Hendrick Lexus Charleston

Thanks to Mr. Wilbur Wiggins my husband is happy with the recent purchase of a new car. We had looked at Hendrick Lexus about a month ago and after not finding anything elsewhere, we reached back out to Mr. recent purchase of a new car. We had looked at Hendrick Lexus about a month ago and after not finding anything elsewhere, we reached back out to Mr. Wiggins. He listened to my husband's wish list and immediately had several cars for us to check out. My husband looked one day and had me go back the next day to confer. Mr. Wiggins has a great personality, is very welcoming, friendly, hospitable, and professional while showing cars and negotiating a deal. I've never had a nicer experience purchasing a car. It takes a while to tie up all the details but Mr. Wiggins made it go by faster by keeping us informed and updated as we went through the process. He was extremely thorough, even introducing us to the service department, and making sure we were familiar with our new car. Ask for Wilbur Wiggins at Hendrick Lexus! More

5-star experience in every way. Andrew Jur is a great service representative. He kept me informed every step of the way. Extremely satisfied! Lexus customer service is the best! service representative. He kept me informed every step of the way. Extremely satisfied! Lexus customer service is the best! More

Thank you, Andrew. I needed my car by 3 to make an appointment. He called me at 12:30 to let me know my car was ready. Lexus, great service as always. appointment. He called me at 12:30 to let me know my car was ready. Lexus, great service as always. More

Nick Judkins has been there for me when I have had my Lexus serviced. He was great about helping with my questions and kept in touch with me while I waited. Thank you Nick, you help make my experience Lexus serviced. He was great about helping with my questions and kept in touch with me while I waited. Thank you Nick, you help make my experience a great one. See you next time. More

I wish to thank Tamara T my service advisor for keeping my car safe and road worthy. I also thank parts manager George M. Thanks my car safe and road worthy. I also thank parts manager George M. Thanks More

I rarely write reviews but I would be remiss if I didn't write about my experience last week. I actually felt like my family was taking care of me and get this...my granddaughter as well. Even my fellow L write about my experience last week. I actually felt like my family was taking care of me and get this...my granddaughter as well. Even my fellow Lexustonians (a made up name for fellow Lexus owners)😀were very appeasing. What a family oriented environment. When you are paying a thousand or more dollars on a well needed service, it was a pleasure for me to pay for such extraordinary customer service from each employee that I came in contact with. First let me start with the lady at the front desk. What a gem! Her infectious joyful personality, not only welcomed me ,but my 5 year old grand daughter as well. She(Kathy) immediately gained such a pleasant rapport that my granddaughter has asked me several times when are we going back? Also one of your employees observed my granddaughter reading her Dick and Jane book and started sharing his memories of the characters in the book. I smiled soo much as they talked about Spot, Puff, Dick and Jane. She had the biggest smile on her face conversing with him. He even shared a story with her about 3 jars. She sat and listened so intensely like he was Santa Claus. Her eyes wide open and her smile was ear to ear. Wilbur was also instrumental in making my our visit pleasant. His southern charm and professionalism is something that should be shared when training your employees. It really makes a difference to have such warm, caring and professional people at Lexus I want to take time to recognize everyone that greeted and assisted us. The person in the parts department, the mechanics' and Tamara my service associate. Way to go Lexus! You not only have my business but my granddaughters business as well. Generations will look forward to doing business with family. Thank you Lexus of Charleston. Please give my accolades to all who I came in contact with during this service visit because they are the fuel that makes Lexus run!!! I am a DIE HARD LEXUSTONIAN!!!! More

Mr. Wilbur Wiggins, thank you so much for everything. Your professional in-service that you gave my husband and I about Lexus and their Luxury Cars were outstanding and inspiring. The remarkable custom Your professional in-service that you gave my husband and I about Lexus and their Luxury Cars were outstanding and inspiring. The remarkable customer services that we received in your presence left a genuine lasting impression and for that we say thank you. Your colleagues were supportive. We were pleased about the entire process and glad to be a part of the Lexus family. More

Mr. Wilbur Wiggins and the vehicle we purchased were AMAZING. My wife and I were very impressed with Mr. Wiggins. His can-do attitude, professionalism, and his exceptional customer services made our jo AMAZING. My wife and I were very impressed with Mr. Wiggins. His can-do attitude, professionalism, and his exceptional customer services made our journey seamless and rewarding. Mr. Wiggins was very knowledgeable about the vehicle, service depts, and becoming a Lexus family for life. Again Mr. Wiggins, thank you for all that you do and ensuring my family that we were appreciated and respected from the very first day we entered the dealership. More

For the past 2 years Jared Young has been the service For the past 2 years Jared Young has been the service manager for my Lexus 350 ES. I was there with my car on Oct. 23 for routine maintenance. For the past 2 years Jared Young has been the service manager for my Lexus 350 ES. I was there with my car on Oct. 23 for routine maintenance. Jared explained all services that were needed at this time and answered my questions. I feel very confident that I am in good hands at Hendricks Lexus. Thanks, Jared Bonnie More

From the moment I arrived, Jared Young was making my experience enjoyable and productive as possible. He took care of small issues and explained all of the procedures . I could not have been more plea experience enjoyable and productive as possible. He took care of small issues and explained all of the procedures . I could not have been more pleased! More