Hendrick Lexus Charleston

Dealership is ok. I was not happy that I was not able to see the inspection video ..first time has happen. So now I have to go for a second opinion on what was noted fo I was not happy that I was not able to see the inspection video ..first time has happen. So now I have to go for a second opinion on what was noted for repair..not happy!! More

3/1/23 update John Totaro and Kaitlyn Eich My experience was exceeded throughout the entire visit. Alerting management to a 5-star experience is noteworthy. These two are a great example of a Hen experience was exceeded throughout the entire visit. Alerting management to a 5-star experience is noteworthy. These two are a great example of a Hendrick employee and are two people I will recommend to all. Thank you Lexus for a great experience. More

Each of our last three cars has been a Lexus, and we’ve always had an awesome experience; however, our latest purchase was by far the most enjoyable thanks to the excellent service provided by Wilbur Willi always had an awesome experience; however, our latest purchase was by far the most enjoyable thanks to the excellent service provided by Wilbur Williams and his amazing team. From the onset of my journey, Wilbur shared his expertise with me, answered my many questions, and has guided me through each phase. He treated me with dignity and respect and his word was solid every time. I am so thankful. I’m also very appreciative of Kaitlyn’s wealth of knowledge and her patience with this octogenarian as I asked for many repeats in my quest to understand all of the wonderful technology embedded in our new car. The icing on the cake was that they all treated our little dog like a king! I cannot say enough good things about these kind people who made this a very special day! Thanks, Wilbur, Kaitlyn, Andrew, and Chase! More

Hendrick Lexus Charleston exceeded my expectations during my recent car purchase. Everyone I encountered could not have been more friendly and helpful. They professionally handled every detail and gave me a my recent car purchase. Everyone I encountered could not have been more friendly and helpful. They professionally handled every detail and gave me a thorough tutorial on all my car’s features. More

Always great service and excellent communication throughout the process. Floyd did an outstanding job explaining all making it a seamless process. Thanks so much! throughout the process. Floyd did an outstanding job explaining all making it a seamless process. Thanks so much! More

They are always prompt, courteous and honest regarding necessary repairs or maintenance on my car. necessary repairs or maintenance on my car. More

James and Kennedy were great to work with! James addressed all the features I was looking for and made my purchase as easy as possible. Kennedy was very thoughtful and thoroughly explaining James addressed all the features I was looking for and made my purchase as easy as possible. Kennedy was very thoughtful and thoroughly explaining all the features of the car. She took a lot of time with me getting everything set up to my liking and answered all of my questions. More

Thanks for always taking wonderful care of my Lexus with great service and professional staff! great service and professional staff! More

Always excellent service and Bill Ferguson, my service manager, is always friendly, professional and knowledgeable. Any and all my questions or concerns are addressed. manager, is always friendly, professional and knowledgeable. Any and all my questions or concerns are addressed. More

They’re always very pleasant and accommodating. The wait time for the service they provided was accurately stated. The wait time for the service they provided was accurately stated. More