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Hendrick Lexus Charlotte
Charlotte, NC
2,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,007 reviews
March 03, 2025
Brian Dowless and the service team are always informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience fr informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience from start to finish More
by kmruland33
Employees Worked With
Ryan Ruland, Brian Dowless
March 01, 2025
Brian Dowless is great to work with. Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars service again. Thanks! More
by Jimdox43
Employees Worked With
Brian Dowless
February 28, 2025
I had a fantastic experience with the service department at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure my visit was smooth and hassle-free. He was knowledgeable, attentive, and took the time to explain everything clearly. It’s refreshing to receive such excellent customer service, and I’ll definitely be returning for future maintenance. Highly recommend! More
by Zachary M
Employees Worked With
Dave Machold
February 28, 2025
Been consistently taking my LX to this service dept since I've owned it. They've done a good job, listen, know their stuff and have helped me on a few scenarios. Brian Dowless has been outstanding with comm I've owned it. They've done a good job, listen, know their stuff and have helped me on a few scenarios. Brian Dowless has been outstanding with communication and service! More
by michaelallenfowler
Employees Worked With
Brian Dowless
February 28, 2025
Looking for a great service advisor for your Lexus? I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for its routine maintenance. Thanks for always taking care of Clayton! More
by Cynthia Miller
Employees Worked With
Clayton King
February 27, 2025
Bought a RX 350 in April 2024…gas powered. I went to the dealership not knowing what I wanted or the difference between models. TJ Bridges did a great job of showing me options and went out I went to the dealership not knowing what I wanted or the difference between models. TJ Bridges did a great job of showing me options and went out of his way to get me the car I wanted. Had service this month, Adrian Cruz-Cordero is a great service rep who makes sure you get what you need. I wait for service in the lounge nd can work from there. More
by Dross.sales
Employees Worked With
Adrian Cruz , Thomas Bridges
