 for a 2021 ES 350. The team provided good value on the trade-in, excellent sales support from Nick Mainor as well as vehicle set up assist 2018 GS350 for a 2021 ES 350. The team provided good value on the trade-in, excellent sales support from Nick Mainor as well as vehicle set up assistance from Ashley Casseday, the Delivery Specialist. Would recommend working with the team from Hendrick. More

My first time to work with Brian Dowless , he is very My first time to work with Brian Dowless , he is very attentive to customers needs, has a great personality. Very professional, and very friendly . My first time to work with Brian Dowless , he is very attentive to customers needs, has a great personality. Very professional, and very friendly . Happy customer!! He gets a 5 STAR in my book! More

Outstanding service. Very knowledge, very responsive to returning calls as well as keeping me updated on the progress of the work being done. I will be buying my next car at this dealer because of their returning calls as well as keeping me updated on the progress of the work being done. I will be buying my next car at this dealer because of their service. I would highly recommend!!!! More