Hendrick Lexus Charleston

customer service rep is very courteous and friendly. they inspected my car for regular maintenance items and detailed via video the status. Always nice to go here they inspected my car for regular maintenance items and detailed via video the status. Always nice to go here More

Amanda was amazing she streamlined the process to make it as comfortable as possible. She exceeded our expectations. as comfortable as possible. She exceeded our expectations. More

Everything was on-time as usual. All requests were answered and everyone was courteous. The car was also cleaned nicely. All requests were answered and everyone was courteous. The car was also cleaned nicely. More

Great customer service! Efficient service department! Very easy to check in and overall positive experience. Efficient service department! Very easy to check in and overall positive experience. More

Kathy Harmon and her team were professional and courteous. They inspected my car, found the problem, suggested solutions and solved the problem. My Lexus needed brake pads and and rotors resurfaced courteous. They inspected my car, found the problem, suggested solutions and solved the problem. My Lexus needed brake pads and and rotors resurfaced on the front and back. This job required a couple of hours work, so I was given a rental during that time. I had many errands to run that day. I was able to get all of business taken care of Wednesday instead of sitting in the dealership waisting time. It was a great day! Thank you Kathy! More

Great and quick service. We went in for a tire problem. They fixed the problem and even pulled up a service appt. scheduled for the following week so we didn't have to come b We went in for a tire problem. They fixed the problem and even pulled up a service appt. scheduled for the following week so we didn't have to come back. More

very cautious workers. explained thoroughly what to be done before and also explained after what was done. explained thoroughly what to be done before and also explained after what was done. More

Linda Barry was excellent. Test drive was great. Linda processed the sale very quickly and efficiently, and Zephyr, the finance manager, processed the financial documentation q Test drive was great. Linda processed the sale very quickly and efficiently, and Zephyr, the finance manager, processed the financial documentation quickly and efficiently, as well. Kennedy, the technology associate, briefed us very well and answered our questions thoroughly. She quickly responded to a couple of follow-up questions, which has the car working very well for us. Good job all the way around. More

Very disappointed and discouraged. Purchased a Lexus/Hendrick Certified pre-owned RX 350 January 2023. Two weeks later I found that the Nav Data was outdated and I was hoping to get i Purchased a Lexus/Hendrick Certified pre-owned RX 350 January 2023. Two weeks later I found that the Nav Data was outdated and I was hoping to get it addressed by Upper Management. I have tried Six emails and a Certified Letter to Steve Strickland General Manager and Heather Ebernickle Guest Services Manager requesting communication all of which has to date gone unanswered. I received better customer service from Baker Cadillac (A J Geffert) purchasing a used Ford Focus for my son than I have so far from Hendrick Lexus of Charleston. Failing to at least discuss a concern with a customer is sadly bewildering. More

Dealership is ok. I was not happy that I was not able to see the inspection video ..first time has happen. So now I have to go for a second opinion on what was noted fo I was not happy that I was not able to see the inspection video ..first time has happen. So now I have to go for a second opinion on what was noted for repair..not happy!! More