Hendrick Lexus Charleston

Mike Graber is the provided the BEST vehicle sales experience, EVER. Mike displayed a true sense of commitment and professionalism during the car buying process. Thank you Mike experience, EVER. Mike displayed a true sense of commitment and professionalism during the car buying process. Thank you Mike More

I had looked at many hardtop vehicles over the past few months, I really hadn't had decided on a particular make, but when we stopped by Lexus of Charleston saw some good prospects. But dealing with sales months, I really hadn't had decided on a particular make, but when we stopped by Lexus of Charleston saw some good prospects. But dealing with salesman has always put me on the defensive. That was until we meet with Richie Hughes. The first thing said was “take a look around and if you need anything I’ll be standing here to answer any questions.” Not much said but a relief from a high pressure salesman. And we did have questions and they were answered quickly and professionally. We knew pretty much that Richie was there to help out not to pressure. After working with him for a short time, we settled on a price and I got to drive my new (used) IS 250 C convertible off the lot. Thanks for the ride. More

My husband and I were at the beach and decided to ride into Charleston so that I could look at the new cars. Although I had not looked at the current models, my husband had been checking them out when he into Charleston so that I could look at the new cars. Although I had not looked at the current models, my husband had been checking them out when he took my car in for it's regular service. I have to say that we had no intention of buying a car that day since I expected to probably go to the dealership closer to our home for the actual purchase. However, we met Ritchie while we were visiting Lexus and though he was not a high pressure sales associate, he had lots of information and experience to aid us in making our decision to buy that day. Ritchie has been very supportive and attentive since the purchase and I appreciate all the ways that he accommodated us. I would highly recommend this salesman to anyone that hopes to have any dealings with Lexus of Charleston. More

Two staff members, Pat Welsh. Sales, and Paul Southern. Finance gave outstanding service. They both are extremely knowledgable in the sale of the EX350 but even more, spenting considerable time working t Finance gave outstanding service. They both are extremely knowledgable in the sale of the EX350 but even more, spenting considerable time working to obtain the best deal for me. They were extremely honest which I feel is so important in establishing trust between all parties. I have bought many automobiles in my life time and this sale has to be in the top few. I highly recommend this dealership and especially Pat and Paul!!! I have owned Towncars, Mercedes, Lexus, and other luxury autos...but I think Lexus is the best in value, driving satisfaction, and cost of operation. Their service dept is very efficient, courteous and reasonable cost. Paul M. McTeer Charleston Very satisfied customer. More

Lexus of Charleston provided a satisfying purchasing process. Both John Hoff (primary person that I dealt with) as well as Dan Zarrillo (pre-owned mgr) went out of their way to insure that the purchas process. Both John Hoff (primary person that I dealt with) as well as Dan Zarrillo (pre-owned mgr) went out of their way to insure that the purchase of our Lexus met our expectations. I was very impressed with the professionalism & competency of everyone that I interfaced with at the dealership. John Hoff in particular patiently answered all of my questions & made me feel comfortable with the whole process. He also did a great job of following up after the sale to insure that any remaining items (tags, registration, etc) were addressed quickly/completely. Kudo's to Lexus of Charleston for going above & beyond to have a satisfied customer !! More

I had the pleasure to work with Heather Hill in looking for the specific vehicle we were interested in and working towards an acceptable price point. Coming into the dealership, we were assigned Danielle for the specific vehicle we were interested in and working towards an acceptable price point. Coming into the dealership, we were assigned Danielle Hershon (someone remembered I wanted to work with a female!!). Danielle's knowledge of the vehicle and ALL the technical aspects of our new high tech SUV made the experience so easy. Danielle isa joy to work with and was able to answer any and all questions we had. Also, Danielle has excellent follow up skills to ensure we are satisfied and offered further assistance, if needed. Will definitely work with this dealership and staff again. More

I have purchased Preowned 2010 LX570 almost 3 weeks ago. Salesperson was great person, i would love to give him EXCELLENT point for what did for us. We had a little bit issue about keys. But it's okey we Salesperson was great person, i would love to give him EXCELLENT point for what did for us. We had a little bit issue about keys. But it's okey we solve it by waiting about a couple of hours. I am really disappointing with management office, especially to Scott(title clerk). I have got some family problem and requested to rush up the title process. I gave him phone calls and left voice message, no respond, no return call. I think, it's not really hard to pick up his phone and call me, if he has some delay. I am really disappointed how they ignore the customer. More

Very quick and easy and I love my car. It was a great experience and I even referred a good friend of mine to Morgan.He is the best experience and I even referred a good friend of mine to Morgan.He is the best More

My wife and I are very pleased with John Hoff for his knowledge and experince when we purchased our 2013 Lexus RX 450h.His sales approach made us comfortable and easiest.We are happy that had John Hoff a knowledge and experince when we purchased our 2013 Lexus RX 450h.His sales approach made us comfortable and easiest.We are happy that had John Hoff as our salesperson. We also truly appreciate the Financial Services Manager Paul R.Southern for his kindness. More

Recently, in our pursuit of a new car, we had the distinct pleasure of meeting and ultimately, working with Danielle Hershon at Lexus of Charleston. Her demeanor and sales approach made us comfortabl distinct pleasure of meeting and ultimately, working with Danielle Hershon at Lexus of Charleston. Her demeanor and sales approach made us comfortable immediately upon meeting her. We have never had such a pleasant experience when buying a new car. Danielle was not only very knowledgeable and helpful, but extremely patient. We love the ES 350 and are very happy that Danielle was our salesperson. She brings a solid confidence and total knowledge of the Lexus product. We are very pleased that Danielle was our salesperson and will recommend Lexus of Charleston and Danielle to all our friends and neighbors. More