Hendrick Kia of Concord

Quick and painless Frankie had me in and out of the dealership faster than I could have imagined. For a first time car buyer the process was quick and simple. Frankie Frankie had me in and out of the dealership faster than I could have imagined. For a first time car buyer the process was quick and simple. Frankie answered every question he could and found the answers to the ones he couldn't. More

Great salesman I began looking for a vehicle for my daughter to take to college when I met Frankie Foy. Frankie helped me locate a car in the price range I was look I began looking for a vehicle for my daughter to take to college when I met Frankie Foy. Frankie helped me locate a car in the price range I was looking for only to find out it was sold. Frankie then found me a 2007 Toyota Camry Hybrid that I ended up buying for my daughter. There were a couple of hiccups throughout the process that were no fault of Frankie's but he handled them like a champ. I would recommend Frankie to anyone looking for a new or used car. More

Great Experience Alan was awesome to work with! He made it easy with no pressure. He listened to what we wanted and helped us get exactly that. He never made us feel r Alan was awesome to work with! He made it easy with no pressure. He listened to what we wanted and helped us get exactly that. He never made us feel rushed or that we couldn’t be honest with what we needed. It felt like he was an advocate for us which was a very nice change:)! We will be back More

Alan is THE man to see! After looking at another lot next door and being very disappointed in the professionalism at that dealership, we left and decided to go to Kia. I purc After looking at another lot next door and being very disappointed in the professionalism at that dealership, we left and decided to go to Kia. I purchased a used vehicle off the Kia lot about two years ago and I absolutely love it so I figured it was worth a look around again. Within 3 minutes of pulling onto the lot, we were met by a very nice gentleman named Alan Hansen. We explained our situation and needs to him. He immediately asked us to park the van because he could help us and he would be RIGHT back. We pulled into the parking space and he was already back, and prepared with his paperwork, before we even got all the way out! This was so nice because it was pushing 100 degrees outside and he was trying his best to get us to all the vehicles that fit our needs before we got hot and ready to stop looking. He was SO honest with every vehicle he showed us. That truly stood out a lot to us. He was very knowledgeable, personable and proactive. He made sure he was fulfilling our wants and needs with every vehicle we viewed on the lot. He did not attempt to sway us into other directions and he did not push us any further than we could handle money-wise. He made sure to break the prices down and estimate add ons so that we knew we were in good hands with our budget and he was not hiding anything. He was quick, but gave all important information on each vehicle and did not rush us in the least. We went through everything on the Kia lot and didn't find THE one. Alan didn't give up though. Determination set in. He asked us to come inside and look at a few more. We followed him inside and he hopped on the computer. After an hour of searching, he found the truck. We were skeptical but he RAN to the lot next door that we had a tough time with, and he was back in 5 minutes with a beautiful black truck we thought we would never own. He asked us to hop inside, knowing we were going to love it. He was absolutely right. We bought it on the spot. He got the price right, the vehicle right, and his personality was wonderful. We are SO in love with the new truck and we are so grateful we came across Alan. THANK YOU ALAN!!!! We appreciate you and we will refer you to EVERYONE! Keep on keepin' on! You're awesome!!- Jenn & Mike More

Awesome service! James worked with our 18-year-old daughter to buy her first car like she was a 40-year-old buying a Ferrari. He treated her with respect and helped James worked with our 18-year-old daughter to buy her first car like she was a 40-year-old buying a Ferrari. He treated her with respect and helped her like he would any other customer. Many sales people would have and HAVE ignored or belittled her. He got her sale when others did not and she is very happy and so are we! He sold her ( and her parents) A 2013 Chevy equinox! One happy girl! I cannot remember the finance person's name but he treated her just as well! Thank you very much! More

AMAZING! I’ve never experienced such GREAT customer service! I walked in so undecided and walked extremely happy! Everyone took care of me! Thanks to my KIA te I’ve never experienced such GREAT customer service! I walked in so undecided and walked extremely happy! Everyone took care of me! Thanks to my KIA team exspecially Shane Watson gonna miss harassing you Shane but thanks a million! More

I TRUST them Alan didn’t pressure me into my car, I had full control over my purchase. Even after thinking on it a week I still back!! Wouldn’t go anywhere else an Alan didn’t pressure me into my car, I had full control over my purchase. Even after thinking on it a week I still back!! Wouldn’t go anywhere else and will be coming back for my next car! More

Trading in lease and new lease I purchased a lease from them three years ago. Went to trade the lease in for a new lease. Everything was great until we getting ready to set down to I purchased a lease from them three years ago. Went to trade the lease in for a new lease. Everything was great until we getting ready to set down to sign all the paperwork and waiting for the new car to be detailed. They tried to ground my existing lease instead of treating as a trade like I told them from the beginning. If the lease was grounded like they were written the deal up as I would have received a bill from Kia for several thousands of dollars. They lied to me when I purchased the car and lieing when I went to purchase again from them. Also was asked to be loyal so I serviced the car with Hendrick Kia the entire time. Apparently, Hendrick does not report services to your car so it does not show on Carfax. But they will bring up your carfax report when you trade in a car. As of now, I wish I did not have this relationship with Hendrick Kia Concord. Use of shady tactics to take advantage of a customer trust. Had to set around for hours wasting my time. More

Great Service!!! Frank was very helpful and friendly! I came into the dealership looking for a used car and I left with a brand new car! I am going to tell everyone to Frank was very helpful and friendly! I came into the dealership looking for a used car and I left with a brand new car! I am going to tell everyone to get their car at Hendrick Kia of Concord. More

Great Service! We worked with James Lawrence in finding a new Kia vehicle and he made the entire process quick and easy. James is a true professional. We worked with James Lawrence in finding a new Kia vehicle and he made the entire process quick and easy. James is a true professional. More