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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,102 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,102 reviews

October 04, 2023

I always get great service. My car is 20 years old, with over 200,000 miles on it. I know that I can depend on Brian and his staff to keep my Lexus running smoothly. More

by steverosenauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Steverosenauer, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 04, 2023

My Lexus maintenance is always a 5 star event, from the courtesy call to schedule appointment to video review of actions taken. Class act! More

by lewLexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geron Helling, Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Hello Lewlexi, thank you; we appreciate your feedback! Thank you so much again for sharing your experience with the world! We hope you have a great day!

October 04, 2023

Brian Dowless has excellent customer service skills I highly recommend him for any time I get my car service More

by hlane.13682
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Hlane.13682, we are so happy to read such a great review about Brian and the team at Hendrick Lexus Charlotte!

October 03, 2023

Service was great and personal very helpful. I would come back to buy another car More

by Oasmitty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Bruce Fredette, Robin Hill, Mike Underwood, Jaylen Rudisell
Oct 05, 2023 -

Hendrick Lexus Charlotte responded

Hello Oasmitty, thank you; we appreciate your feedback and appreciate your commitment!

September 27, 2023

This is the third RX350 we have purchased from Hendrick Lexus on Independence. I think you could say we like working with the staff at this dealership. The facility is always clean and inviting. I really w More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donte ?
Sep 29, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We agree, Ralph does a wonderful job! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

September 25, 2023

I am so excited and happy with all in all services they provided to me. Thank you so much. More

by bekelefe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yerkes, Ralph, Geron Helling
Sep 27, 2023 -

Hendrick Lexus Charlotte responded

Bekelefe, thanks for your praise and kind comments about our team.

September 21, 2023

Michael Mirek was beyond helpful and worked with me to get the service I needed for my 10 yr old RX350. I will ask for him going forward! More

by mtgbnker62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper
Sep 23, 2023 -

Hendrick Lexus Charlotte responded

Mtgbnker62, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

September 18, 2023

Appreciate the service and knowledge that Mike Mirek provides. He is extremely well versed in explaining various maintenance options. More

by LSWonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 21, 2023 -

Hendrick Lexus Charlotte responded

Lswonder, we are so happy to read such a great review about Hendrick Lexus Charlotte! Mike is a stud and we are lucky to have him. Thank you again for sharing. Have a great day!

September 15, 2023

It was a great experience with Service. Michael Mirek's customer service was perfect. I am so happy with the service. More

by krunalmakati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 17, 2023 -

Hendrick Lexus Charlotte responded

Hello Krunalmakati, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 15, 2023

We always have a great experience at this dealership. They always exceed our expectations both in quality and customer service. More

by Sandramboozer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Sep 17, 2023 -

Hendrick Lexus Charlotte responded

Sandramboozer, your wonderful feedback and rating mean a lot to us.

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