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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,946 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,946 reviews

January 31, 2025

Dave Machold, my service rep, was great. He kept me fully informed on the status of my car service. More

by wphillm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
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January 31, 2025

We always received great service, yesterday was no different. Dave Machold was professional and friendly, and he kept me updated on progress work on my vehicle. Thanks so much for another great experi More

by May
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
January 31, 2025

Dave Machold and his team do superb work. My Lexus RX 350 service was excellent and the car was treated with care. Highly recommend these folks. More

by F-4Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper, Dave Machold
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January 31, 2025

Always on top of things. Always answers questions. I always ask for Davis Machold. Best rep in the business. More

by Gene1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
January 31, 2025

Mr. Cordero was an excellent service advisor. The dealer service was excellent and timely performed. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen
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January 30, 2025

Performed service well and in a timely manner. Adrian was very knowledgeable and friendly. Great experience. More

by kristie.guptill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz-Cordero
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January 30, 2025

Great everything. From start to finish. First class. All professional and with transparency and cheerfulness. More

by johnsonbets@aol.com
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Brenton - technology , Michele Hanrahan
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January 29, 2025

Highest level of quality service. Very pleasant and professional demeanor.Service advisors are understanding and knowledgeable of my cars service needs. More

by barbarabarrett98
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton King
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Jan 31, 2025 -

Hendrick Lexus Charlotte responded

Barbarabarrett98, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

January 28, 2025

Brian Dowless is amazing and goes above and beyond in his service duties! He has responded and handled a service need for me while on vacation and followed up with me regularly for over a month until the par More

by Piggykermy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Brian Dowless
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Jan 31, 2025 -

Hendrick Lexus Charlotte responded

Piggykermy, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

January 28, 2025

I have had wonderful service for many years…most recently Brian Dowless did a great job…professional, kind, and helpful! More

by marnieandjohnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Jan 29, 2025 -

Hendrick Lexus Charlotte responded

Marnieandjohnr, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review about your time spent with Brian, and look forward to seeing you again soon!

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