Hendrick Lexus Charlotte

My experience with Hendrick Lexus was wonderful. They are top-notch in every way. I especially loved Ralph, the Technology Specialist, who did a wonderful job with the initial settings and prefere They are top-notch in every way. I especially loved Ralph, the Technology Specialist, who did a wonderful job with the initial settings and preferences in my car. He gave me a perfect overview of all the basic functionality. I have been back to Ralph for another "lesson" to go over the many, many functions that my car has. Ralph has got to be one of the most patient individuals I have ever known. He never made me feel like a dummy (which I most certainly am). He thoroughly answered every question I had and seemed to intuit what my additional questions would be. His explanations were easy to understand and he is very professional. In addition to that, he is just a really nice guy. More

Clayton King is always punctual and keeps me informed. My husband has suffered 5 strokes in less than 2 years and cannot assist with dropping and picking up our car so Clayton makes sure I have a loaner t My husband has suffered 5 strokes in less than 2 years and cannot assist with dropping and picking up our car so Clayton makes sure I have a loaner to use to get me back and forth. I very much appreciate his courteousness and kindness. More

Michael Mirek was excellent, very communicative. They got me in and out quickly, everything was great. They got me in and out quickly, everything was great. More

Jackie was great to work with. I don’t know anybody that likes the negotiating and time it takes to purchase a car but Jackie made it much easier. She was accommodating and patient I don’t know anybody that likes the negotiating and time it takes to purchase a car but Jackie made it much easier. She was accommodating and patient. She was knowledgeable about the vehicles and took the time to find answers when she want able to answer our questions immediately. I also appreciated her dual role of sales and financing. Our last purchase required so much time to wait on financing whereas, with Jackie, I could transition from the purchase directly into financing to complete the sale. More

My service agent Vanessa always takes excellent care of my vehicle and she has great customer service. She prepares me for all needed services and last time even had me receive my inspection service while my vehicle and she has great customer service. She prepares me for all needed services and last time even had me receive my inspection service while I was there for routine service. Love my Lexus and Vanessa at Hendricks Lexus More