Hendrick Lexus Charleston

I also went to this dealearship to have repairs done on my 99 Lexus rx 300 was charged a diagnostic fee and told that my electrical problem was the result of a aftermarket radio or tracking device.. I stil my 99 Lexus rx 300 was charged a diagnostic fee and told that my electrical problem was the result of a aftermarket radio or tracking device.. I still have the original radio, not aftermarket and my car has never had a tracking device.. most of all when I went to pick up my vehicle I notice a plastic peice laying on the seat and my dashboard broken I brought to their attention before I left only to have them deny it. I originally did not understand why they was denying such a small problem,that was obvious they broke cosidering they left the evidence on the seat, but I later found out that the entire dashboard would have to be replace as a result of there mistake. what I thought would be under $50 for a plastic peice turn to over 1400 for a new dashboard.. I am taking them to court in the near future, they cannot contuine treating customeres in this manner.. Buyer Beware. My reason for giving such a low rating specifically is because i payed a disgnostic fee and lexus of chalreston expected to get more money out of me for telling me what i already knew was wrong with my car and they also get a low reason for breaking my dashboard which caused my car to decrease and value and they are claiming it was pre existing. More

I was interested in having my 2009 GX470 appraised by Lexus of Charleston but not interested in trading. I called and spoke with Barbara(?), whom was very nice and helpful, and explained my situation bec Lexus of Charleston but not interested in trading. I called and spoke with Barbara(?), whom was very nice and helpful, and explained my situation because I was unsure if Lexus of Charleston would outright purchase even if I wasn't trading on a different vehicle. She said they would be happy to look at it and possibly appraise given that my vehicle had low miles and was fully loaded. It was mentioned that they had many customers interested and waiting for used GX470s and the features on my vehicle were popular and in demand. She set me up an appointment with someone by the name of Steve, a sales manager in the pre-owned dept (not to mention I would driving an hour). I get to the dealership at my scheduled appointment time and had to search for someone to speak with. I saw a salesman in his office asked for Steve, that I had an appt. He informs me that Steve was not there but he would see if he could find someone else to help me because he "was in the middle of something." From across the showroom he sees Margo and motions for her to come over and he explains, as I'm standing in this conversation, that he is too busy and if she could help me. She responds with a quick "Isnt there someone else because I am already off." As a business owner, this is "breakroom talk" and should never, ever be said around or in front of a customer! That should have been my red flag to walk out then. After a sigh, she decides to do me, the customer, a favor and takes down some info and 10 or so minutes later she comes back with a verbal offer. Wanting to think about it, I asked to get the appraisal in writing. She comes back to give me Dan's business card with the model, miles, and offer with Dan's initials written in ink on the back of the card, that he had just obviously scratched down. I have been shopping around getting many appraisals, every single one I have gotten includes offer, miles, features, exterior and interior condition, mechanical condition, etc, and have at least been on some sort of letterhead, not a handwritten scribble on a business card. If I decided to come back, this could be easily disputed because anyone could have written it. Being a certified dealer and trading vehicles constantly, you would think they would have a slighty more secure and professional way of giving an offer to a customer. I asked to speak to the appraiser, Dan, just so I could ask him some general questions. After all, they are supposed to be the professionals here. He just responds with a simple answer to almost all my questions that that's what their all going for because there is no demand for these vehicles right now. I was just told the previous day that they had quite a few people waiting for used vehicles like this! I asked him if he drove my vehicle(which I already knew the answer because hardly no thorough appraisal is done in 10min) to ensure they were giving me the best offer and his response was exactly as follows: "I mean, I cranked it up and made sure the AC worked and all." What about the motor, transmission, mechanical condition?? My parents were shopping for a new Lexus about 10 years ago and got the same treatment, however;I understood that it was a while ago and gave them a chance. I guess I'll be heading to Jim Hudson just like they did. Honestly, Lexus of Chas' had offered the highest so far but I would rather take a bit of a loss and give my business to a dealer that appreciates it. This can be expected from a lower than average used car lot but from Lexus, one of the most luxurious brands in automotive??? More