Hendrick Lexus Charleston

Consistent for over 15 years and great communication never a problem can't be resolved never a problem can't be resolved More

"I’ve been taking my 2010 Lexus IS250C to Hendrick Lexus Service Center in Charleston for routine maintenance ever since I moved from California two years ago and have always been satisfied—until today. Rec Service Center in Charleston for routine maintenance ever since I moved from California two years ago and have always been satisfied—until today. Recently, I noticed that my right-side mirror was loose, although the motor was still functioning. I explained to my service consultant, Chase Fraser, that the mirror’s motor was fine and the issue seemed to be a loose compression clip (something I saw how to fix on YouTube). I was given a loaner car, assuming the repair might take some time. About 90 minutes later, I received a call from Chase, who informed me that the entire mirror assembly needed replacement and quoted me $1,250 for the repair, with the part needing to be ordered in about three days. I declined the service and returned the loaner. Upon leaving the dealership, my car’s dashboard alerted me that the hood hadn’t been properly latched. Needless to say, I was very disappointed with this visit. When I got home, my son, who had also seen the same YouTube video, was able to fix the mirror himself with just a screwdriver, pipe wrench, and mallet, simply tightening the clip as I originally suspected. It’s disheartening to think that they would misdiagnose something so simple and attempt to charge such an outrageous price. I’ll be looking for an honest mechanic from now on. I expected better, and I find it appalling that they would try to take advantage of a senior woman in this way." More

Chase Fraser , my auto technician, provided me excellent service. I always appreciate his wonderful assistance. service. I always appreciate his wonderful assistance. More

Kathy was a great concierge for my 10k mile maintenance today. The Hendrick team was accommodating as always and provided me a private area to take a work meeting. The car was beautiful and clean when it w today. The Hendrick team was accommodating as always and provided me a private area to take a work meeting. The car was beautiful and clean when it was returned to me! More

Great team at Hendrick Lexus Charleston. Bill Ferguson is excellent! Bill truly cares about his customers! Bill Ferguson is excellent! Bill truly cares about his customers! More

Bill Ferguson and team at Hendrick Lexus Charleston are great. I am pleased with their friendliness and competence. great. I am pleased with their friendliness and competence. More

I always enjoy my service experience with Lexus of Charleston. Chase did a great job of explaining what I needed and repaired the car. And serviced it and delivered it back to me spotless. Charleston. Chase did a great job of explaining what I needed and repaired the car. And serviced it and delivered it back to me spotless. More

Ross was very informative about the vehicle we were interested in. Great communication and follow up. interested in. Great communication and follow up. More

Top quality service throughout the entire car buying process with John Totaro in sales. Give him a call! process with John Totaro in sales. Give him a call! More

Dane was very patient and he took very good care of my daughter on her purchase of her new Lexus RX 350. I highly recommended him and Hendrick Lexus. Cody was a great manager to work with daughter on her purchase of her new Lexus RX 350. I highly recommended him and Hendrick Lexus. Cody was a great manager to work with More