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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,757 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,757 reviews

September 30, 2024

The service provided by Hendrick Lexus Charlotte was very good, especially the customer service care provided by Mike Underwood. More

by NdJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Ndj, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

September 30, 2024

Mike Underwood in Service and Spencer Winburn in Parts were really great to work with More

by johnson2300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Johnson2300, we're glad you had such a wonderful experience with Mike and Spenser.

September 30, 2024

Mike Underwood is top notch. service advisor He delivered outstanding service I trust and follow his advice. More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2024

My service advisor, Brian Dowless, is awesome and very easy to work with! I've always been happy with the attention to my requests. More

by pam.lanier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Pam.lanier, thank you so much for the positive review!

September 30, 2024

My advise Mr Adrian was very courteous and professional , he also explained all information I required of him pertaining to my vehicle thank you so much More

by formyfam.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
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Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Formyfam.ma, we are so happy to read such a great review about Hendrick Lexus Charlotte!

September 30, 2024

Mike Underwood is always very professional and open and honest regarding my auto needs. The Lexus experience at the Independence location is always great. My LS 460 that I purchased there has been great! More

by lwondrow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Lwondrow, your satisfaction is our top priority.

September 30, 2024

The customer service at this dealership is always top notch. If your vehicle needs service, ask for Mike Underwood. You will be glad you did. He knows his stuff and always delivers with a great attitu More

by hwy55bsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Hwy55bsf, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

September 30, 2024

Great Service, good communication, and quick service. Mike gave me a quick call to let me know what they had found. More

by jacqueline.hensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Michael Mirek, Mike Underwood, Brandon Culpepper, Brian Dowless, Clayton King, Dave Machold, Erin Gast, Godrey Hernandez, Vanessa Hardley
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2024

Brian Dowdless did and Awesome job as a Service Advisor to get my brakes done!!! More

by savedteen04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Oct 04, 2024 -

Hendrick Lexus Charlotte responded

Savedteen04, we're glad you had such a wonderful experience with us!

September 29, 2024

Marissa Kovaly was our contact. She was efficient in assessing our situation. Parts ordered in a timely manner. Use of a loaner was uncomplicated. I know Marissa will be our "go to More

by connie.strohs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kovaly
Report | Print
Oct 02, 2024 -

Hendrick Lexus Charlotte responded

Connie.strohs, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

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