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Hendrick Honda
Charlotte, NC
3,445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 23, 2022
Excellent customer service. Jeff Smith is one of the best customer service reps I have ever dealt with. I always make an appointment with him. He is professional, courteous, and Jeff Smith is one of the best customer service reps I have ever dealt with. I always make an appointment with him. He is professional, courteous, and explains everything in understandable terms. More
by oldindian
Employees Worked With
Jeffery Smith, Jim Burrows
March 23, 2022
I was totally amazed at how friendly and helpful the people were that worked at Hendricks Honda. They made buying a car extremely easy and also made me feel that I had gotten a good bargain on the car w people were that worked at Hendricks Honda. They made buying a car extremely easy and also made me feel that I had gotten a good bargain on the car without all the stress and hassle. More
by Llewellyn.ThomasW
Employees Worked With
Brad Thompson, Adair Griffin
March 22, 2022
I just took my new Honda CR-V in for its first service at Honda on S. Blvd., Charlotte.. Very nice gentleman named Ryan was my representative. He explained what I needed to know about the service and got me Honda on S. Blvd., Charlotte.. Very nice gentleman named Ryan was my representative. He explained what I needed to know about the service and got me in and out in a very short time. Very appreciative of that. More
by 4cher
Employees Worked With
Ryan Johnson, Service Advisor
March 10, 2022
I went in for a Honda Civic condenser fix under the 10 year warranty after it was diagnosed by two other auto shops. Both encouraged me to get the fix done under warranty instead of paying the high bill. year warranty after it was diagnosed by two other auto shops. Both encouraged me to get the fix done under warranty instead of paying the high bill. The attendant immediately dismissed this claim and said the tech noticed a compressor problem. I mentioned the diagnosis by the other shops again and the attendant confirms the condenser was also faulty but I would need both parts fixed. I pushed forward with only the warrant repair knowing I could be back to fix the compressor, I just wanted to test the AC after the warranty repair first. Before check out I was told I had to pay the diagnostic fee even though I was doing a warranty repair. I checked out with a different attendant because the original one was at lunch. The check out sheet mentioned NOTHING about a compressor being broken and I never signed anything saying I declined the compressor repair. The new attendant didn’t even mention me paying the diagnostic cost. This dealership will hassle you and avoid warranty repairs at all cost. Stick to your guns when dealing with these folks as they don’t care for you, just your wallet. More
by Jr
Employees Worked With
didn’t get the name
