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Hendrick Lexus Charleston

Charleston, SC

4.9
1,814 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,814 reviews

August 09, 2023

Very friendly workers. .Also completed work very quickly. I will continue to retun back for my car service. More

by tonyfolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Aug 14, 2023 -

Hendrick Lexus Charleston responded

Tonyfolk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

Aug 14, 2023 -

tonyfolk responded

Excellent job!

August 07, 2023

Personable, clean. Bill Ferguson I have been dealing with for years! He is awesome! Raymond Rhett is my salesman. Bought 2 cars with him and still refer to them for More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Rhett, Bill Ferguson
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Barbara, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

they respond to my requests. it is always a pleasant experience when i get my car services there. More

by Bob Crosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Bob Crosby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

Kathy Harmon has serviced me the last couple years. She always responds to my request. Very helpful. More

by Dewey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Harmon
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Dewey, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2023

Bill Ferguson is professional and always keeps us informed. We will continue to use this dealership. More

by Lucyhrichmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Lucyhrichmond, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2023

No respect for the customer's time. I was called by Lexus representative for service. After driving 2 hours from Myrtle Beach, I learned what the service for the dealership included. T More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership Leadership
Aug 07, 2023 -

Hendrick Lexus Charleston responded

We sincerely appreciate you taking the time to share your experience with us. Your feedback is important, and we apologize for any inconvenience you experienced during your recent visit. We understand and value the significance of our customers' time, and we deeply regret that your expectations were not met during your service appointment. Our aim is to provide comprehensive and valuable service to every customer. Your comments have been shared with our management team, who are dedicated to reviewing and improving our service offerings. If there is anything further you would like to discuss or if you have any additional feedback, please do not hesitate to reach out to Cali Young at 843-852-4672. Your insights are invaluable to us, and we hope to have the opportunity to better serve you in the future.

August 01, 2023

This was the best car buying experience ever. John Totaro is the man to see. More

by Fripp5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Totaro
Aug 04, 2023 -

Hendrick Lexus Charleston responded

Fripp5, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2023

John Totaro was awesome to work with. He was very knowledgeable and helpful in helping us find our new to us 450H. I would highly recommend both he and the dealership. He called the day More

by BeachGrandee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kennedy, John Totaro, Cody Goodman
Aug 04, 2023 -

Hendrick Lexus Charleston responded

Beachgrandee, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2023

Wonderful professionals. Awesome customer service. Makes car maintenance easy. Looking forward to the next time. More

by Ldhldh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Aug 04, 2023 -

Hendrick Lexus Charleston responded

Ldhldh, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!

July 31, 2023

Nick was professional, knowledgeable and I liked the video the mechanic texted. After the service was completed More

by mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick judkins, Nicholas Judkins
Aug 03, 2023 -

Hendrick Lexus Charleston responded

Mac, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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