Hendrick Lexus Charlotte

Took my 2021 Lexus for scheduled 12 month service and to repair cosmetic damage to wheel. Erin is my usual service contact and all paperwork had been prepared ahead of time so I simply dropped off the car repair cosmetic damage to wheel. Erin is my usual service contact and all paperwork had been prepared ahead of time so I simply dropped off the car and picked up my loaner. Later in the day I was notified that my car was ready as promised. Always a pleasure doing business with Hendrick. More

We have always taken our Lexuses (we've owned three) to Hendrick Lexus, Charlotte-Indep. Blvd., location, for service and they have never failed to exceed our expectations. Most recently, Ricky Surratt, wa Hendrick Lexus, Charlotte-Indep. Blvd., location, for service and they have never failed to exceed our expectations. Most recently, Ricky Surratt, was our service technician. He explained everything in understandable language and helped us make an informed decision on service that we needed versus service that was optional. I'd trust his judgment on any service issue. Also, Hendrick Lexus has always had a loaner car available, even on short notice. Other dealers have loaners, but typically in such small numbers that I've had too wait 1-2 weeks to get a service loaner. All in all, Hendrick Lexus is the pinnacle of excellence in auto service. I'll never go anywhere else. More

Very helpful easy to deal with. Easy to understand. A joy! Now I have a better understanding of my car. Rebecca☘️ joy! Now I have a better understanding of my car. Rebecca☘️ More

Hendrick Lexus Charlotte took great care of me with my latest purchase of a 2021 NX 300. I was especially grateful to Rebecca for spending all the time I needed to become familiar with all the features latest purchase of a 2021 NX 300. I was especially grateful to Rebecca for spending all the time I needed to become familiar with all the features of my new vehicle. It’s much appreciated when things are explained, and Rebecca's patience made me feel confident when I drove my Lexus off the lot. More

Rebecca was through and explained everything very Rebecca was through and explained everything very clearly in detail. She was professional and very friendly Rebecca was through and explained everything very clearly in detail. She was professional and very friendly More

Will found me the perfect RX 450 Hybrid and communicated with me throughout the process. Rebecca was patient and thorough in showing me all of the features and personalizing my settings. Exceptional Cus with me throughout the process. Rebecca was patient and thorough in showing me all of the features and personalizing my settings. Exceptional Customer Service! More

I been here since 8:30 and I’ve been nothing but pleased with the service. The technology instructions were outstanding by Isaiah and Ashley. Daniel was good and Clayton in service I always go to him for ye with the service. The technology instructions were outstanding by Isaiah and Ashley. Daniel was good and Clayton in service I always go to him for years. I’m looking forward to my new car. For someone who is not tech savvy I have a great understanding of everything. As usual it’s always positive, never a bad experience. More

Rebecca did an awesome job explaining all the features for our new Lexus. She is great! for our new Lexus. She is great! More

Rebecca was very patient and helpful with all my questions about setting up my car!! questions about setting up my car!! More

Rebecca did a good job of explaining the features of tech in my new Lexus.Simple but clear presentation. K my in my new Lexus.Simple but clear presentation. K my More