Hendrick Lexus Charleston

Just Looking versus Purchasing We went in to Lexus Charleston because we were concerned about not having a back up camera. At our age, we felt we needed the added assistance. We h We went in to Lexus Charleston because we were concerned about not having a back up camera. At our age, we felt we needed the added assistance. We have purchased 2 Lexus from Nashville, TN, and 2 from Lexus Charleston. In both of the Charleston purchases, John Hoff has been most helpful. He answered our questions, provided information in a concise manner and was not the least bit forceful. We originally came in to look at a late model certified vehicle but once seeing it, we were not at all ready to purchase. It was not what we wanted. We then began to look at a 2016 GS 350. While it was more than we wanted to spend, John was most helpful in letting us go home and think about how or if we were ready to purchase. There was no pressure and that was very nice. Had there been pressure, I do not think we would have purchased at this time. Over a 4 day period, we decided to purchase. John Hoff made the experience very easy as did Dan Zarrillo and Jennifer Breen. Emily Brown has been most helpful with the technology of the vehicle. We continue to call/email her with various questions. All in all, we are very happy with the process, dealership and the car. More

Unexpected Purchase My experience was based on the fact that the outcome had nothing to do with the reason for my visit. I was bringing my 2015 Lexus RX350 in for a 30,00 My experience was based on the fact that the outcome had nothing to do with the reason for my visit. I was bringing my 2015 Lexus RX350 in for a 30,000mi service. Coincidently this was on Friday September 30; the last day to take advantage of 2016 model sales opportunities. My sales rep, Terrance Middleton reviewed the opportunities of moving to a 2016 model and I was sold. Within a very short period of time, Terrance put together a sales and finance team to expedite the process with no pain, delays or impediments. Sumter Debrux assisted Terrance with the paperwork, Dan Zarillo worked the numbers, Jennifer Breen assisted with the financing and Matt Murphy made sure that I understood how to operate the technology. It was a great experience and in keeping with my previous four car purchases from this dealership. I would higher recommend Hendrick Lexus Charleston not only for their quality cars but also for their adept staff. More

Sales Review I found Bill Lee and his sales manager to be professional, knowledgeable, and friendly. He made the car buying experience a pleasure, without undue p I found Bill Lee and his sales manager to be professional, knowledgeable, and friendly. He made the car buying experience a pleasure, without undue pressure. More

"FANTASTIC EXPERIENCE" Lloyd Walker is fantastic. He was helpful and detailed with every aspect of the trade in and purchase of my vehicle. He made sure I understood every Lloyd Walker is fantastic. He was helpful and detailed with every aspect of the trade in and purchase of my vehicle. He made sure I understood everything about the new vehicle. Lloyd put no pressure on me and made sure the purchase was exactly what I wanted. Jennifer with the Finance department was wonderful to deal with. She was helpful and answered all my questions and concerns. Would buy a car from Lexus again and again. More

A "True" Professional Ross' personality, attention to detail and ability/desire to listen to the customer and their needs/wants, made the car buying experience a pleasant o Ross' personality, attention to detail and ability/desire to listen to the customer and their needs/wants, made the car buying experience a pleasant one. Every action/tasks on his plate to satisfy the customer, was met and executed as a "true" professional would; he backed up his words with timely and accurate actions! We will definitely look for Ross next time we are in the market for another vehicle purchase. More

Professional from the initial meeting to the closing sale, Bob Scheider was very professional! Most impressed with no "sales pressure" and exceptional response ti from the initial meeting to the closing sale, Bob Scheider was very professional! Most impressed with no "sales pressure" and exceptional response time to any question that I had. without a doubt I would recommend Bob along with the Lexus Charleston dealership to any friend or relative. most certainly I will start there when its time to buy again More

Top Notch Salesman - Bill Lee Bill Lee made my vehicle purchase fun and painless! He has a fantastic personality, He's smart, enjoyable and really knows the Lexus product line. Due Bill Lee made my vehicle purchase fun and painless! He has a fantastic personality, He's smart, enjoyable and really knows the Lexus product line. Due to his art at being a great listener, he helped me to home-in on the right car for my needs. He also has superior financial intelligence and helped me navigate through a myriad of financing options. I am so grateful for the time he spent with me because I am absolutely thrilled with my Lexus purchase! Will never go back to Beemers!! Thanks too, to Zephyr Chmura who made the paperwork process painless. More

Very professional employes Both the sales person ( Bill Lee) and Blair Smith were very helpful and knowledgeable. They were very patient with my wife and myself. Everything was Both the sales person ( Bill Lee) and Blair Smith were very helpful and knowledgeable. They were very patient with my wife and myself. Everything was fully explained. No pressure. More

Top notch I purchased a certified pre-owned Lexus and was actually helped by 2 gentlemen, Pat and Bob, who were equally patient and courteous. They were informa I purchased a certified pre-owned Lexus and was actually helped by 2 gentlemen, Pat and Bob, who were equally patient and courteous. They were informative and did not pressure me to make a decision before I was ready to commit. It was truly a pleasure buying a car here and I can recommend this dealership without hesitation. More

Wonderful Experience I had a wonderful experience. The staff was very professional and helpful. If you are in search of a new Lexus, please visit Hendrick Lexus. I had a wonderful experience. The staff was very professional and helpful. If you are in search of a new Lexus, please visit Hendrick Lexus. More