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Hendrick Lexus Charleston
Charleston, SC
1,709 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2011
I just purchased my third Lexus and my experience was great. Thanks to all the wonderful staff and most of all to John Hoff, who sold me all three cars. When I buy my fourth Lexus, I will return to Lexus great. Thanks to all the wonderful staff and most of all to John Hoff, who sold me all three cars. When I buy my fourth Lexus, I will return to Lexus of Charleston. More
by jbl
Employees Worked With
John Huff, John Hoff
November 14, 2011
My experience in the sales dept. was EXCELLENT! John Hoff made this my first ever pleasant buying experience with a new car. He was very detailed and helpful and always friendly but NEVER pushy or overbearin made this my first ever pleasant buying experience with a new car. He was very detailed and helpful and always friendly but NEVER pushy or overbearing like most auto sales folks. Now: my only negative experience with Lexus of Charleston was my first ever visit to the Service dept. I was scheduled for my first 1000 mile check up via the online service. When I arrived at the dealership it was pretty obvious they were not expecting me, no one greeted me in the bay, I waited to be even noticed that I was standing in the bay, the rep I was scheduled with made no effort to introduce herself or help me thru this first service visit. They all made it pretty clear they did NOT want a 3:30pm service call. Then she tells me I made a "record" visit and my car was ready in 30 minutes!!!! Obviously they did nothing but wash and vac and maybe check the oil. Needless to say, after having such a positive experience with the sales and finance people, I expected the same with the service dept---NOT!!!! When called about this visit, I told them just what I told here. I will of course return due to the fact I want to use this dealership for my service because of location and the sales dept. More
by tsriffe
Employees Worked With
John Hoff and Jimmy Long sales, John Hoff
October 31, 2011
Extremely helpful and knowlegeable. Outstanding followup. Took plenty of time, never felt hurried. Searched the whole southeast for what we wanted. Gave excellent options and recommendations. W followup. Took plenty of time, never felt hurried. Searched the whole southeast for what we wanted. Gave excellent options and recommendations. Would recommend to anyone. More
by mrbrown2707
Employees Worked With
Mike Graber, Michael Graber
October 29, 2011
Lexus of Charleston made my first car purchasing process an amazing one. From the time I entered the magnificent showroom Mr. Rhett personally greeted me by opening the door. The hospitality of the staff an amazing one. From the time I entered the magnificent showroom Mr. Rhett personally greeted me by opening the door. The hospitality of the staff was great. Mr. Rhett and Mr. Southern took their time to fully explain everything to me concerning the purchase of my 2011 IS 250. Even after my purchase the follow up communications made me feel really appreciated! More
by amazyck
Employees Worked With
Raymond Rhett, Paul Southern, Raymond Rhett
October 27, 2011
My experience with Lexus of Charleston and Michael Graber was an extremely pleasant one. Mr. Graber (and the entire staff) treated me as if I was purchasing one of their 2012 flagship automobiles and not a was an extremely pleasant one. Mr. Graber (and the entire staff) treated me as if I was purchasing one of their 2012 flagship automobiles and not a 2009 used ES350. I love the vehicle, it looks and runs like brand new vehichle, truly satisfied. Mr. Graber made sure I understood all the bells and whistles and was willing to spend as much as needed even after he was off the clock to answer any questions. I also truly appreciate the finance manager for going above and beyond to find me the best deal for my money and I would definitely recommend this dealership in a minute. Thank you Lexus of Charleston for my best car buying experience ever! More
by wekeys1221
Employees Worked With
Michael Warren
October 21, 2011
First let me say that I really do hate the car purchasing process. However, I must say, that for the first time in my car buying experience (over 45 years), dealing with the personnel at Lexus of Charleston process. However, I must say, that for the first time in my car buying experience (over 45 years), dealing with the personnel at Lexus of Charleston made this process a really enjoyable experience. The purchase of our 2009 RX350 was easy, enjoyable, and fairly quick considering all the paperwork involved. The purchase price was fair with no games being played. All employees we dealt with were very knowledgeble of the product and extremely helpful in making our vehicle selection and financing options. We would definitely do business with this dealership again and would not hesitate to recommend it highly to anyone looking to buy a new or pre-owned vehicle. More
by Tuczynski
Employees Worked With
Michael Graber, Dan Zarillo, Paul Southern, Michael Graber
September 26, 2011
Fred Bolchoz is a pleasure to work with. His after service has been most helpful and supportive. We would be more than happy to recommend him to other potential customers. service has been most helpful and supportive. We would be more than happy to recommend him to other potential customers. More
by mj2
Employees Worked With
Fred Bolchoz
September 23, 2011
What a wonderful experience I had buying a new car from Lloyd Walker!! From the moment I arrived, Lloyd was courteous, conscientious and helpful. I love my new Lexus and the amazing and courteous service Lloyd Walker!! From the moment I arrived, Lloyd was courteous, conscientious and helpful. I love my new Lexus and the amazing and courteous service that I received is appreciated more than I can say. I highly recommend Lexus of Charleston and especially Lloyd Walker. I've already shared my experience with friends and family and will definitely buy another car from Lloyd in the future. Thank you again, Lloyd, for your professional help with such a big purchase. Roberta Zielke More
by Roberta Zielke
Employees Worked With
Lloyd Walker, Lloyd Walker
September 23, 2011
Excellent! Mike Gruber did a fantastic job finding the car i wanted and working with me. Highly recommended. On a side note, the dealership is also superb. Dr Tom Mount Pleasant, SC car i wanted and working with me. Highly recommended. On a side note, the dealership is also superb. Dr Tom Mount Pleasant, SC More
by onairwithdrtom
Employees Worked With
2, Michael Graber
September 22, 2011
The service at Lexus of Charleston is amazing. When I bring my car in to Lexus of Charleston to be serviced, I never worry that I am having unnecessary work done or that I am being overcharged. I know i bring my car in to Lexus of Charleston to be serviced, I never worry that I am having unnecessary work done or that I am being overcharged. I know it will be done well, and in a timely fashion. Bobby Pinkard, my Service Representative, is consistently articulate about what needs to be done and helpful about getting a loaner or working around my schedule. He always says that Sales sells the first car, and service sells every car after that, and he is right. We recently bought our second Lexus, based on the fact that we will never need to worry about the service of our car. Bobby Pinkard and Lexus of Charleston have my back. More
by igilbert
Employees Worked With
Bobby Pinkard
