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Hendrick Lexus Charleston

Charleston, SC

Overview
Reviews
4.9
1,768 Reviews
Call Dealership (855) 533-1356
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2424 Savannah Highway

Charleston, SC

29414

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Showing 1,768 reviews

July 04, 2023

Cumminications about my $3400 repair job were extremely limited and not appreciated.NO one thanked me for the business.The hourly service charge is extremely high. More

by wavedance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Barry
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Hi Wavedance, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional and we are disappointed to hear how yours went. Would you mind giving us a call so we can discuss it further? Please contact (Cali Young at 843-852-4672) at your convenience. Thank you!

July 03, 2023

Very professional and excellent customer service. For service I use Chase Fraser who is exceptional....Very pleased all the way around with Hendrix ...Very nice environment and taking great care of More

by hollybook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Hollybook, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2023

Great atmosphere. Great vehicles to choose from. Good customer experience. Outstanding people in the sales process More

by Lonnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlin, James Le, Ross Adamek
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Lonnie, we are glad we could help! Thanks again for the recommendation, and have an amazing day!

July 03, 2023

I received very professional and prompt service. Floyd Patterson is polite, professional and an excellent representative. More

by lwyatt1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Patterson
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Lwyatt1776, we are so happy to read such a great review about Hendrick Lexus Charleston! Until the next time we meet, take care!

July 03, 2023

I took my Lexus in for service for the first time since purchasing it and was very pleased. Floyd Patterson was very helpful and professional. More

by sap617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Patterson
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Hello Sap617, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2023

They were very professional and thorough and Chase was a pleasure to do business with. We love the video they provided, they’re the only dealership that adds this nice touch to the service they perform. More

by Jodybarton219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Jodybarton219, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 02, 2023

Very helpful and professional service representatives. They strive to keep the customer informed about the service with very useful videos! More

by jackbaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Rymer
Report | Print
Jul 06, 2023 -

Hendrick Lexus Charleston responded

Jackbaron, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 29, 2023

Terrance Middleton was Awesome and customer service was Great. I will rate the overall day as Excellent More

by Tmanigo$23
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Terrance Middleton, Raymond Rhett
Report | Print
Jul 03, 2023 -

Hendrick Lexus Charleston responded

Hi Tmanigo$23! We're so happy we were able to help you out! Thanks again for the recommendation, and have an amazing day!

June 29, 2023

Alway a pleasure to have my car serviced . Bill Ferguson does an outstanding job keeping me informed on what is going on with the service. More

by jennywreynolds
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Report | Print
Jul 03, 2023 -

Hendrick Lexus Charleston responded

Jennywreynolds, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 29, 2023

I was not planning to buy a car on the day of my purchase. But I had been considering a Lexus because of the excellent Consumer Reports reviews. Martin Kappauf replied quickly to my online inquiry More

by 71husker
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Martin Kappauf
Report | Print
Jul 03, 2023 -

Hendrick Lexus Charleston responded

Hi 71husker, thank you so much for your positive comments about Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!

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