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Hendrick Lexus Charlotte
Charlotte, NC
2,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 05, 2025
Vanessa makes every visit a smooth process. She provides great service and feedback for me to make informed decisions on my services. I also love the videos the techs send to review the vehicle She provides great service and feedback for me to make informed decisions on my services. I also love the videos the techs send to review the vehicle diagnosis. More
by ndm55
Employees Worked With
Vanessa Hardley
March 05, 2025
I always ask for Vanessa when getting my car serviced. If it her day off, I request an appointment when she will be available! Vanessa is professional and knowledgeable and takes time to answer questions If it her day off, I request an appointment when she will be available! Vanessa is professional and knowledgeable and takes time to answer questions - even if she has already answered them for me! I leave my car for service knowing it will get the attention it needs and that I can expect timely updates and for my calls to be returned. In the decade plus time I have been having my Lexus serviced at the Independence location, Vanessa is the best service agent and I have now had more than a year experience with her. Thanks, Vanessa, for taking the guess work out of having my Lexus NX serviced! More
by Barb
Employees Worked With
Vanessa Hardley
March 05, 2025
I’ve worked with Vanessa Hardley for a few years now. She is a very kind, professional, knowledgeable, and attention to detail type of Service Advisor. She always makes my experience at Hendrick Lexus an She is a very kind, professional, knowledgeable, and attention to detail type of Service Advisor. She always makes my experience at Hendrick Lexus an enjoyable one. More
by leomg822
Employees Worked With
Vanessa Hardley
March 03, 2025
Brian Dowless and the service team are always informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience fr informative, prompt, and thorough. The work is always done well and they work around my work schedule to ensure that it is a convenient experience from start to finish More
by kmruland33
Employees Worked With
Ryan Ruland, Brian Dowless
March 01, 2025
Brian Dowless is great to work with. Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars Service was completed professionally and faster than expected. Brian answered my questions and is the person who I would like to take care of my cars service again. Thanks! More
by Jimdox43
Employees Worked With
Brian Dowless
February 28, 2025
I had a fantastic experience with the service department at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure at Lexus. From start to finish, everything was handled with professionalism and care. A special shoutout to Dave, who went above and beyond to ensure my visit was smooth and hassle-free. He was knowledgeable, attentive, and took the time to explain everything clearly. It’s refreshing to receive such excellent customer service, and I’ll definitely be returning for future maintenance. Highly recommend! More
by Zachary M
Employees Worked With
Dave Machold
February 28, 2025
Looking for a great service advisor for your Lexus? I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for I highly recommend Clayton King. He has been taking care of myself and several other family members. I actually look forward to taking my car in for its routine maintenance. Thanks for always taking care of Clayton! More
by Cynthia Miller
Employees Worked With
Clayton King
