Hendrick Lexus Charleston

The process of acquiring a new car can be intimidating to even the most seasoned shopper. David Mills at Lexus of Charleston actively involved me in the entire process and he was very careful to guide me in even the most seasoned shopper. David Mills at Lexus of Charleston actively involved me in the entire process and he was very careful to guide me in the prioritization of what I needed in a car, what I wanted in a car, and what the decision points would be. All auto purchases involve tradeoffs and by the end of the decision process I felt that I had the vehicle that had the fewest tradeoffs and was in the price range that made me comfortable. I had no buyers' remorse because the car I bought was the right car for me, at the right price. The Finance and Insurance Manager, Paul Southern, worked extremely hard to make sure I had every financial tool at my disposal and I did not wonder if I got the best deal. He was very open about the financial elements and was willing to try multiple comparative scenarios. I know I got the best deal. Lexus of Charleston understands that the time spent with the salesperson is intense and very focused, but that in fact the Service Manager and his staff will become very important going forward. David Mills made certain that I was comfortable in the service department, introduced me to key employees, and gave me an overview of what I could expect when the car needs servicing. The service experience is what often determines long term loyalty and David made sure I would be as welcome and comfortable in the Service area as I was in the Showroom. I purchased the CT200 Hybrid. This car is really quite remarkable. The fuel economy ratings are real and it runs on regular gas. There is ample "quickness" to the car, it is very nimble, has a sharp turning radius, and quite comfortable. Originally I did not think I would want the NAV system but now I would not buy a Lexus without it. The voice recognition commands are simple and effective. The NAV gives timely and accurate advice; no more going past the intersection that you wanted to turn onto. I decided to lease this vehicle. I believe that state and federal laws are going to make it essential that cars take over distracting tasks such as viewing GPS and texting, as well as augmenting human factors such as braking and lane changing. For that reason I know that in 36 months the technology will have advanced and I will be in a good financial position to take advantage of that in a new Lexus. Well done David. I am a satisfied customer and am enjoying running around town in a car that fits into parking spaces, that uses little fuel, that has lots of pep, plenty of storage, extremely safe, lots of gadgets, and a really sporty and cool body (the car, not me!). One last point. David Mills was low pressure, very informed, and always professional. He was prompt for our appointments and responded to my requests and questions. I believe that this is the culture of Lexus of Charleston. Before I left with the car a specialist had spent almost an hour showing me every feature and setting up preferences. This was done in a designated area that was comfortable, not in a hot parking lot. Since this was my first hybrid there was a learning curve but by the time I drove off the lot I felt great. More

Richie was a Great salesman.... No pressure, letting us take our time to make a decision. He was Very informative about all our questions, and that a Plus. Went there looking for a GS 350 and walked out H take our time to make a decision. He was Very informative about all our questions, and that a Plus. Went there looking for a GS 350 and walked out Happily with a LS 460... Thanks Mr. Hughes and the Lexus of Charleston Team!!!! More

This is the 3rd Lexus that I have purchased from Margo Walden at Lexus of Charleston. This experience is always professional and executed flawlessly. This year the added benefit was the wonderful techn Walden at Lexus of Charleston. This experience is always professional and executed flawlessly. This year the added benefit was the wonderful technical knowledge of Danielle Hershon. Danielle walked me through all of the new bells and whistles, set up my BlueTooth and made sure that I felt comfortable with all of the new technology. What a wonderful addition to the new car buying process. Big thank yous to Margo and Danielle. More

Doing business with Lexus of Charleston was a pleasure. Mr. David Mills was exceptional in his knowledge, helpfulness and in all dealings procuring my new (pre certified used) vehicle. I would definitely Mr. David Mills was exceptional in his knowledge, helpfulness and in all dealings procuring my new (pre certified used) vehicle. I would definitely recommend Lexus of Charleston and Mr. Mills to anyone. Thank you you all for a great experience. Ann Guerra More

Although I was very pleased with all aspects of the expereince key to the experience was the good work and follow-up by Sam Aby. expereince key to the experience was the good work and follow-up by Sam Aby. More

This was my second leased Lexus from Lexus of Charleston. Both times I worked with Margo and Danielle. Two more professional sales employees you won't find anywhere. Both times I worked with Margo and Danielle. Two more professional sales employees you won't find anywhere. More

We had a very pleasant experience buying our very first Lexus. Sam Aby was helpful, knowledgable, and very patient with the many questions. The entire staff that we had contact with was also friendly and Lexus. Sam Aby was helpful, knowledgable, and very patient with the many questions. The entire staff that we had contact with was also friendly and helpful. More

My wife and I had the distinct pleasure of working with Raymond Rhett II to purchase our 2013 Lexus IS 250. We had not planned on buying a car at the time, however, we were forced into the market when some Raymond Rhett II to purchase our 2013 Lexus IS 250. We had not planned on buying a car at the time, however, we were forced into the market when someone hit and totaled our 2010 edition of the car. Raymond was simply wonderful. He was patient as we tried both new and used cars. Gave us good counsel on what to look for. Understood as we "shopped" for deals around the state -- and as we did my wife and I kept commenting to each other that we sure hope it worked out at Lexus of Charleston because so very much enjoyed working with Raymond and wanted him to have the deal. As it worked out, we ended up buying a car that had a bit more equipment than we really wanted / needed, and it cost a bit more than we planned on paying, but Raymond had worked hard to accommodate us it was more than a fair deal. Best car buying experience ever. More

I would like to proudly say that I have been purchasing the Lexus brand at Lexus of Charleston since 2006.John Hoff has been there for me every time I have made a purchase.I might add that I have purchased the Lexus brand at Lexus of Charleston since 2006.John Hoff has been there for me every time I have made a purchase.I might add that I have purchased five Lexus vehicles from John and Lexus of Charleston.Each visit has been an absolute pleasure.Almost like visiting family.They are so accomadating.John Hoff is top notch.He is extremely knowledgeable and helpful.Very fun to work with.These days that is a high compliment as many people find it a not so nice event to visit some dealerships.I tell everyone I know that John Hoff and Lexus of Charleston are well worth the visit.Not to metion the Lexus brand is the best I know of.Thanks again to John.Also would like to mention that financing is a great experience with Paul Southern.Enjoying my 2014 IS 350 F Sport ! More

Best experience at a "Car Dealership" ever! Searched online for the car I wanted. They had it. Drove 2 hours from Florence, SC. Well worth it. Drove another car to compare but ended up buying t Searched online for the car I wanted. They had it. Drove 2 hours from Florence, SC. Well worth it. Drove another car to compare but ended up buying the original one I had chosen. Mine was a Certified Pre-Owned ES350. Came with a 100,000 mile warranty (had 20,000 miles on it) for 3 years. I extended it to 5 years for a nominal fee. My next Lexus will definitely come from Lexus of Charleston. Thanks again Richie and the rest of the team I met. They introduce you to everyone... : ) Oh yeah. Nicest showroom in SC guaranteed! More