Hendrick Honda

Disorganized and Chaotic Service Experience My experience with Hendrick Honda has been frustrating, to say the least. The service department is chaotic and disorganized. I had trouble getting call experience with Hendrick Honda has been frustrating, to say the least. The service department is chaotic and disorganized. I had trouble getting calls returned, and the staff often seemed unsure about the status of my vehicle. I also had questions regarding my refinance and a payment that had been incorrectly posted. Jim L. was out of the office on Monday and Tuesday, but this wasn’t communicated to the staff or those leaving messages for him, leaving my calls unanswered. Malachi, while understandably busy, also failed to return my call. My vehicle went in for certification, and I had a scheduled appointment the following Monday to address an issue with the tire. I tried to get the tire looked at during the certification process, but despite my efforts, it wasn’t done. Finally, on Wednesday, 09/18, I received a call from Jim informing me that I would need to pay for a new tire and alignment. This was extremely frustrating, as the tire issue had been overlooked during several service appointments and multiple air fill-ups. It was only after my car was certified—and after I refused to pay for additional services related to the tire—that the issue was finally addressed. My CRV has less than 30,000 miles, and at this point, I feel it would’ve been better to go directly through the tire company’s warranty or through Discount Tire. Jennifer Gagnon was my service advisor, but overall, the communication and service process were disappointing. More

EXCELLENT experience here at Hendrick Honda. Austin has been really great in explain the maintenance schedule and helping judge the priority of the service. Overall great satisfaction. Austin has been really great in explain the maintenance schedule and helping judge the priority of the service. Overall great satisfaction. More

Our experience with Hendrick Honda was professional, time efficient, and customer oriented. Sales and Finance staff were professional, friendly, and low pressure. efficient, and customer oriented. Sales and Finance staff were professional, friendly, and low pressure. More

Appointments are readily available, service personnel greet customers, listen to concerns, and keep customers informed of progress. Waiting area is clean and comfortable. greet customers, listen to concerns, and keep customers informed of progress. Waiting area is clean and comfortable. More

It’s a pleasure to drive my new 2024 Honda Civic Sport. My salesperson, Kenny, made the entire process smooth and easy from start to finish. Very helpful in answering my questions about the car and setting My salesperson, Kenny, made the entire process smooth and easy from start to finish. Very helpful in answering my questions about the car and setting up the Honda Link app. I loved the experience I had with Hendrick Honda I will recommend them to my friends and family. Also to ask for Kenny as their salesperson. More

Had a great experience with Marcus Covington. Very friendly and personable. Would definitely recommend. Very easy to deal with. Very friendly and personable. Would definitely recommend. Very easy to deal with. More

Marcus Covington was a wonderful salesperson. Very knowledgeable about the vehicle. This was the best overall car buying experience we have had. Very knowledgeable about the vehicle. This was the best overall car buying experience we have had. More

Great service getting oil change. Very fast and efficient. Austin was super friendly and helpful! Very fast and efficient. Austin was super friendly and helpful! More

Good service at the first minute I was in the parking checking the cars And Dylan can to mi. Ofer mi a very professional service 👍 checking the cars And Dylan can to mi. Ofer mi a very professional service 👍 More

Customer service rep very helpful and responsive to my concerns. Brett @ honda collision center GREAT guy. Thanks concerns. Brett @ honda collision center GREAT guy. Thanks More