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Hendrick Lexus Charleston

Charleston, SC

4.9
1,814 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,814 reviews

July 12, 2023

Superb service and courteous . Makes sure everything is done just right and the loaner just makes life easier. More

by Connie Odekirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Jul 14, 2023 -

Hendrick Lexus Charleston responded

Connie Odekirk, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

July 12, 2023

Called an made an appointment with a salesperson since it was a 3 hour drive for me to this dealership. When I arrived, the gentleman I was scheduled with greeted me by the wrong name and said he was in the More

by mitchellpr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Joseph Le, Ross Adamek
Jul 14, 2023 -

Hendrick Lexus Charleston responded

Hello Mitchellpr, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2023

Professional, friendly and excellent service. Everyone worked hard to get the car I wanted. Very pleased. More

by shahid.mary2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Eichs 5 stars, Joseph Le
Jul 11, 2023 -

Hendrick Lexus Charleston responded

Shahid.mary2, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

July 08, 2023

Cole Rymer is so attentive and always makes you feel like you are his only customer no matter how busy he is!! This service department I have been coming to since 2003, and it is the best. I own a Lexus bec More

by Pat Mead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Rymer
Jul 10, 2023 -

Hendrick Lexus Charleston responded

Pat Mead, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 06, 2023

Great dealership, I've purchased 3 vehicles in the last 5 years, Service department is also top noth with great customer service. More

by pwellsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Patterson
Jul 10, 2023 -

Hendrick Lexus Charleston responded

Pwellsjr, we are so happy to read such a great review about Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2023

This dealership made my new car buying experience very pleasurable! Martin Kappauf, my sales assistant was very informative & patient. Others who assisted were Andrew & Kennedy who also were very helpful More

by micapierce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Kappauf, Kennedy (tech), Andrew Robinson
Jul 11, 2023 -

Hendrick Lexus Charleston responded

Micapierce, we are so happy to read such a great review about Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 04, 2023

Cumminications about my $3400 repair job were extremely limited and not appreciated.NO one thanked me for the business.The hourly service charge is extremely high. More

by wavedance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Barry
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Hi Wavedance, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional and we are disappointed to hear how yours went. Would you mind giving us a call so we can discuss it further? Please contact (Cali Young at 843-852-4672) at your convenience. Thank you!

July 03, 2023

I took my Lexus in for service for the first time since purchasing it and was very pleased. Floyd Patterson was very helpful and professional. More

by sap617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Patterson
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Hello Sap617, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2023

They were very professional and thorough and Chase was a pleasure to do business with. We love the video they provided, they’re the only dealership that adds this nice touch to the service they perform. More

by Jodybarton219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Jodybarton219, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 03, 2023

Great atmosphere. Great vehicles to choose from. Good customer experience. Outstanding people in the sales process More

by Lonnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlin, James Le, Ross Adamek
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Lonnie, we are glad we could help! Thanks again for the recommendation, and have an amazing day!

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