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Hendrick Lexus Charleston

Charleston, SC

4.9
1,686 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,686 reviews

December 11, 2020

Never a bad experience when having service. Bill Ferguson always does an excellent job. Keeps me informed, explains service, car is cleaned every time. Excellent More

by latenitedj55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Latenitedj55, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 11, 2020

Friendly and professional! Jared Young is very knowledgeable and reinsuring. He did a great job ! Everyone at the dealership seems to be upbeat and willing to help ! More

by Eveyandjohn
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Eveyandjohn, we're so glad that Jared was able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2020

My service on my 2016 Lexus RX 350 was amazing. Jared Young, my service advisor, is the best and very professional. Always a great experience. More

by palmettodee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Palmettodee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We can't wait to see you again, have a great day.

December 10, 2020

I took my lexus to Hendrick Lexus in Charleston for service. Friendly staff. Bill Ferguson was very friendly, supportive, and professional. I was very pleased with my visit. More

by rwalton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Hello Rwalton, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 09, 2020

Very pleased with the knowledge and high service standards at Lexus of Charleston. Jared Young my service reprehensive delivered top notch service with a smile. More

by michael.silverman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Michael.silverman, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!

December 09, 2020

Great experience purchasing my new to me car. Friendly staff who went above and beyond. Michael was very friendly and helpful through the whole process. More

by adriaschroff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Graber
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Hi Adriaschroff, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2020

Nick Judkins was new rep ... very kind. Service was great as always! I was informed the internal motor that works the hatch is no longer working. It would cost $900 to repair. Too much. We will just More

by vcorbitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick judkins
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Vcorbitt, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! Thank you, and have a fantastic day!

December 08, 2020

Raymond Rhett II, Zephyr Chmura and Teresa Roger's was very professional, efficient and great customer service. They made my experience of buying my first Lexus wonderful. I was treated with so much respe More

by Ladyloveshi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Rogers, Raymond Rhett, Zephyr Chmura
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Ladyloveshi, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with our teammates! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 08, 2020

I recently went to Lexus of Charleston to get my Lexus serviced. Nick Judkins was my service consultant. Nick has excellent customer service experience and provided me with the best customer service I've More

by REGI012001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick judkins
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Hi Regi012001, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

December 07, 2020

THIS IS THE DUMBEST THING YOU COULD REQUIRE. IF I DO NOT WANT TO WRITE ANYTHING i SHOULD NOT HAVE TOO. TERRIBLE REQUIREMENT .. DOES ANYONE READ THESE MESSAGES. NEXT TIME I WILL GIVE A MINUS RATING More

by grumbling customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Jur
Dec 16, 2020 -

Hendrick Lexus Charleston responded

Hello, my name is Cali Young, the Reputation Manager for Hendrick Charleston. I handle answering ALL of our online reviews to ensure our guests are 100% satisfied. It is a HUGE part of the Hendrick and Lexus cultures to take care of our customers to the best of our ability. We truly do care about you and all of our customer's reviews. It is a great way for us to learn and improve. After all, online reputation is extremely important to people shopping online for any product. If you have any questions or if there is anything else I can help you with please feel free to reach out to me at any time. My number is 843-852-4672. Thank you and have a great day.

Dec 17, 2020 -

grumbling customer responded

Cali Young This is just a canned response. You did not even read my comments. Grumpier if possible.

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