Hendrick Honda

I love Hendrick Honda. Marcus was great to work with. I came in for an oil change and state inspection and left with a new car! He is very knowledgeable and responsive to a Marcus was great to work with. I came in for an oil change and state inspection and left with a new car! He is very knowledgeable and responsive to any questions. I highly recommend Marcus. More

Great experience with purchasing a car making buy a car easy. Marcus customer service was outstanding and he was extremely knowledgeable making it an easy buy. easy. Marcus customer service was outstanding and he was extremely knowledgeable making it an easy buy. More

Marcus / Stephanie Very easy to work with and was non pressuring. Very timely and easy to do the deal with. pressuring. Very timely and easy to do the deal with. More

Marcus/ Stephanie Very friendly and made this experience quick and easy. Did not pressure me into anything, but gave me the time I needed to make a decision. quick and easy. Did not pressure me into anything, but gave me the time I needed to make a decision. More

Unbelievable customer service! ! Shane Bowles went to extraordinary lengths to make sure that my buying experience was simple yet complete! Can’t say enough about my pleasant expe ! Shane Bowles went to extraordinary lengths to make sure that my buying experience was simple yet complete! Can’t say enough about my pleasant experience!!!! More

Had a great experience today with Marcus here today. Buying my second CRV. He made it an excellent experience Buying my second CRV. He made it an excellent experience More

Disorganized and Chaotic Service Experience My experience with Hendrick Honda has been frustrating, to say the least. The service department is chaotic and disorganized. I had trouble getting call experience with Hendrick Honda has been frustrating, to say the least. The service department is chaotic and disorganized. I had trouble getting calls returned, and the staff often seemed unsure about the status of my vehicle. I also had questions regarding my refinance and a payment that had been incorrectly posted. Jim L. was out of the office on Monday and Tuesday, but this wasn’t communicated to the staff or those leaving messages for him, leaving my calls unanswered. Malachi, while understandably busy, also failed to return my call. My vehicle went in for certification, and I had a scheduled appointment the following Monday to address an issue with the tire. I tried to get the tire looked at during the certification process, but despite my efforts, it wasn’t done. Finally, on Wednesday, 09/18, I received a call from Jim informing me that I would need to pay for a new tire and alignment. This was extremely frustrating, as the tire issue had been overlooked during several service appointments and multiple air fill-ups. It was only after my car was certified—and after I refused to pay for additional services related to the tire—that the issue was finally addressed. My CRV has less than 30,000 miles, and at this point, I feel it would’ve been better to go directly through the tire company’s warranty or through Discount Tire. Jennifer Gagnon was my service advisor, but overall, the communication and service process were disappointing. More

EXCELLENT experience here at Hendrick Honda. Austin has been really great in explain the maintenance schedule and helping judge the priority of the service. Overall great satisfaction. Austin has been really great in explain the maintenance schedule and helping judge the priority of the service. Overall great satisfaction. More

Appointments are readily available, service personnel greet customers, listen to concerns, and keep customers informed of progress. Waiting area is clean and comfortable. greet customers, listen to concerns, and keep customers informed of progress. Waiting area is clean and comfortable. More

Great Service! Got me in without an appointment and replaced my battery under warranty. I am very satisfied with my current visit. Got me in without an appointment and replaced my battery under warranty. I am very satisfied with my current visit. More