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Hendrick Lexus Charleston

Charleston, SC

4.9
1,717 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,717 reviews

December 07, 2020

THIS IS THE DUMBEST THING YOU COULD REQUIRE. IF I DO NOT WANT TO WRITE ANYTHING i SHOULD NOT HAVE TOO. TERRIBLE REQUIREMENT .. DOES ANYONE READ THESE MESSAGES. NEXT TIME I WILL GIVE A MINUS RATING More

by grumbling customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Jur
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Hello, my name is Cali Young, the Reputation Manager for Hendrick Charleston. I handle answering ALL of our online reviews to ensure our guests are 100% satisfied. It is a HUGE part of the Hendrick and Lexus cultures to take care of our customers to the best of our ability. We truly do care about you and all of our customer's reviews. It is a great way for us to learn and improve. After all, online reputation is extremely important to people shopping online for any product. If you have any questions or if there is anything else I can help you with please feel free to reach out to me at any time. My number is 843-852-4672. Thank you and have a great day.

Dec 17, 2020 -

grumbling customer responded

Cali Young This is just a canned response. You did not even read my comments. Grumpier if possible.

December 07, 2020

Great experience! Couldn’t hope for better service. Jared is wonderful. We will be back for future service. I’ve never had such great visit to the service department. More

by sme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Sme, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We can't wait to see you again, have a great day.

December 07, 2020

Great experience overall. Nick Judkins was a real pro. Service was completed thoroughly and in a timely manner. Recalls were addressed and routine service addressed More

by KHD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick judkins
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Khd, thanks for your praise and kind comments about our teammate Nick! We're glad to hear he delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 06, 2020

came in for a scheduled service appointment was overlooked when we first drove in but finally a service rep. came over and checked us in ,then Jared Young stepped in , made us feel welcome and at h More

by C Ravenel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 08, 2020 -

Hendrick Lexus Charleston responded

C Ravenel, thanks for your praise and kind comments about our teammate Jared! We're glad to hear he delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 05, 2020

I've bought several cars from Mr. Rhett, and each time has been a great experience! I just want to say thank you again for being so helpful and knowledgeable. I wish you and everyone at Lexus of Charlesto More

by Lacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Rhett
Dec 08, 2020 -

Hendrick Lexus Charleston responded

Lacey, we're so glad that Raymond was able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2020

I came in for a routine service and I worked with Jared. He was personable and professional. I would highly recommend Hendrick Lexus and I would refer people to Jared any day!! More

by adamsmithpt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 08, 2020 -

Hendrick Lexus Charleston responded

Adamsmithpt, thank you for sharing your positive experience with Jared. If you have any further questions, please don't hesitate to reach out!

December 05, 2020

Jared took awesome care of me. Looking forward to working with him again. Service was great but did scratch my car. They buffed it up some but may need further work. Jared assured me he would make it right. More

by d90drvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 08, 2020 -

Hendrick Lexus Charleston responded

D90drvr, we are very happy we could provide you with a positive experience! We're glad to hear Jared delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 05, 2020

Wilber Wiggins was an awesome salesperson! He was kind, patient, attentive to details, and an amazing personality that allowed you to feel special. He made certain we were informed of options and had done More

by tyhoots
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilber Wiggins , Zephyr Chmura
Dec 08, 2020 -

Hendrick Lexus Charleston responded

Tyhoots, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!

December 05, 2020

I cannot say enough about how amazing we were treated by Wilber Wiggins and Lexus of Charleston. Great service while we shopped then made our purchase. Love my RC 350 F More

by Lolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilber !!!, david wagoner
Dec 08, 2020 -

Hendrick Lexus Charleston responded

Thank you again for taking the time to let us know how Wilbur did. We hope you have a great day!

December 04, 2020

This was my third purchase with Raymond. He's professional and a real pleasure to work with! I look forward to working with him again! More

by Darryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Rhett
Dec 05, 2020 -

Hendrick Lexus Charleston responded

Darryl, thank you for sharing your positive experience about Raymond! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

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