Hendrick Lexus Charleston

Jared young always takes the best care of me in service. He is very very knowledgeable and very personable. He always listens and answers questions!!! He is very very knowledgeable and very personable. He always listens and answers questions!!! More

Great experience. All services went as promised including a very nice "loaner" car. Process was very professional, easy, and timely. Wait area was clean and useful. All services went as promised including a very nice "loaner" car. Process was very professional, easy, and timely. Wait area was clean and useful. Such effort was greatly appreciated. More

OUTSTANDING I BEEN DEALER WITH THIS DEALERSHIP AND WOULD NOT GO ANYWHERE ELSE.. THE CAR WASH CLEAN THEY INSTALLED THE RECALLED PUMP. THE TIME THEY SAID WOULD IT I BEEN DEALER WITH THIS DEALERSHIP AND WOULD NOT GO ANYWHERE ELSE.. THE CAR WASH CLEAN THEY INSTALLED THE RECALLED PUMP. THE TIME THEY SAID WOULD IT WOULD TAKE WAS RIGHT ON. JARED MAKER YOU FEEL IMPORTANT, i LIKE WORKING WITH HIM. More

I was yin for my 60,000 mile service with Jared Young. Pulled in for my service and was immediately greeted. The service was done in a timely manner. The loaner was clean and full of gas. At the end, Ja Pulled in for my service and was immediately greeted. The service was done in a timely manner. The loaner was clean and full of gas. At the end, Jared reviewed everything that was completed for this 60k maintenance. We also developed a plan for getting some cosmetic work to be done later. Jared was very helpful. The courtesy wash is always appreciated. More

Outstanding, Exceptional and Courteous Hendrick Lexus Charleston is a superior dealership. Staff is attentive to all your needs and far exceed your expectations. You truly feel yours conc Hendrick Lexus Charleston is a superior dealership. Staff is attentive to all your needs and far exceed your expectations. You truly feel yours concerns are important to them and they avail their time to answer ALL questions. The professionalism and superb service will surpass your realistic outcome! More

Happy with the understanding and prompt response to our need Eric was very helpful and deserves credit for outstanding customer service. We needed a new battery. With the danger of the virus we were concerned a Eric was very helpful and deserves credit for outstanding customer service. We needed a new battery. With the danger of the virus we were concerned and wanted to get out of there ASAP. We understand that all business are laboring under difficult conditions so we tried to be patient. however, after one hour and fifteen minutes I asked about our car. When we learned that it was still waiting in the lot, we raised our concern, citing our desire to leave due to our worries about prolonging exposure (we stay very close to home these days). Eric immediately stepped into the situation, with understanding and patience, got us a loaner and we were able to leave. I like this Lexus dealership. I trust them and will buy another car from them soon. And here is something they should know... they can tell me if they're too busy and I would understand. I could have waited another day, I would not be upset. I fully understand the pressures and financial situation businesses face. And I fully understand having to have the cash to pay employees. It's OK with me if they have to say no. And I think a testament to this dealership is the way Eric performed his duties. He is a real asset. his simple gesture, realizing our concern for lingering any longer, was thoughtful and highly professional. Thank you again, Eric! More