Hendrick Lexus Charlotte

Everyone at Hendrick Lexus is professional, helpful and friendly. Michael Marek is always attentive and helpful. He is one of their top professional service advisors and I always request him when booking friendly. Michael Marek is always attentive and helpful. He is one of their top professional service advisors and I always request him when booking an appointment. More

My rep, Brian Dowless, always provides excellent customer service on my maintenance visits. He is consistently friendly and informative. service on my maintenance visits. He is consistently friendly and informative. More

Took my car in for 50000 mile checkup. Michael Myrick as usual took care of my car and after inspection suggested rear brakes as the indicator showed a need within 5,000 miles. I approved Michael Myrick as usual took care of my car and after inspection suggested rear brakes as the indicator showed a need within 5,000 miles. I approved and Michael got the car back asap for me. Great Service Master and company. They always have the customers needs in mind. More

Always treat the customer professionally and with respect. The actual work done on the car is always first rate. Lexus’ are so well built I’ve never had any issues just people checking belts and fuel respect. The actual work done on the car is always first rate. Lexus’ are so well built I’ve never had any issues just people checking belts and fuel levels More

Outstanding Dealership Mike Underwood is great to work with. Getting quality maintenance is easy and a great benefit. with. Getting quality maintenance is easy and a great benefit. More

David MacHold, Service Representative, is excellent at his job. Easy to communicate with and down to earth. Keeps me totally informed. However, the sales department needs to reinvent themselves. I am his job. Easy to communicate with and down to earth. Keeps me totally informed. However, the sales department needs to reinvent themselves. I am a loyal customer and have leased many Lexus cars for both my wife and I. I have just moved here from NY and explained that I will need two new cars over the year as my leases were coming up. I was assigned to a salesman and explained my experience and history with Lexus. I did not want to go through the hassle of back and forth with the salesman and his manager. I know what I need and don’t want to be part of training their sales staff. Well to my disappointment, it was the old routine of trying to fool me with back and forth and waiting for hours to get down to a price. I am paying currently $339 per month on my Lexus. The salesman offered me $1100 per month and then $900 per month. They claimed inflation. I just received an advertisement offer of $469 per month. I went back to the same salesman and asked if he was trying to put one over on me? He said that I must have miss understood his offer or he miss understood my request. REALLY??? So I went to management and they assigned me a new salesperson. With a more reasonable price and no back and forth. More

Vanessa Hardley was a kind, competent, and well-informed customer service agent at Hendrick Lexus I had the pleasure of dealing with some weeks ago. customer service agent at Hendrick Lexus I had the pleasure of dealing with some weeks ago. More

Ralph Yerkes did a wonderful job demonstrating my new hybrid Lexus. Thank you for being so through! hybrid Lexus. Thank you for being so through! More

Great experience Bruce and Ralph were very helpful throughout I appreciate their help through the process throughout I appreciate their help through the process More

Hendrick Lexus of Charlotte continues to provide excellent customer service from the beginning of the sales experience to the very end, with special attention to every detail. It was a joy to purcha excellent customer service from the beginning of the sales experience to the very end, with special attention to every detail. It was a joy to purchase a vehicle in a very pleasant atmosphere, while being served by experienced and friendly sales staff. Thank you HLC, for a dynamic purchase experience! A very satisfied customer, driving my 4th new vehicle purchased from HLC! Sandra Vincent More