Hendrick Lexus Charleston

Great Experience Michael Graber just provided me the best new car buying experience I've ever had. Mike listened, had valuable input and was never pushing me to buy a Michael Graber just provided me the best new car buying experience I've ever had. Mike listened, had valuable input and was never pushing me to buy a car. It's been a few years since I have purchased a new car and this was way better than I expected. More

Other Car Dealers Perplexed Us Until We Arrived At Lexus I got two words for you - Michael, Graber! This salesman wined and dined my wife for two hours, literally test driving each model to see what we felt I got two words for you - Michael, Graber! This salesman wined and dined my wife for two hours, literally test driving each model to see what we felt fit most comfortably for our needs. And while we couldn't work out a deal the first time around, Michael went to bat for us and was relentless in his pursuit of getting us the best deal possible. Two weeks later, and several phone calls to work out the details, and now me, my wife, and our soon to be baby boy "Tiber" are driving a brand new Lexus GS. Thanks Mike, Mark and the dream team at Hendrick! More

A Pleasure from Start to Finish My car was totaled in an accident and we began shopping for a replacement, never having purchased from a dealer before. We spoke to friends, relatives My car was totaled in an accident and we began shopping for a replacement, never having purchased from a dealer before. We spoke to friends, relatives and used the internet to narrow our search to Lexus. Michael Graber was recommended to us and we called with a wish list. We live 140 miles from Charleston and he kept us informed via phone and email until we planned a trip to look at some options we had selected. We were "just looking" and had no plans to buy that day. The quality of the interaction we had with Michael, the amount of time he was willing to spend with a couple planning to buy a car a few years old with a limited budget, his willingness to answer a multitude of questions without ever making us feel rushed or pressured were exceptional. My husband commented that after a few hours with Michael, he felt comfortable buying that day and felt that the quality of the dealership was reflected in the way Michael presented himself. Since I am still unable to drive, we wondered how we would arrange to get the car home; again Michael volunteered to deliver the car at our convenience. Michael arrived with the car in beautiful condition, with a full gas tank, a gift for us, and Craig McGrath. Those two then spent several more hours explaining all the operating features of the car and answering even more questions. We couldn't be happier with the quality car we purchased or the quality people we dealt with--they made it a pleasure from start to finish. More

DO Recommend the Service Dept, DO NOT Recommend Sales Dept. The Service Team lead by Darryl Fort and Kathy Orlando are outstanding, and I hold them in the highest regard after 11 years of their maintenance and The Service Team lead by Darryl Fort and Kathy Orlando are outstanding, and I hold them in the highest regard after 11 years of their maintenance and repairs. The sales department was unresponsive and rude after I tried for 8 months to buy a newer Lexus RX from them. I was called only three times about cars during this time, twice they were Hondas. When I found a Lexus on their site, it took two emails, two calls and three days before I received a response. This treatment was even more perplexing as I had bought my original RX from this dealership and had it loyally and continually serviced by them for 11 years. My email to the Hendricks store manager detailing my frustration over the lack of response from his sales agents for 8 months was met with a phone call from his young assistant. With that final slap in the face I turned to the internet where it became immediately evident that the prices I was quoted on the few cars I was shown matched those of CPO cars several years newer at other dealerships. I ended up with Wilde of Sarasota (Patrick Chartrand) who delivered to me from 500 miles away, an impeccable, rare-colored, almost-new RX hybrid by a driver (who even gave me a tutorial on the new features), for at least $5K less than the identical model with a stained interior that I finally drove here, only after contacting the sales manager for help. Outside of the Service Team, these guys need a wakeup call. More

Review of Hendrick Lexus of Charleston Last fall Lloyd Walker guide me through the process of trading in my GS300 vehicle (>200,000 miles) and purchasing a used RX330. Lloyd's assistance, Last fall Lloyd Walker guide me through the process of trading in my GS300 vehicle (>200,000 miles) and purchasing a used RX330. Lloyd's assistance, patience, and advice during the selection of the pre-owned Lexus were of the same quality as if I were buying a new car. I know this to be true because he sold my husband and me a new Lexus in the past. Over the years it has been a pleasure to know Lloyd. More