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Hendrick Lexus Charleston

Charleston, SC

4.9
1,686 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,686 reviews

December 24, 2020

Nick Judkins Is awesome at what he does. I had an oil change so Nick looked me up and verified my car needed service pointed me in the waiting room shortly after within 40 minutes he called me and explai More

by Joshm610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick judkins
Dec 26, 2020 -

Hendrick Lexus Charleston responded

Hi Joshm610, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 23, 2020

Jared delivered as promised, On time. No added service charges. Car was disinfected. Escorted me to my car when service was finished. Will work with Jared in the future. More

by harvey843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 26, 2020 -

Hendrick Lexus Charleston responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 26, 2020 -

harvey843 responded

All of a sudden the rearview mirrors won't close when I lock the car.

December 23, 2020

Jared Young, and the incredible team he works with, always go above and beyond with great customer service, attention to detail and excellent quality work! More

by D3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 26, 2020 -

Hendrick Lexus Charleston responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

December 22, 2020

Andrew Jur went above and beyond as did the master technician who spent a lot of time explaining the car mechanics. He was gracious enough to ride in the car so the me and explain a lot of things. T More

by Brdalm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Master Technician, Andrew Jur
Dec 24, 2020 -

Hendrick Lexus Charleston responded

Hi Brdalm, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

December 21, 2020

Jared Young in service was very professional and helpful. He welcomed my questions, addressed my concerns and gladly explained in detail the work performed on my car. This was my first service visit after More

by MCHBAKER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Rhett, david wagoner, Jared Young
Dec 22, 2020 -

Hendrick Lexus Charleston responded

Mchbaker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We're happy you found our staff to be so supportive during your experience. Thank you, and have a fantastic day!

December 20, 2020

Excellent service and very professional. Nick Judkins took time to explain all the diagnostic test the service department had done and the results. We are grateful Lexis of Charleston has such a compete More

by D. Coley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Welsh, Bill Lee, nick judkins
Dec 21, 2020 -

Hendrick Lexus Charleston responded

D. Coley, thanks for your praise and kind comments about our teammate Nick. We look forward to your next visit! Take care!

December 20, 2020

Sumter DeBrux at Hendrick Lexus made my car buying experience simple and such a pleasure! Matt assisted with setting up the technology features on my car and made it a fast seamless experience. Thank More

by CMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in Technology , Sumter Debrux, Tamara Tobin, nick judkins
Dec 21, 2020 -

Hendrick Lexus Charleston responded

We appreciate your positive review about your recent experience with Sumter. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2020

Mr. Nick Judkins was very professional and helpful. I appreciate the explanation he gave me on my car's issues and necessary repairs. He is knowledgeable about my car and able to provide me with the answ More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nick judkins
Dec 21, 2020 -

Hendrick Lexus Charleston responded

Amy, we are so happy to read such a great review about Hendrick Lexus Charleston! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 18, 2020

Always a great experience. Jared Young is our service manager, he explained everything in detail. Also got me out in a curtesy car quickly. Also called to inform me of progress. More

by Travis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Young
Dec 21, 2020 -

Hendrick Lexus Charleston responded

Travis, we are so happy to read such a great review about Hendrick Lexus Charleston! Thank you, and have a fantastic day!

December 17, 2020

Jared Young and his assistant Chris did a great job for us today. We appreciate having a loaner vehicle provided while our vehicle was being serviced. More

by Sam C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Welsh, Jared Young
Dec 21, 2020 -

Hendrick Lexus Charleston responded

Sam C, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

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