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Hendrick Lexus Charleston

Charleston, SC

Overview
Reviews
4.9
1,768 Reviews
Call Dealership (855) 533-1356
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2424 Savannah Highway

Charleston, SC

29414

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Showing 1,768 reviews

August 15, 2023

John totaro and kaitlyn eich are truly amazing. I appreciate their efforts and timeliness of my transaction. Thank you tremendously for all they have done. More

by tanaofky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn eich, John Totaro
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August 15, 2023

John Totaro did a great job helping us get a Lexus! Kaitlyn is amazing too!!! More

by Zhenglanting
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Eich, John Totaro
Report | Print
August 12, 2023

Very quick and courteous callback. Easy to work with knowledgable and very professional. Would definitely recommend this dealership to others. More

by 8395
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delaney , Ross Adamek, Andrew Robinson
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Aug 15, 2023 -

Hendrick Lexus Charleston responded

8395, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 09, 2023

Repeat excellent experience. Ross, nick and Kaitlyn are superb, and convey that they really like their dealership and its products More

by David Finley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick berndorf, kaitlyn eich, James Le, Ross Adamek
Report | Print
Aug 14, 2023 -

Hendrick Lexus Charleston responded

David Finley, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

August 09, 2023

Very friendly workers. .Also completed work very quickly. I will continue to retun back for my car service. More

by tonyfolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Report | Print
Aug 14, 2023 -

Hendrick Lexus Charleston responded

Tonyfolk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

Aug 14, 2023 -

tonyfolk responded

Excellent job!

August 07, 2023

they respond to my requests. it is always a pleasant experience when i get my car services there. More

by Bob Crosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Report | Print
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Bob Crosby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

Personable, clean. Bill Ferguson I have been dealing with for years! He is awesome! Raymond Rhett is my salesman. Bought 2 cars with him and still refer to them for More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Rhett, Bill Ferguson
Report | Print
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Barbara, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

Kathy Harmon has serviced me the last couple years. She always responds to my request. Very helpful. More

by Dewey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Harmon
Report | Print
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Dewey, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2023

Bill Ferguson is professional and always keeps us informed. We will continue to use this dealership. More

by Lucyhrichmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Report | Print
Aug 10, 2023 -

Hendrick Lexus Charleston responded

Lucyhrichmond, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2023

No respect for the customer's time. I was called by Lexus representative for service. After driving 2 hours from Myrtle Beach, I learned what the service for the dealership included. T More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership Leadership
Report | Print
Aug 07, 2023 -

Hendrick Lexus Charleston responded

We sincerely appreciate you taking the time to share your experience with us. Your feedback is important, and we apologize for any inconvenience you experienced during your recent visit. We understand and value the significance of our customers' time, and we deeply regret that your expectations were not met during your service appointment. Our aim is to provide comprehensive and valuable service to every customer. Your comments have been shared with our management team, who are dedicated to reviewing and improving our service offerings. If there is anything further you would like to discuss or if you have any additional feedback, please do not hesitate to reach out to Cali Young at 843-852-4672. Your insights are invaluable to us, and we hope to have the opportunity to better serve you in the future.

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