Hendrick Lexus Charlotte

Brian never cease to amaze me, he makes it happen. He put his customers first making every interaction memorable. He makes all of his customers feel valued. I am certain each of his customers think He put his customers first making every interaction memorable. He makes all of his customers feel valued. I am certain each of his customers think they are his favorite. Brian Dowless love for his job is one of the main reasons he provides his customers with excellent service at every visit. Lexus, thank you for your commitment and dedication to hiring the right employee's to represent your company, Brian Dowless is the best. Most companies are successful because of those who work diligent on the front line. You are so fortunate to have him as a member of your team. More

I’m really happy with the service from Hendrick Lexus Charlotte and specially Vanessa Hardley, she was very professional and knowledgeable. She provided an excellent customer service. Charlotte and specially Vanessa Hardley, she was very professional and knowledgeable. She provided an excellent customer service. More

Great service department. Vanessa Hardley was great to work with and kept me updated during the service process. Vanessa Hardley was great to work with and kept me updated during the service process. More

Its so pleasant to have an advisor who is professional, patient and can explain what services you need for vehicle in plain terms. Vanessa listened to my concerns and took care of each one and even had my patient and can explain what services you need for vehicle in plain terms. Vanessa listened to my concerns and took care of each one and even had my car ready at the time I asked. Also Jaylen was kind enough to assist me with my dash screen. So the personal service, professionalism, attention to detail, and teamwork is the reason I choose Hendricks Lexus. More

I've worked with Mike Underwood in service at this dealership for over 12 years. It's always such a pleasure to see him and he takes great care of me and my vehicle. I can't recommend him more highl dealership for over 12 years. It's always such a pleasure to see him and he takes great care of me and my vehicle. I can't recommend him more highly. More

Had my Lexus serviced this week by Mr. Adrian Cruz-Cordero and the team. I was very happy with the quality of work and communication! I’ve owned other car brands before where I have to rea Adrian Cruz-Cordero and the team. I was very happy with the quality of work and communication! I’ve owned other car brands before where I have to reach out to the advisor for updates, but he was on it! Hope he is my advisor next time! More

Great service department. This is my third Lexus and one of the reasons I stick with them is because of their service. This is my third Lexus and one of the reasons I stick with them is because of their service. More

We always receive great service at Hendrick Lexus Charlotte! Mike Underwood is courteous, professional, and ensures that the job is done well. He respects for our time and schedules and is always fle Charlotte! Mike Underwood is courteous, professional, and ensures that the job is done well. He respects for our time and schedules and is always flexible. More

This is an extremely clean and well run dealership. Courtesy of and knowledge are both constantly present throughout every area. I was especially pleased with Mike Underwood in the service area. Mike i Courtesy of and knowledge are both constantly present throughout every area. I was especially pleased with Mike Underwood in the service area. Mike is a warm voice and great listener. He takes care of my car as if it were his own! More

Mike Underwood did an excellent job taking car of the service on my car. I appreciate it. service on my car. I appreciate it. More