Hendrick Lexus Charleston

Great experience! Wilbur Wiggins Wilbur Wiggins- Provided excellent customer service to me and my husband in the purchase of our new vehicle. He was patient, pleasant, and attentive t Wilbur Wiggins- Provided excellent customer service to me and my husband in the purchase of our new vehicle. He was patient, pleasant, and attentive to our needs! More

Wilbur Wiggins Awesome Salesman!! My husband and I had no intentions of purchasing a vehicle when we stopped by the Lexus dealership on Friday, February 28, we only stopped by to look My husband and I had no intentions of purchasing a vehicle when we stopped by the Lexus dealership on Friday, February 28, we only stopped by to look at a vehicle that my husband saw on the Lexus website. My husband was greeted by Wilbur Wiggins, the most amazing salesman that we have ever encountered. Most of the salesman that we meet are very aggressive, pushy and they don't give you the room to even look at the vehicle without them following you around everywhere, which is very annoying. We can truly say that Ms. Wilbur Wiggins is that exception to the rule, he did not pressure us in any way and he treated us like family. It is so refreshing to be in the company of a salesman that is professional, friendly and very knowledgeable in his craft. We can truly say that Wilbur took care of ALL of our needs and always with a smile and in that professional Lexus way. Needless to say; we purchased a LS 460 the next day and it is amazing. We would recommend anyone that is looking for a vehicle to ask for the awesome Mr. Wilbur Wiggins. We are really going to enjoy being part of the Lexus family. Now my husband can really start enjoying his retirement!! The Changs More

Wilbur Wiggins was the bomb diggety! Mr. Wiggins made my husband and I feel right at home. Buying a car is a long process and he made us so comfortable in his office. He was a champion on Mr. Wiggins made my husband and I feel right at home. Buying a car is a long process and he made us so comfortable in his office. He was a champion on getting us the best deal at the best price possible. He was so very professional and knowledgeable about the cars he was selling and he made sure everything was perfect when we were ready to drive it off the lot. I will recommend him to all my friends because I know that they will have a wonderful experience like we did. :) More

John was fantastic! He sold me an experience not simply a car! No pressure, informative experience. Very professional and friendly! Highly recommend John! I love my car! car! No pressure, informative experience. Very professional and friendly! Highly recommend John! I love my car! More

Abusive Practices Abusive practices! I received a letter from Lexus telling me that there is a update-recalled software for my GPS system. I must do the update prior Abusive practices! I received a letter from Lexus telling me that there is a update-recalled software for my GPS system. I must do the update prior to 01Dec2019. I contacted my local dealership (Hendrick Charleston and made appt. for this morning. After two hours in the shop, they called me to tell that they cannot upload the software unless I replace my battery ($250) My car is in perfect condition, no battery issues. They claimed the battery needs to be at 550 units of something and mine is only 270. I requested they used one of their batteries to upload the software and then put mine back. No, they cannot do that... This sounds so much like a trick! It is shameful! There is nothing else wrong with my Lexus, they were not going to make a profit on me, today until they came up with this very shrewd idea... :-( :-( I am writing to their headquarters about this. I will update review after that... More

Purchase L/C 2016 RX350 Just picked L/C 2016 RX 350, great car. My salesman Wilbur Wiggins was great, easy transaction, great service. Highly recommend salesman and dealer. W Just picked L/C 2016 RX 350, great car. My salesman Wilbur Wiggins was great, easy transaction, great service. Highly recommend salesman and dealer. Will shop there again. More

Amazing customer service John, Anthony, and Joseph were a huge help!! I found the perfect car on the lot and they were more than helpful to get me into my dream car! I highly John, Anthony, and Joseph were a huge help!! I found the perfect car on the lot and they were more than helpful to get me into my dream car! I highly recommend them and will send everyone I know to see them!! More

Customer Service My wife and I recently had both of our Lexus serviced. They were “major” services and the quality of the work and their customer service was outstandi My wife and I recently had both of our Lexus serviced. They were “major” services and the quality of the work and their customer service was outstanding. We highly recommend Steven Storey in the service department. Fantastic, knowledgeable guy. Nick Thomas Missy Johnson More

Friendly staff I appreciate the service at Hendrick Lexus in making appointments and sending text/email reminders. Upon arrival, the staff greeted us and straight a I appreciate the service at Hendrick Lexus in making appointments and sending text/email reminders. Upon arrival, the staff greeted us and straight away got our paperwork completed to get the service loaner and confirm expectations of when the car would be ready. More