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Hendrick Honda
Charlotte, NC
3,914 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 01, 2018
Excellent Experience If anyone is looking to buy a new or used car I would definitely recommend you to go to Hendrick honda on south blvd and ask for Chris Robinson . He i If anyone is looking to buy a new or used car I would definitely recommend you to go to Hendrick honda on south blvd and ask for Chris Robinson . He is definitely the Best sales person around( he has a lot of knowledge about cars, very helpful, nice & has a great personality). I shopped around at honda in Gastonia before I was recommended by a friend to go see Chris Robinson but they were not as helpful. I would have to say I'm very glad that I was referred to Chris Robinson because he made my experience fun, very easy and stress free. I'm happy to say I LOVE my new Honda Accord Sport . Thanks Chris Robinson for all your help and hard work ! More
by Mandy
Employees Worked With
Christopher Robinson
February 01, 2018
2 weeks - 2 cars!! Chris is awesome!! He helped us with our trade-in/purchase and we got exactly the car we wanted. He was so helpful, we came back the following week Chris is awesome!! He helped us with our trade-in/purchase and we got exactly the car we wanted. He was so helpful, we came back the following week and got another car!! Would reccomend Chris to anyone looking for great service in their next vehicle transaction! More
by Agmason
Employees Worked With
Christopher Robinson
February 01, 2018
Buying a new car We all know buying a car can be a long and stressful process.. But when I meet Chris Robinson he made me feel like I was number 1 and truly listen to We all know buying a car can be a long and stressful process.. But when I meet Chris Robinson he made me feel like I was number 1 and truly listen to my needs in what I wanted in my new car. He was be my side from beginning to the end of my car buying process. More
by Tasha Adams
Employees Worked With
Tony Hansford, Christopher Robinson
February 01, 2018
Chris Robinson Rocks! Chris offers excellent Customer Service, He is personable and makes the car buying experience well worth it! He is very detail oriented and upfront. H Chris offers excellent Customer Service, He is personable and makes the car buying experience well worth it! He is very detail oriented and upfront. He is the go too man! I would reccomend him for any new sales and used car purchases. Give him a try and you won't regret it. More
by monica90
Employees Worked With
Christopher Robinson
December 30, 2017
Loved our salesperson Melissa Evans! Melissa Evans at Hendrick Honda in Charlotte, NC was the best salesperson that we've ever had. It was a completely painless experience buying our new Melissa Evans at Hendrick Honda in Charlotte, NC was the best salesperson that we've ever had. It was a completely painless experience buying our new 2018 Honda Odyssey and trading in our 2011 Odyssey. She's a complete gem that is super personable and totally knows her stuff. Thank you so much for a great car buying experience! Thank you, Doug and Heather G More
by HDG
Employees Worked With
Melissa Evans
December 22, 2017
DON'T waste your money shopping here! I wasn't going to leave a bad review, even after they gave me such a difficult time purchasing the vehicle I wanted but, now I have no choice. After m I wasn't going to leave a bad review, even after they gave me such a difficult time purchasing the vehicle I wanted but, now I have no choice. After my less then horrible purchasing experience and having my vehicle so called, "detailed" with tint solution, dead bugs, and leaves in the back seat of my vehicle and under the hood. It turns out the vehicle is also a piece of trash! I'm glad I didn't pay what they were asking initially. That "its a honda" garbage all these commercials and dealers are constantly saying means nothing when the window on the vehicle doesn't even work properly. And before you say, maybe it was the previous owner, there was none. I'm the first owner, which means honda build garbage right off the assembly line. The glove box doesn't even have a light in it and its a touring model, thier so called top trim level (no power passenger seat either, real quality). But enough with the garbage that they sold me, let talk about this great customer service. The vehicle is still under warranty and I already drive 87 miles back to the dealership to fix the window. When I get there, the lady that took my keys to service the window asks me, "do we have the part." I don't work there, how am I suppose to know. Then when they finished "diagnosing" the problem, I was told that the part was overnighted and I would get a call the next day to reschedule the repair. Yeah, that was Monday and its Thursday now and still haven't heard anything about the parts or my window being fixed. I wonder if a broken window and a glitchy navigation system could be considered under the lemon law because, I seriously ready to get out of this car if, Honda, can't even get the electrical right on a window. More
by Derrick Emanuel
Employees Worked With
Harrison Totherow
November 30, 2017
New Ride!! I went looking for a new Honda in Virginia where I currently live at Duncan Honda. I felt the salesman nor GM didn't try to meet my needs for a new ca I went looking for a new Honda in Virginia where I currently live at Duncan Honda. I felt the salesman nor GM didn't try to meet my needs for a new car. So Hendrick did that for me and got a good deal on my trade in and loving it! More
by Gamellia Richardson
Employees Worked With
Jess Johnson
November 28, 2017
Good experience We took the 2011 pilot in for an oil change. They discovered leak in the rack and pinion. We paid the $2k to repair it. We get the car back and now t We took the 2011 pilot in for an oil change. They discovered leak in the rack and pinion. We paid the $2k to repair it. We get the car back and now the radio does not work. We take it back to get repaired. An hour and half later, they want another $550. Dennis says its unrelated. There were no problems with the radio prior to the repair. I have to take to another shop for 2nd opinion. We'll see.... I did not take to another shop because Jason called me a few hours ago from the Hendrick service dept. He asked if I could bring the pilot back so his Shop Mgr could inspect. They immediately brought the car back into the shop. They took apart the steering column and discovered a possible aftermarket steering cable reel. They took me back to the shop to show me the differences between OEM part and what they think was an aftermarket part. They asked if car had ever been in an accident where airbag deployed. No. They looked at a car fax report because we purchased the Pilot with about 8k miles from another competitor. There were no accidents reported. its possible the part was replaced without an accident. They suggested calling insurance and running a check on the vehicle because not all shops report every accident. I replaced a rack and pinion on a Jeep Cherokee earlier this year at another dealer. Same year as the Pilot, similar (80K)mileage, similar cost. The difference was the service. The other dealer experience was painful. Hendrick Honda repaired correctly the first time then went beyond to identify and fix the steering reel/radio problem. I would recommend this shop to anyone. Thanks to Jason Carlson and his team for going the extra distance to get car operating like new. More
by Sean
Employees Worked With
Jason Carlson, Dennis Sanford
November 28, 2017
Loyalty My husband and I have purchased our Honda Accords for the last 14 years from Hendrick Honda. The level of service and recognition for our loyalty is w My husband and I have purchased our Honda Accords for the last 14 years from Hendrick Honda. The level of service and recognition for our loyalty is why we return each time. Sean McClane treats us with respect and understanding. On our most recent purchase we had the pleasure of working with Jess Johnson. Jess was easy to talk to and professional. Jess helped us with the navigation of the technology our new Honda has. Jess's services only improves an already great relationship we have with Hendrick Honda! More
by hondagal
Employees Worked With
Sean McLane, Jess Johnson
November 27, 2017
Wonderful Experience My husband bought a car in 2014 from Hendrick Honda and our experience was fantastic. We went back last week and bought another accord for myself and My husband bought a car in 2014 from Hendrick Honda and our experience was fantastic. We went back last week and bought another accord for myself and Jess did a fantastic job. We will never go anywhere else to buy a car. More
by Colleen Crouse
Employees Worked With
Jess Johnson
