Hendrick Lexus Charleston

Streamlined Buying Process I traded in a 2010 BMW 335 for a Lexus NX200t. I really like the newer technology that the vehicle has to offer and it drives very smooth as compared I traded in a 2010 BMW 335 for a Lexus NX200t. I really like the newer technology that the vehicle has to offer and it drives very smooth as compared to a sports sedan. We were approached by a very nice lady that took care of us from the test drive all the way up until we drove off the lot. She made sure after the purchase that we were happy and that she'd be willing to answer any questions if we had any. She had the persona that she'd been in the business for years when it was actually her first sale. We definitely see that she'll be successful at that dealership for years to come. More

Outstanding! We have been Lexus owners since 2001. We made the decision to trade in our 2008 ES 350 for a 2015 RX 350 after using one as a loaner car for the week We have been Lexus owners since 2001. We made the decision to trade in our 2008 ES 350 for a 2015 RX 350 after using one as a loaner car for the weekend. Within a week, we were called and informed a pre-owned vehicle in our color choice with very low mileage was available for purchase. That is the fastest my husband has ever purchased a car and the smoothest deal we have ever made. Everyone we encountered was extremely helpful, professional, and sincerely warm and welcoming. John Hoff was our sales associate. From start to finish, he was outstanding and answered every question we had and took care of every concern. A special thank you goes to Darryl Fort for keeping us in mind and contacting us when the vehicle was available for purchase. More

The best !!! Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex-military so attention to detail is very important to me. Everything was dust free and spotless. If your business establishment is clean and professional looking then I know that your customer service and cars are top notch. A+++ for the Lexus brand and A++++ on the professionalism Lexus Charleston provide their customers. More

Professional, organized, and easy. Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a pleasure. More

Recent Lease - NX200T Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my ne Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my new car the very next day. More

Excellent Dealer Experience x 2 This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C con This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C convertible with the help of Richie Hughes. After having excellent results we went back for a 2016 RX350. Still keeping the Convertible. Richie is now a Sales Manager so he put us with Tanju Tercanli (TJ). Richie knows I'm a retired engineer so he put me with the perfect sales guy, TJ was truly an expert on the technical details and fine points of the vehicle! Between TJ's technical expertise and Richie's financial expertise we drove away in a beautiful new 2016 Lexus RX350 with all the latest technology. I have found all the people at Lexus of Charleston to be both friendly and professional. I would certainly recommend the dealership and will be a return customer in the future. More

Happy with my Lexus I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arri I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arrived and we appreciated her professionalism! More

Thank you Hendrick Lexus Charleston! Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking f Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking for the right vehicle - and once we decided to purchase our 2012 Lexus 450h, the entire Lexus team made it enjoyable from start to finish. We wouldn't hesitate to recommend this dealership or John for any and all future Lexus buyers! More

Horrible My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every lev My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every level until this past January when after complaining nationally and to the General Manager they finally had the part in inventory that would fit my car. Now the radio does not work. It just stopped, shows no power going to this area of the dash. No lighter, CD player, radio, no lights in that area. I was told I had an after market radio...NOT TRUE. Original radio that came with the car bought from the dealership. After Service guy suggested I take it to Best Buy or some other electronics play I demanded to see the Service Manager. She state she had been told incorrect information and would have them look at it. Now they want $960 to replace the radio. They see no connection between the two. Have driven and owned cars for over 40 years and have never had a radio to just QUIT. It works one day but not the next. This is not my first issue with this service department. Very condescending. They have lied for a year so why would they start telling the truth now. More

Scheduled servicing of 2004 RX330 Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence in him. He is the "go to" person for keeping my car in great shape and me happy. More