Hendrick Lexus Charleston

Happy with my Lexus I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arri I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arrived and we appreciated her professionalism! More

Thank you Hendrick Lexus Charleston! Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking f Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking for the right vehicle - and once we decided to purchase our 2012 Lexus 450h, the entire Lexus team made it enjoyable from start to finish. We wouldn't hesitate to recommend this dealership or John for any and all future Lexus buyers! More

Horrible My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every lev My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every level until this past January when after complaining nationally and to the General Manager they finally had the part in inventory that would fit my car. Now the radio does not work. It just stopped, shows no power going to this area of the dash. No lighter, CD player, radio, no lights in that area. I was told I had an after market radio...NOT TRUE. Original radio that came with the car bought from the dealership. After Service guy suggested I take it to Best Buy or some other electronics play I demanded to see the Service Manager. She state she had been told incorrect information and would have them look at it. Now they want $960 to replace the radio. They see no connection between the two. Have driven and owned cars for over 40 years and have never had a radio to just QUIT. It works one day but not the next. This is not my first issue with this service department. Very condescending. They have lied for a year so why would they start telling the truth now. More

Scheduled servicing of 2004 RX330 Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence in him. He is the "go to" person for keeping my car in great shape and me happy. More

John Totaro at Hendrick Lexus Charleston is the Best! John helped me find the car of my dreams!! I came in after seeing a car online. I was told it was there and still available. By the time I got to the John helped me find the car of my dreams!! I came in after seeing a car online. I was told it was there and still available. By the time I got to the dealership the vehicle had been sold. John was very nice and also understanding, I was mad! He talked with me and got some info from me. He would text me with updates on finding me the car I was searching for. I actually ended up with a different car than I was originally looking for, but am very pleased! I love my Lexus ct 200h!!!! Thanks John! More

Very satisfied Grandma!! I worked with Raymond Rhett on purchasing a 2012 EX350. He was pleasant and professional throughout my entire experience. I thought he was extra patie I worked with Raymond Rhett on purchasing a 2012 EX350. He was pleasant and professional throughout my entire experience. I thought he was extra patient while dealing with this 70 year old grandma with lots of questions!! More

Hendrick Lexus Charleston and our new 2016 RX Hybrid The 2016 RX Hybrid has all of the enhancements of a previous LS we had owned, and has several long term upgrades to prevent undercarriage front, back The 2016 RX Hybrid has all of the enhancements of a previous LS we had owned, and has several long term upgrades to prevent undercarriage front, back and under side chips. The Seats and Driving experience are wonderful. Thank you to Hendrick Lexus Charleston and Pat Welsh for helping us choose this awesome vehicle. Best Regards, Tom and Paula Bishop, 703-927-8051 More

a headsup for"Mr. Raymond Rhett" Mr . Raymond started out by guiding me where to park my car, that's the 1st encounter, he was friendly from the start.. I came in looking for a Hond Mr . Raymond started out by guiding me where to park my car, that's the 1st encounter, he was friendly from the start.. I came in looking for a Honda Accord 2015, but it just didn't feel right, so I asked was there anything else he could show me and boy he sure did...A Toyota Avalon, Raymond is very knowledgeable in the work he does and very friendly too. I was hooked, he didn't pushed or pressured me, he explained all the details and made the process easy...Everyone I met treated me wonderful after I decided I was going to get the car they made everything as painless and easy for me to just drive the car off the lot. I felt everyone was there to give me the best service I deserved .....I'm enjoying the ride...............................THANKS GUYS More

Awesome Experience with Mr. Schneider! I found the brand new Lexus I wanted to purchase on the Internet. With the stock number, color of exterior, and interior in hand, I drove 2 hours to C I found the brand new Lexus I wanted to purchase on the Internet. With the stock number, color of exterior, and interior in hand, I drove 2 hours to Charleston. I met a nice, no pressure, salesman. With all of my research on the car I wanted to see, Mr. Schneider spent just a few minutes in the dealership car lot to find me a better one!! I couldn't be happier that I didn't feel extreme pressure through the process of looking and buying my new car. Mr. Hendrick, you sure are lucky to have such a kind, humble, and smart client advisor on your team!! More

Excellent Experience! I just bought my 2nd Lexus RX 350 and had an excellent experience with my purchase. The salesman was Sumter De Brux and he was outstanding! I had LOTS I just bought my 2nd Lexus RX 350 and had an excellent experience with my purchase. The salesman was Sumter De Brux and he was outstanding! I had LOTS of questions as I take purchasing a car as a serious decision and want to be sure I'm getting exactly what I think I need/want. He was never in a rush and went out of his way to make sure I had what I wanted. He even drove out of town, 2 hours away, to handle a request I had about my new car. I would highly recommend this dealership and Sumter as your personal salesman. You will not be disappointed! More