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Hendrick Lexus Charlotte
Charlotte, NC
1,866 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,866 reviews
December 21, 2024
When I was desperate for help with my car you allowed me to get the car to you ahead of Monday appt which eliminated a possible tow and at the last moment got me a loaner as my husband was in hospital and c to get the car to you ahead of Monday appt which eliminated a possible tow and at the last moment got me a loaner as my husband was in hospital and could not be without a car. Thank you for great customerservice!!!!! More
by mmelton_26
Employees Worked With
Michael Mirek, Ivan Blair
December 21, 2024
Super nice staff. Very respectful and knowledgeable. Communicates well and explains everything. Very responsive to questions Very respectful and knowledgeable. Communicates well and explains everything. Very responsive to questions More
by Mdimarino
Employees Worked With
Rebecca Brewton, Ivan Blair
December 19, 2024
Hendrix Lexus provides consistent excellent customer service. Brian Dowless, Service Representative at the Charlotte, NC location provides exceptional service and timely updates. He is sincerely inter service. Brian Dowless, Service Representative at the Charlotte, NC location provides exceptional service and timely updates. He is sincerely interested in ensuring my experience is first class. More
by Jraines0595
Employees Worked With
Brian Dowless
December 19, 2024
Had my vehicle reviewed after I purchased it from another dealership, and maintenance messaged showed, so I took to Hendrick Lexus and David Machold took great care of my vehicle, with great detail and care dealership, and maintenance messaged showed, so I took to Hendrick Lexus and David Machold took great care of my vehicle, with great detail and care provided to me. More
by williamdavidjones32
Employees Worked With
Dave Machold
December 18, 2024
A while ago, I called David Machold in a panic for I had put my keys on the backseat of my Lexus. Looking for my keys I couldn't find them. I realized they had slipped down underneath the backseat and unab put my keys on the backseat of my Lexus. Looking for my keys I couldn't find them. I realized they had slipped down underneath the backseat and unable for me to retrieve them. When I called David, he stated, "don't worry, come over anytime and I'll get your keys." When I arrived at the Lexus dealer on Independence it took David less than four minutes to retrieve my keys from underneath the backseat. What a relief!! Thank you so much, David. Ingrid More
by Ingrid M
Employees Worked With
Dave Machold
December 18, 2024
Proactive personnel. Clean facilities. Prompt attention to customer needs. Overall a pleasure to visit and use this dealer. Clean facilities. Prompt attention to customer needs. Overall a pleasure to visit and use this dealer. More
by ron.norman66
Employees Worked With
Nick Mainor, Brian Dowless
December 18, 2024
Best service experience I've had in decades! Quick and easy; professional and courtteous, Brian Dowless earned a 5 star+ rating. Thanks also to Lucas Cooper for getting us into a great car!! Quick and easy; professional and courtteous, Brian Dowless earned a 5 star+ rating. Thanks also to Lucas Cooper for getting us into a great car!! We'll be back! More
by chaplaind
Employees Worked With
Lucas Cooper, Brian Dowless
December 18, 2024
Hendrick Lexus is best in class when it comes to service and customer care! Brian Dowless is an exceptional communicator and always keeps us informed of what's going on with our vehicle. and customer care! Brian Dowless is an exceptional communicator and always keeps us informed of what's going on with our vehicle. More
by JOE.SCHOENECK
Employees Worked With
Brian Dowless
