Hendrick Lexus Charleston

This was my first service visit since I bought my Lexus. Alex handle all the service needs and kept me informed he also arranged to have a tire found to need repair fixed. Overall the entire experience was Alex handle all the service needs and kept me informed he also arranged to have a tire found to need repair fixed. Overall the entire experience was above my expectation. More

The service department did a great job. I appreciated Alex Bousquet's communication style and attention to detail. I would rate him 5 star. I also liked receiving the video from the technic I appreciated Alex Bousquet's communication style and attention to detail. I would rate him 5 star. I also liked receiving the video from the technician. Overall a great service department. More

Service dept was excellent. Great communication while we waited. Alex Bousquet was especially helpful. Thanks Great communication while we waited. Alex Bousquet was especially helpful. Thanks More

It was my first time at the Service Dept and it was a fairly pleasant experience. fairly pleasant experience. More

The Service writer,Alex, was very helpful and did everything he could do make an unpleasant experience with rodent damage to the wires of our IS 350 F Sport. He worked with the insurance appraiser v everything he could do make an unpleasant experience with rodent damage to the wires of our IS 350 F Sport. He worked with the insurance appraiser very late in his day on order to get needed parts overnight. He made sure we got a loaner vehicle and also arranged to have our car brought back to our home. Alex is an asset to Hendrick Lexus. More

The service department did a great job. I appreciated Alex Bousquet's communication style and attention to detail. I would rate him 5 star. I also liked receiving the video from the technic I appreciated Alex Bousquet's communication style and attention to detail. I would rate him 5 star. I also liked receiving the video from the technician. Overall a great service department. More

Alex Bousquet was a wonderful service technician for my visit this past Saturday. I'd barely stepped out of my vehicle before Alex was introducing himself and asking how he could help me. He kept me thorou visit this past Saturday. I'd barely stepped out of my vehicle before Alex was introducing himself and asking how he could help me. He kept me thoroughly informed during the entire service, and specifically sought permission for a few nominal options that weren't part of the standard 65K mile service. This dealership has the best service department I've ever dealt with, and Alex Bousquet in another of their outstanding service reps. More

Alex was great to work with and I will definitely be bringing my car back to get serviced again! Jed Dickens bringing my car back to get serviced again! Jed Dickens More

The service department was efficient and courteous, with reasonable wait times and clear communication throughout. reasonable wait times and clear communication throughout. More

Alex is very approachable, knowledgeable and fast! I especially appreciate his patience. I think he deserves a big fat raise‼️ I especially appreciate his patience. I think he deserves a big fat raise‼️ More