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Hendrick Honda

Charlotte, NC

4.9
3,446 Reviews

8901 South Blvd

Charlotte, NC

28273

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Showing 3,446 reviews

February 15, 2022

Recent service was good, however, there was a lot of confusion on when the work would be completed. This created some inconvenience for my son with his need for transportation and work schedule. He did More

by crawfordlarrymel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bowers, Nate Pearson, Sean McLane, Ronnie Lopez
Feb 19, 2022 -

Hendrick Honda responded

Sorry to hear there was some confusion but I'm glad our team was able to sort it out! Thank you so much for taking the time to review us. Please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

February 14, 2022

Consisistently excellent service from my service advisor Ryan Johnson. My car service is completed within the estimated time frame. More

by davidhwilcox354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Johnson
Feb 16, 2022 -

Hendrick Honda responded

Thank you so much! We are so thankful for you and your business. If you ever need anything don't hesitate to give us a call! I Melanie Colombo I Customer Relations I Hendrick Honda

February 14, 2022

As in the past, I received great service from my advisor Don Gunn. He provided me with necessary information and kept me updated….much appreciated. More

by jjguinther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Gunn
Feb 16, 2022 -

Hendrick Honda responded

Thank you for choosing us and for the 5 star rating!! We are so happy that we were able to help you out! Please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

February 14, 2022

Excellent Service every time my car is brought to Hendrick. I'm always surprised by how quickly the servicing is done. More

by andyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cannon
Feb 16, 2022 -

Hendrick Honda responded

Your satisfaction is our top priority so thank you for taking the time to let us know how we did. It's always great to hear the team was able to provide that top tier service we aim for! Please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

February 14, 2022

clean and effective service and waiting area and caring service providers. Friendly and courteous service More

by jhuff56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarissa Parks
Feb 16, 2022 -

Hendrick Honda responded

Thank you so much for taking the time to leave us this five star review. Please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

February 13, 2022

Service advisor was knowledgeable, professional, and did not try to oversell services. The department conducted the service in less time than their estimate and provided a complimentary car wash. More

by ialeggs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cannon
Feb 16, 2022 -

Hendrick Honda responded

Thank you so much! We are so thankful for you and your business. If you ever need anything don't hesitate to give us a call! I Melanie Colombo I Customer Relations I Hendrick Honda

February 12, 2022

It was a pleasure dealing with Mr. Lopez and his associates. I found them to be very patient in answering my questions where they took the time to explain and at the same time being very courteous a More

by junegreenidge1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Lopez, Michael Lisenby
Feb 16, 2022 -

Hendrick Honda responded

This is so great to hear! I am glad that Ronnie Lopez was able to assist you. We appreciate you taking the time to review us and please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

February 11, 2022

All matters related to the repair on my Honda were done with expedience and professionalism. Work was completed within the time frame discussed by the rep at Honda. I would recommend this service center to More

by jso56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in Service
Feb 16, 2022 -

Hendrick Honda responded

Thank you so much for taking the time to review us. Please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

February 11, 2022

Excellent job from the reception to the car delivery. Only disappointed that I bought the service plan when I bought the car and on the previous service was informed that I have one more as st More

by squarize
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andrea Bedoya
Feb 16, 2022 -

Hendrick Honda responded

It sounds like there may have been a miscommunication, sorry about that. If you would like me to look into it, please send me an email to melanie.colombo@hendrickauto.com with your details. I appreciate you taking the time to leave us this 5 star review and please let us know if there is anything we might be able to help you with in the future I Melanie Colombo I Customer Relations I Hendrick Honda

Feb 16, 2022 -

squarize responded

I was just disappointed when I was informed that the plan I paid for the car inspection was expired. I thought and was confirmed in my previous inspection, I should have one more before expired. I don’t know what happened, but I was sure I had one more. Can you please review the original contract made on the purchase of the car and confirm what is the correct information?

February 09, 2022

The personnel were courteous and friendly and the waiting area was spacious and clean. Very comfortable! More

by nahunt75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Johnson
Feb 16, 2022 -

Hendrick Honda responded

Thank you so much! If you ever need anything don't hesitate to give us a call! I Melanie Colombo I Customer Relations I Hendrick Honda

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