Hendrick Honda

Great Customer Service!! I went in for a scheduled oil change, and was amazed and how fast and convenient the service was. As soon as I pulled up, they were ready for me, got I went in for a scheduled oil change, and was amazed and how fast and convenient the service was. As soon as I pulled up, they were ready for me, got my information, and showed me to the waiting area. I was only there for 30 minutes...top!! He explained to me what he did, and that everything with my Honda was great. I just purchased her in March....this is my 2nd Honda, and I will never buy any other Make!! More

Excellent Customer Service From the scheduling of the appointment to the service received, I rate this service center EXCELLENT! My Honda Civic Hybrid had an IMA System Malfunct From the scheduling of the appointment to the service received, I rate this service center EXCELLENT! My Honda Civic Hybrid had an IMA System Malfunction, plus it was due for an oil change. Mid-afternoon, I learned the oil change was done, but the IMA System Malfunction showed the IMA battery had failed - serious deterioration - and had to be replaced. This required the ordering of a new battery. Surprisingly, I received a call from Jeffery Smith 7am the next morning to let me know the battery had come in. At around 9:30am, I received a call that my car was ready to be picked up. Jeffery answered all the questions I had regarding the new battery and the warranty. Thank you Jeffery for the excellent service. LeEtta Greiner More

Great Service department Brought my new accord in for scheduled service- could not be happier with the service I received!!! Such a piece of mind to know you are leaving there Brought my new accord in for scheduled service- could not be happier with the service I received!!! Such a piece of mind to know you are leaving there with a safe & reliable car! Thank you!!! More

Excellent! August 3, 2015 Stefanie Brunner, Appreciate so much your excellent customer service this morning, Monday. You saw me standing there and came August 3, 2015 Stefanie Brunner, Appreciate so much your excellent customer service this morning, Monday. You saw me standing there and came over to take care of me and get the process flowing. The information you shared about my services was full and to the point. Thirdly, when the job was complete, you came immediately to the customer lounge to let me know. Your manner, behavior, is excellent making me feel at ease and safe. Thank you so, so much! Charles Elligson Honda CR-V Owner celligson@yahoo.com More

New Honda Pilot purchase I built the Pilot I was interested in on your web site . It was difficult to find the trim model I wanted . Steve Bagwell responded to my email immedi I built the Pilot I was interested in on your web site . It was difficult to find the trim model I wanted . Steve Bagwell responded to my email immediately..Although Hendrick did not have it in stock ,Steve looked for one for me and was able to find one that was going to be built and shipped to the dealership in a couple of weeks . I was able to place a deposit to hold it , In the meantime they received one like I wanted so Steve contacted me and the deal was completed. Ahead of schedule! The pilot was transferred to Raleigh and delivered to me !! It is beautiful!! I had built this same pilot at about 10 dealerships and Hendrick delivered ! Thank you. By the way a friend who had always been a " van " person is now considering a pilot and I certainly will recommend she call Steve Bagwell when she is ready ! More

Recently purchased my new car Thank you Troy Rivens for making easier my purchase of 2015 Honda Accord. He treated me well and his overall service was excellent . I am enjoying Thank you Troy Rivens for making easier my purchase of 2015 Honda Accord. He treated me well and his overall service was excellent . I am enjoying my New car More

Good Job I go to Steve every time that I can when it comes to servicing our cars. Steve has taken great care of both of our cars and is really good at his job I go to Steve every time that I can when it comes to servicing our cars. Steve has taken great care of both of our cars and is really good at his job. He is knowledgeable and works with a sense of urgency and I like working with him. More