Hendrick Lexus Charleston

From the moment you drive into the Lexus of Charleston dealership, you do not feel like you are really at a car dealership. You are met with no pressure, just a friendly, helpful staff. The sales pers dealership, you do not feel like you are really at a car dealership. You are met with no pressure, just a friendly, helpful staff. The sales personnel are very knowledgeable about their products and are eager to answer your questions without over selling you. The Lexus of Charleston personnel truly make you feel more comfortable than a visit to your mother-in-law. More

My salesperson was Margo and she was very friendly and down to earth. Car shopping can be very intimidating, but I felt she treated me like a relative. In my experience I have seen many car salesmen that down to earth. Car shopping can be very intimidating, but I felt she treated me like a relative. In my experience I have seen many car salesmen that were phony and or pushy. I can genuinely say that I had a great experience at Lexus of Charleston/Hendrick on 11/30/11. I appreciate all of Margo's help from the beginning inspection, test-drive, financing, and helping me move me and my stuff into the new vehicle. I would definitely use her again, in fact, I will send anyone I know that is looking to buy a Lexus over to her. I love my new car, too. More

Lloyd is superb. His attention to customer care is perfect. Heather was very helpful as was the sales manager. I will recommend this dealership to others perfect. Heather was very helpful as was the sales manager. I will recommend this dealership to others More

My experience with Lexus of Charleston was excellent. What made it the best I've ever experienced was the patient and thorough orientation Mr. Hoff gave me in the operation and features of my ES 350. I What made it the best I've ever experienced was the patient and thorough orientation Mr. Hoff gave me in the operation and features of my ES 350. I felt very comfortable in taking the car on the road afterwards first on the test drive, and later when he brought it to our house with a full tank of gas as a courtesy beyond what I expected. He spent over an hour with me to ensure that I understood the essential details of operating the car. About a week later, he gave me a follow up call to see if I had any questions. The showroom and other spaces were very attractive and all employees I encountered were friendly and accommodating. Mr. Souther made the paperwork as painless as possible. He told me to start getting used to being spoiled. I am very impressed with the effort Lexus of Charleston makes to please its customers. More

I have been a satisfied Lexus owner for eleven years - all of which have been from Lexus or Charleston and with Margo as our sales person. Over my driving years I have owned several automobiles and witho all of which have been from Lexus or Charleston and with Margo as our sales person. Over my driving years I have owned several automobiles and without exception hold Lexus to be the best product for the money and sold and serviced by dedicated personnel who are professional and courteous without exception. I have steered every member of my family to this outstanding "good deal". More

Seemed anxious to please and friendly. Made several Seemed anxious to please and friendly. Made several visits during the process of buying a car, and the sales staff was always courteous. And, its Seemed anxious to please and friendly. Made several visits during the process of buying a car, and the sales staff was always courteous. And, its always a pleasure to make a trip to Charleston. More

The most professional dealership I have ever dealt with. This was the second vehicle we have purchased from Lexus of Charelston and will be back for the third one at some point. We never felt high pressured This was the second vehicle we have purchased from Lexus of Charelston and will be back for the third one at some point. We never felt high pressured by John Hoff, Ferrell Conyers or Michael Warren and after two trips to the dealership a deal was reached that was agreeable by both parties.I have sent customers to the dealership many times and will continue to do so. Both John and Ferrell deserve gold stars. Jim Parker More

This is my fourth car purchased from this dealership--I can't imagine going anywhere else!! The service is vastly superior to any other dealership I have done business with! can't imagine going anywhere else!! The service is vastly superior to any other dealership I have done business with! More

I found everyone I dealt with to be very accomodating and willing to answer any and all questions. Margo Walden has been great with helping me since my purchase with learning different aspects of the car. willing to answer any and all questions. Margo Walden has been great with helping me since my purchase with learning different aspects of the car. I ordered floor mats and they came in timely and were reasonable. It was overall a very good experience. I bought a Lexus because of their reliability and my also my own research. I also talked with other Lexus owners who highly recommended this brand. More

From the moment I entered the dealership until I left, the prefessionalism was evident. Mr. Hoff was extremely knoweledgeable about the car I wanted to trade and listened to what I wanted my new car to ha the prefessionalism was evident. Mr. Hoff was extremely knoweledgeable about the car I wanted to trade and listened to what I wanted my new car to have. I was looking for a certified used car and he showed me exactly what I wanted to see. I did not feel pressured but when I did decide to buy the car, he spent over one hour going over all the details with me. He did not let me leave until he felt I could handle the new features on the car. The trade-in price I received for my car was fair and I felt like I got a good price on the new car. I highly recommend Lexus of Charleston. More