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Hendrick Lexus Charleston

Charleston, SC

4.9
1,771 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,771 reviews

October 17, 2012

Pat Welsh is the Best Salesman I have ever dealth with! I have purchased 18 cars over my life span and Pat Welsh an Lexus of Charleston top the list More

by bbrian66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Welsh
October 16, 2012

My new car purchasing experience was 2nd to none I have ever experienced. Kudos to John whom I dealt with initially, and Raymond who was absolutely fantastic in taking up where John left off and devoting More

by rick6721
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hoff, Raymond Rjett, John Hoff, Raymond Rhett
October 16, 2012

Sales staff treated me exceedingly well and I was very satisfied with the outcome. Michael and Jeff were sensitive to my objectives. I would recommend the sales staff to others. More

by larryback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Graber
October 15, 2012

As soon as we arrived at the dealership we were treated as if we were the most important people at the dealership. All questions were answered and negotiations went smoothly. More

by ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gauthier Raymond
October 15, 2012

Were pleased we happened to stop by this dealership to look at used cars. It was a pleasure working with John. This is the third Lexus we have owned; is always our car of choice. More

by Janet Wright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Wright, John Hoff
October 15, 2012

This was our 4th new vehicle in the past few years purchased at Lexus of Charleston. Each transaction has been professional, courteous and an overall great experience. We have dealt with Mike Graber More

by zanko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Graber
July 16, 2012

My husband and I truly enjoyed our experience with this dealership. The agents very kind and informative. The service department is fantastic! We highly recommend the extended service/maintenance package. More

by mollybstanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 14, 2012

Ferrel was very helpful and never pressured us. Working with Lexus is unlike working with any other dealership because they only want to sell you what you want. Ferrel let us take the car home before we b More

by enj2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 12, 2012

We bought 2 new Lexus' from this dealership. We were impressed with the quality of the product and the care shown by all of the staff. We are looking forward to many years of dealing with this dealersh More

by marcbfeuestrein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hoff, Pat Welsh
April 25, 2012

Wanted a new CT200h and found one on the lot "fresh off the truck". Paid a deposit and scheduled a test drive after prep. Salesman refused to call if there was a problem with my planned overnight test More

by chucktown_john
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager
May 10, 2012 -

Hendrick Lexus Charleston responded

Dear Chucktown_John: We are always concerned when a customer has an experience they feel was unsatisfactory, as we strive to make every customer feel welcomed, accommodated and 100% satisfied with their experience at Lexus of Charleston. We believe this complaint comes from a first time customer who visited our Dealership in late February looking for a CT200h. The CT200h is so popular that we did not have one in stock at the time; we were awaiting the imminent arrival of this model. We assured the customer we would contact him right away when one became available. We did so, and he returned to try it out. Our understanding at the time was that he wanted to take the car to test drive over an entire weekend prior to making a purchase decision. We are unable to loan our vehicles out to first time prospective buyers for that length of time. Finally, I invite you to call me at your earliest convenience at (843) 852-0100 to discuss this further, should you wish to do so. Sincerely, David B. Yarborough General Manager Lexus of Charleston

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