Hendrick Honda

Jennifer solved my problem I’ve had to come back to the dealership twice thinking I needed a battery. She discovered that the hands-free device was not shutting off and that’s why my battery was dying. She dealership twice thinking I needed a battery. She discovered that the hands-free device was not shutting off and that’s why my battery was dying. She had it disconnected and that fix the issue not costing me anything. She was great! More

Always reliable. There was a small issue when I got the vehicle back and it was resolved right away. The Tech was very apologetic and to full responsibility. Thank you vehicle back and it was resolved right away. The Tech was very apologetic and to full responsibility. Thank you More

Easiest car purchase ever using Costco. This was our 6th Honda and the purchase and final sales steps were fairly painless. Great sales person ( Carlos) Was very easy and willing to listen and find the ri Honda and the purchase and final sales steps were fairly painless. Great sales person ( Carlos) Was very easy and willing to listen and find the right vehicle. More

The customer service level was excellent from the time I arrived until I picked my car up. Excellent job of paying attention to the details. arrived until I picked my car up. Excellent job of paying attention to the details. More

Jennifer guided us through our towing and repair after a breakdown while traveling. She was friendly, courteous and knowledgeable, taking responsibility for keeping in touch about the progress. She answered breakdown while traveling. She was friendly, courteous and knowledgeable, taking responsibility for keeping in touch about the progress. She answered all our questions and came up with the optimum solution for our repair. We felt very fairly treated and wouldn't hesitate to go back to Hendrick. More

Casey McGuire was excellent as my service advisor. He was very courteous and professional. I felt right at home and the service was very fast. very courteous and professional. I felt right at home and the service was very fast. More

My experience from start to finish was smooth and relaxing I had questions answered when I was lost about certain things. I will most definitely be buying another Honda from this dealership in the fu relaxing I had questions answered when I was lost about certain things. I will most definitely be buying another Honda from this dealership in the future. More

I had a very nice sales experience a few weeks ago when I bought my 2018 Honda CRV. Ronnie and Akilah were professional and a lot of fun to work with. bought my 2018 Honda CRV. Ronnie and Akilah were professional and a lot of fun to work with. More

I recently had my vehicle serviced, and it is always a pleasure having Casey greet me and know he will ensure my vehicle receives the best service. He always makes me feel like a VIP. The service is don pleasure having Casey greet me and know he will ensure my vehicle receives the best service. He always makes me feel like a VIP. The service is done timely, and I know I will never have an issue with the workmanship. Thanks Casey! More

I have worked with the most unprofessional workersworkers I’ve seen. My salesman Richard Greene has absolutely no knowledge about everything other than the vehicle itself, which is frustrating because he I’ve seen. My salesman Richard Greene has absolutely no knowledge about everything other than the vehicle itself, which is frustrating because he is the one customer-facing, and he always finds excuse for his ignorance about the purchasing process. 1. Richard didn’t ask me about my legal status in the US despite he was aware I’m about to finance the car, nor did he ask me to bring any materials before I came in to sign the contracts. I spent 40 min Uber to and from the store and sat in the store for 3 hours, but wasn’t able to drive my car back, all because the business manager Brad Thompson said he needs a photocopy of my SSN card, which Richard never told me to bring. 2. Richard reminded me to send him a digital copy of my car insurance, when I asked which file he wants (App screenshot or PDF file), he took a photo of someone’s car insurance card (with full name, address, vehicle info and policy number, etc.) and asked me to send him something similar to this. I’m shocked by his attitude to customers’ privacy. I’m sure he’s doesn’t have the right to disclose other’s insurance card to me, and I feel insecure for he could possibly disclose my information to his next customer. 3. The expiration date of my driver’s license has been extended by the Governor’s order to two weeks after I purchased the car, and I had an appointment with DMV one week before it legally expires. After Richard told me the purchasing procedures were all cleared and delivered my car to me, he asked me to give him back my car, because the sales team wasn’t sure about my license validity. This is the most ridiculous and rude service I have ever seen. If they were not sure about my license, they should’ve let me know prior to delivering my car; my car was already equipped with the temporary plate and I have promised to send them copy of my new license one week after, I don’t know how their request could be justified? Richard kept saying he didn’t know the rule and it was his boss’s idea, so I had to talk to his boss Nate Pearson directly to argue. 4. When I came into the store to sign the contracts, I noticed there’s no driver’s manual in my car. I told Richard to find me one, but when he delivered the car to me, the manual still wasn’t in the car. Then I texted him and asked for a manual, he promised to mail me one, but I never received it. 5. Whenever I text or email communicate with Richard, he always replies in influent language without any commas or periods, which makes me hard to read. This is another symbol of being unprofessional. My business manager Brad Thompson left me a feeling of “being deceived”. 1. The day I came in to sign the contracts for financing, both Richard and I thought I could leave the store with my car. Brad was fully aware that I didn’t have the SSN card with me, but only after I finished signing everything did he tell us I can’t drive my car away, and it was already 8:30PM. All he thinks about is to get his business done, but I would rearrange my plan and come back another day if I was told I couldn’t pick up the car that night. 2. Brad promised me “send me the SSN copy tonight, and we will start from that tomorrow morning”, and I did so that night. However, when I text or call him the second day, I didn’t get any response. When I called to the front desk, I was told he didn’t come to work. Richard later told me Brad went on vacation. There is no excuse for him to either “forget about his vacation” or break the promise for other urgent reasons but leave me no message and keep unresponsive for all my call, text and email communications. I can’t believe Hendrick Honda’s employees fool their customers like this. 3. Up till today, three weeks after I signed contracts with Brad, I still haven’t received the USB drive with the signed contracts (I’ve told Richard to mail it to me along with the manual, but Richard apparently didn’t know who owns the drive). I didn’t know who took care of my case after Brad and what rate my finance landed on. This is the worst service ever. I know Honda is a popular brand and never worries for losing customers, but the entire experience I had with Hendrick Honda was appallingly awful. Based on my experience with other brands and dealers, I have never got a more unprofessional service in this region. If I had the chance again I definitively wouldn’t choose Hendrick Honda. More