Hendrick Lexus Charleston

Great Buying Experience Hendrick Lexus Charleston was a pleasure to deal with and especially Bob Schneider, our salesperson. Bob was friendly and so helpful. No pressure just Hendrick Lexus Charleston was a pleasure to deal with and especially Bob Schneider, our salesperson. Bob was friendly and so helpful. No pressure just willing to do whatever we required to make our decision. This dealership was a totally different experience than what we had encountered at another Lexus location where we were told, "come back when you're serious about buying a car" and were offered an insulting price for our trade in. Hendrick gave us a good price on the Lexus that we purchased and a great price for my used car. We highly recommend! More

Other Lexus, Yes I walked into the dealership expecting to speak with an internet sales person and the assistant introduced me to Raymond Rhett. He was professional an I walked into the dealership expecting to speak with an internet sales person and the assistant introduced me to Raymond Rhett. He was professional and responded to me quickly regarding a car I was interested in. He worked well with me to discuss my needs and quickly followed through with showing me the exact vehicle. . I did not mind talking to Raymond because I felt he had the integrity I were looking for in a sales person and it was worth my while. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of our shiny, Red 2014 Lexus ES 350. The car is beautiful – solid, comfortable and has all the technical features I really wanted. This is probably one of the best purchases of my life. Of course he followed -up to ensure I was a happy customer. I sincerely hope Hendrick Lexus will keep the awards coming to him. He has a decorated office with plenty of awards for excellent Customer Service. I see why. I can TRULY say that, out of the many car purchasing experiences I’ve had in my life, this one with Raymond was the best. I will also compliment you on your other sales staff. Many people started up a conversation about the weather or “How are you today?” even though I was working with Raymond. Coffee, hot chocolate, bottled water, peanuts, cookies, trail mix… what a nice idea. More

Great Experience! Had a great experience at this dealership. I received excellent customer service and both employees were very knowledgeable of the Lexus RX 350. Frien Had a great experience at this dealership. I received excellent customer service and both employees were very knowledgeable of the Lexus RX 350. Friendly and actually spent time trying to help me decide what car was best for me. Will most definitely return in the future! More

Lease of new Lexus ES350 This was the most pleasant car-buying experience of my life. Dane Souris was extremely helpful, courteous and professional in every aspect of leasing This was the most pleasant car-buying experience of my life. Dane Souris was extremely helpful, courteous and professional in every aspect of leasing this car. This was the first time we considered leasing, and Dane was able to guide us through the details and answer all of our questions. His knowledge, experience and friendly approach were evident throughout the process. The finance man and the technical specialist were also top notch, but Dane stood out as a true professional and a real asset to your overall team. More

Streamlined Buying Process I traded in a 2010 BMW 335 for a Lexus NX200t. I really like the newer technology that the vehicle has to offer and it drives very smooth as compared I traded in a 2010 BMW 335 for a Lexus NX200t. I really like the newer technology that the vehicle has to offer and it drives very smooth as compared to a sports sedan. We were approached by a very nice lady that took care of us from the test drive all the way up until we drove off the lot. She made sure after the purchase that we were happy and that she'd be willing to answer any questions if we had any. She had the persona that she'd been in the business for years when it was actually her first sale. We definitely see that she'll be successful at that dealership for years to come. More

Outstanding! We have been Lexus owners since 2001. We made the decision to trade in our 2008 ES 350 for a 2015 RX 350 after using one as a loaner car for the week We have been Lexus owners since 2001. We made the decision to trade in our 2008 ES 350 for a 2015 RX 350 after using one as a loaner car for the weekend. Within a week, we were called and informed a pre-owned vehicle in our color choice with very low mileage was available for purchase. That is the fastest my husband has ever purchased a car and the smoothest deal we have ever made. Everyone we encountered was extremely helpful, professional, and sincerely warm and welcoming. John Hoff was our sales associate. From start to finish, he was outstanding and answered every question we had and took care of every concern. A special thank you goes to Darryl Fort for keeping us in mind and contacting us when the vehicle was available for purchase. More

The best !!! Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex-military so attention to detail is very important to me. Everything was dust free and spotless. If your business establishment is clean and professional looking then I know that your customer service and cars are top notch. A+++ for the Lexus brand and A++++ on the professionalism Lexus Charleston provide their customers. More

Professional, organized, and easy. Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a pleasure. More

Recent Lease - NX200T Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my ne Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my new car the very next day. More

Excellent Dealer Experience x 2 This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C con This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C convertible with the help of Richie Hughes. After having excellent results we went back for a 2016 RX350. Still keeping the Convertible. Richie is now a Sales Manager so he put us with Tanju Tercanli (TJ). Richie knows I'm a retired engineer so he put me with the perfect sales guy, TJ was truly an expert on the technical details and fine points of the vehicle! Between TJ's technical expertise and Richie's financial expertise we drove away in a beautiful new 2016 Lexus RX350 with all the latest technology. I have found all the people at Lexus of Charleston to be both friendly and professional. I would certainly recommend the dealership and will be a return customer in the future. More