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Hendrick Lexus Charleston

Charleston, SC

4.9
1,848 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,848 reviews

February 02, 2023

Chase stepped in and helped with my service checkup when my usual advisor was out. He did a great job and is a nice addition to the dealership. Thank you Chase. More

by shelleysavage2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Feb 05, 2023 -

Hendrick Lexus Charleston responded

Shelley, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 02, 2023

I have owned this car for 15 years and have always had great service. The only problem that I have experienced is my being forced to write a 15 word review. I suggest that you eliminate that requirement More

by georgeandpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Feb 05, 2023 -

Hendrick Lexus Charleston responded

Georgeandpatty, thank you for the high star rating and your long-time business with Hendrick Lexus Charleston! Although this website's word minimum is out of our control we highly appreciate taking the time to provide us this feedback. We do hope we can be of assistance in the future. Take care!

February 02, 2023

Every time I come to Lexus of Charleston it is a pleasure. Everyone from the people who greet me in the bay, to my service advisor Nick, beyond him to his service manager Darrell , always takes goo More

by Kaoquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All Employees , Darryl Fort, Jared Young, nick judkins
Feb 05, 2023 -

Hendrick Lexus Charleston responded

Kaoquinn, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 02, 2023

when i arrived i was quickly greeted by NICK JUDKINS he spent time reviewing what the service would be and how long it would take he showed me to the waiting area and told me it would take about an hour More

by Djamese46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Judkins
Feb 05, 2023 -

Hendrick Lexus Charleston responded

Djamese46, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2023

The service I have gotten at Hendrick Lexus has always been excellent. Chase Fraser my Service Consultant was friendly and courteous and made sure all my service needs and questions were met to my satisf More

by Lexus ES300h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Feb 05, 2023 -

Hendrick Lexus Charleston responded

Lexus Es300h, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 31, 2023

Excellent customer service, I always feel welcomed. My service agent, Nick Judkins, does a wonderful job and makes me feel like a valued customer. More

by Ballouks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick judkins, Nicholas Judkins
Feb 03, 2023 -

Hendrick Lexus Charleston responded

Hello Ballouks, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 31, 2023

Excellent customer service provided by Chase Fraser, the Service Consultant. He explained in detail what should be done in near future. Great experience! More

by hitesh_a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Feb 03, 2023 -

Hendrick Lexus Charleston responded

Hitesh_a1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Thank you, and have a fantastic day!

Feb 03, 2023 -

hitesh_a1 responded

You’re welcome!

January 31, 2023

Was not a very pleasant experience. Probably will not return because Of poor communications with service. More

by Hoodtom7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Fraser
Feb 03, 2023 -

Hendrick Lexus Charleston responded

Hoodtom7, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact (Cali Young at 843-852-4672). Thank you for your time and we look forward to hearing from you soon.

January 29, 2023

Bill is a new service rep for me and has continued the excellent service provided by Jared, More

by ppab7942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Feb 01, 2023 -

Hendrick Lexus Charleston responded

Hi Ppab7942! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

January 29, 2023

Very professional and helpful! We had a pleasant experience with multiple employees willing to help us out. More

by Shopper
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Aby
Feb 01, 2023 -

Hendrick Lexus Charleston responded

Shopper, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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