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Hendrick Lexus Charleston
Charleston, SC
1,745 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 21, 2024
On Thursday I received a mail notice of a recall. On Friday morning I called Hendrick Lexus and asked if the work could be done no later than Saturday as my wife and I were leaving on Monday for the On Friday morning I called Hendrick Lexus and asked if the work could be done no later than Saturday as my wife and I were leaving on Monday for the holiday. I was told to drop off the car at 1:20 on Friday and leave it to be done by Saturday. When I got to the dealership at the prescribed time I was directed to Alex Bousquet who I had never met before. Alex is very personable, knowledgeable, and thorough. He told me that if I could stay and wait he would have the work done and the car cleaned in about an hour. He was true to his word and, as a result, my wife and I will feel a lot more comfortable about driving to our daughter's for the holiday. More
by eric
Employees Worked With
alex levy
December 19, 2024
Bill Ferguson is the mail reason I use Hendrick Lexus. All of the staff there are wonderful, but I have worked with Bill for over 20 years and he is just the BEST!! I have never been disappointed with the All of the staff there are wonderful, but I have worked with Bill for over 20 years and he is just the BEST!! I have never been disappointed with the quality of work or the attention to detail in making sure my car is properly maintained, Excellent peace of mind traveling! More
by Jim
Employees Worked With
Darryl Fort, Tamara Tobin, Bill Ferguson, Kathy Harmon
December 19, 2024
Bill Ferguson is definitely 5 Star! Also his team is of the same quality! This was an exceptional visit! Thank you so much. Joyce Gardner Also his team is of the same quality! This was an exceptional visit! Thank you so much. Joyce Gardner More
by joycegardner
Employees Worked With
Bill Ferguson
December 19, 2024
Thank you Alex Bousquet for taking care of me this week, thank you for being knowledgeable, courteous and professional. Bill Ferguson normally takes care of me but he wasn’t there on my visit. He also is a thank you for being knowledgeable, courteous and professional. Bill Ferguson normally takes care of me but he wasn’t there on my visit. He also is always knowledgeable, professional and courteous, Thank you both for taking care of me. More
by shelia
Employees Worked With
Alex Bousquet 5 stars, Bill Ferguson, Ross Adamek
December 19, 2024
Thanks to Alex Bousquet for the outstanding professional service--the quality of service he provides is one of the reasons we continue to choose a new Lexus each time our lease expires. We moved to the Cha service--the quality of service he provides is one of the reasons we continue to choose a new Lexus each time our lease expires. We moved to the Charleston area in 2012 and I believe my husband and I have selected a total of 7 Hendricks vehicles during this time. The service reps are the face of the dealership, and they have always exceeded our expectations which are high! Bravo!! More
by jrush25
Employees Worked With
Bousquet, Alex
December 18, 2024
Service at this dealership is always top notch. Especially with Bill Ferguson as my advisor.Bill keeps me informed regarding time expectancy and repairs needed or not needed. I'll always ask for Bi Especially with Bill Ferguson as my advisor.Bill keeps me informed regarding time expectancy and repairs needed or not needed. I'll always ask for Bill. More
by latenitedj55
Employees Worked With
Bill Ferguson
December 18, 2024
Bill Ferguson has provided the most professional positive service for all of our 3 Lexus !! We would not consider another Service Writer for our vehicles. Thorough. Knowledgeable. Professional. Customer ori service for all of our 3 Lexus !! We would not consider another Service Writer for our vehicles. Thorough. Knowledgeable. Professional. Customer oriented. Caring. We know our Lexus are in good hands with Bill. Thank You for the opportunity to speak for his valuable service. George & Mary Fraggos More
by Margeo895
Employees Worked With
Sumter Debrux, Bill Ferguson
