Hendrick Lexus Charleston

Our experience with the dealership was impressive. We had made an appointment to look at some cars, and the salesman, Jeff Bast, was ready to work with us. Everyone we met was friendly and presented a profes made an appointment to look at some cars, and the salesman, Jeff Bast, was ready to work with us. Everyone we met was friendly and presented a professional appearance. The entire dealership building was impressive. There was a good selection of RX350 vehicles, and Jeff was cordial and helpful. He also filled out all the paperwork and carefully talked us through the procedure. We have had the vehicle for just over a month, and we are enjoying it. This was a little more than I could afford, but it was a gift to ourselves to celebrate our 50th wedding anniversary. More

I recently purchased a 2011 Lexus RX 350. This is my second RX purchased from Lexus of Charleston in the past 10 years and every time I visit the dealership, I am always amazed at the quality of service second RX purchased from Lexus of Charleston in the past 10 years and every time I visit the dealership, I am always amazed at the quality of service and exceptional customer service. Richie Hughes made my most recent purchase a most enjoyable one. I would highly recommend anyone looking to purchase a Lexus to seek out Richie for a great buying experience. More

We recently purchased a 2010 Lexus 450h from this dealership. It was without a doubt the easiest car purchase we have ever made. We knew exactly what we were looking for and contacted several deale dealership. It was without a doubt the easiest car purchase we have ever made. We knew exactly what we were looking for and contacted several dealerships by email initially. Although this dealership was a 5 hour drive for us, it was the only one that was willing to discuss price with us up front. Heather responded to my inquiry by email initially and then later we talked by phone. We were able to come to reasonable terms and had an agreement before we ever left home. When we arrived we met with Richie. He took us for a test drive and answered all our questions. He was very friendly in a low key casual way and there was no pressure to purchase. When we decided that we wanted to buy, he introduced us to Jeff who handled the paperwork. Jeff clearly explained the extra warranty options available to us without pressuring us at all to add to the pre-negotiated price of the vehicle. After that we headed to the car for a lesson in all the technology. I really wish I could remember the young man's name who helped me link my smartphone to the car and pre-set my driving options. Nice kid, very friendly and patient. It wasnt until I got home that I realized we didn't have a copy of the paperwork Richie did for us showing that the dealership would assume responsibility for a minor paint touch up we requested. I dreaded calling as truthfully we had already purchased the car and there wasn't much we could do about it after the fact. Reluctantly I emailed Ritchie to request a new copy. He called, apologized for the oversight and promptly sent me a new one! It's not fair to say there were no surprises when we purchased from Lexus of Charleston. There were plenty of surprises. And they were all good. We got exactly what we wanted at a very fair price. Without any of the hassle we have come to expect when buying a car. Kudos to Lexus of Charleston! Everyone we met was friendly and did a great job! More

Mr Hughes was professional; knew his business; and extremely friendly. What a perfect combination ! It also is a benefit to be selling the Lexus RX350 which seems to be an exceptional automobile.. extremely friendly. What a perfect combination ! It also is a benefit to be selling the Lexus RX350 which seems to be an exceptional automobile.. More

I have purchased several vehicles over the past 15 years. The sales staff especially Pat Welsh have been outstanding. Their primary concern is for the customers comfort and enjoyment in the purchase of a The sales staff especially Pat Welsh have been outstanding. Their primary concern is for the customers comfort and enjoyment in the purchase of a new vehicle. Their followup after the purchase has been consistent with their goal of being sure the customer is completely satisfied. I would highly recommend Lexus of Charleston for your next purchase. More

My family and I love the 2013 RX 350 ... smooth comfortable ride. Morgan Saul did a wonderful job helping my wife and I during the entire car buying process. comfortable ride. Morgan Saul did a wonderful job helping my wife and I during the entire car buying process. More

Morgan was great throughout the entire process. Perfect delivery from Morgan. Made sure I knew how to operate every single option. Thanks Morgan, hope to see you again when I "trade up", I will be a Lexus delivery from Morgan. Made sure I knew how to operate every single option. Thanks Morgan, hope to see you again when I "trade up", I will be a Lexus owner from here on out. I love my 2009 Rx 350!! Thanks again for everything =) More

I bought my wife a 2010 Lexus RX last week. Dealing with Richie Hughes was such an easy process. He made it easy and relaxing to buy the car. I would recommend him to anyone looking to purchase! Richie Hughes was such an easy process. He made it easy and relaxing to buy the car. I would recommend him to anyone looking to purchase! More

i purchased a RX350 and the AC went out at 50,000 miles. It was an unfortunate situation that was handled perfectly by Darrell Fort. I gave high ratings based solely on his efforts. He is that dealership' It was an unfortunate situation that was handled perfectly by Darrell Fort. I gave high ratings based solely on his efforts. He is that dealership's greatest asset. More

I would like to thank Richie Hughes for making the car buying experience not as stressful as it can be. His professionalism and courtesy put a Big Smile on my face and I can't thank him enough for that. T buying experience not as stressful as it can be. His professionalism and courtesy put a Big Smile on my face and I can't thank him enough for that. The finance dept, Service Department, and Management were all amazing. Thank u Lexus of Charleston for making this Lady a very satisfied customer!!!!! More