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Hendrick Lexus Charlotte
Charlotte, NC
1,746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 13, 2024
Ralph Yerkes was out technology advisor and he was great explained everything slowly to us so we could follow! Also gave us his contact Information to call him if we had questions when we got home. Every explained everything slowly to us so we could follow! Also gave us his contact Information to call him if we had questions when we got home. Everyone in this dealership is lovely. We have had both of our cars serviced here since moving here two years go. Always very professional. More
by cpp0303
Employees Worked With
Hayden, Ralph , Ivan Blair
November 13, 2024
Brian Dowless greeted me with exceptional courtesy and professionalism, offering a warm welcome upon my arrival. The Lexus Team also extended a kind welcome to me as well. professionalism, offering a warm welcome upon my arrival. The Lexus Team also extended a kind welcome to me as well. More
by VictorHD
Employees Worked With
Brian Dowless
November 12, 2024
Marisa Kovaly, service advisor, was great to work with. Ms. Marisa was attentive to my needs and concerns. I look forward to working with her for my next visit. Ms. Edna Ms. Marisa was attentive to my needs and concerns. I look forward to working with her for my next visit. Ms. Edna More
by Ms. Edna
Employees Worked With
Marisa Kovaly
November 11, 2024
Have been getting service here for years. This last visit was outstanding due in large part from having Adrian as my service lead. He was great. This last visit was outstanding due in large part from having Adrian as my service lead. He was great. More
by Benne H.
Employees Worked With
Adrian
November 10, 2024
Brian Dowless is my service advisor always friendly and helpful. I was in for a warranty issue and as of now problem is resolved . His service tech truly cares about solving customer concerns. Their teamw helpful. I was in for a warranty issue and as of now problem is resolved . His service tech truly cares about solving customer concerns. Their teamwork is refreshing! Deb T More
by Deb T
Employees Worked With
Brian Dowless
November 10, 2024
I’ve come to this dealership for the bigger jobs on my vehicle for the past 3 years or so. I’ve worked with Brian D. every time. Even after not having to bring my vehicle in for over a year, as I do the r vehicle for the past 3 years or so. I’ve worked with Brian D. every time. Even after not having to bring my vehicle in for over a year, as I do the regular maintenance items on my own, he remembered me. Thats the kind of service that creates return customers. Everything besides has also been great- all the staff there has been extremely professional. The detail/wash after every visit is a very nice added touch. The facility is commensurate with the lexus brand, very nice, with a great waiting area and clean bathrooms, a workspace for waiting customers, comfortable couches, and good coffee machines. More
by David.ramsay
Employees Worked With
Michael Mirek, Brian Dowless
