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Hendrick Lexus Charleston

Charleston, SC

4.9
1,768 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,768 reviews

July 14, 2023

Once you buy your car the good treatment ends. They do not communicate with the customers and are really rude. More

by Eagates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Barry, Kathy Harmon
Jul 17, 2023 -

Hendrick Lexus Charleston responded

Hi Eagates, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact (Cali Young at 843-852-4672) at your convenience. Thank you!

July 14, 2023

Linda helped us today solve an issue with the dmv today. She is always very friendly and ready to help... before and after the sale. Thank you Linda!! More

by Joe Binz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Barry
Jul 17, 2023 -

Hendrick Lexus Charleston responded

Joe Binz, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2023

Everyone went above and beyond to help me with my problem. From the advisor to the service manager to the Sales Dept to the service inspection department. More

by amandaconn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Jon , Kathy Harmon
Jul 15, 2023 -

Hendrick Lexus Charleston responded

Amandaconn01, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.

July 13, 2023

Chase is great, I will always use him , when I come in for service. Thanks More

by spearfam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Jul 15, 2023 -

Hendrick Lexus Charleston responded

Spearfam4, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Thank you, and have a fantastic day!

July 12, 2023

Superb service and courteous . Makes sure everything is done just right and the loaner just makes life easier. More

by Connie Odekirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Jul 14, 2023 -

Hendrick Lexus Charleston responded

Connie Odekirk, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

July 12, 2023

Called an made an appointment with a salesperson since it was a 3 hour drive for me to this dealership. When I arrived, the gentleman I was scheduled with greeted me by the wrong name and said he was in the More

by mitchellpr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Joseph Le, Ross Adamek
Jul 14, 2023 -

Hendrick Lexus Charleston responded

Hello Mitchellpr, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2023

Cole Rymer is so attentive and always makes you feel like you are his only customer no matter how busy he is!! This service department I have been coming to since 2003, and it is the best. I own a Lexus bec More

by Pat Mead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Rymer
Jul 10, 2023 -

Hendrick Lexus Charleston responded

Pat Mead, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 08, 2023

Professional, friendly and excellent service. Everyone worked hard to get the car I wanted. Very pleased. More

by shahid.mary2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Eichs 5 stars, Joseph Le
Jul 11, 2023 -

Hendrick Lexus Charleston responded

Shahid.mary2, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

July 06, 2023

Great dealership, I've purchased 3 vehicles in the last 5 years, Service department is also top noth with great customer service. More

by pwellsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Patterson
Jul 10, 2023 -

Hendrick Lexus Charleston responded

Pwellsjr, we are so happy to read such a great review about Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2023

This dealership made my new car buying experience very pleasurable! Martin Kappauf, my sales assistant was very informative & patient. Others who assisted were Andrew & Kennedy who also were very helpful More

by micapierce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Kappauf, Kennedy (tech), Andrew Robinson
Jul 11, 2023 -

Hendrick Lexus Charleston responded

Micapierce, we are so happy to read such a great review about Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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